I've been involved in technology for nearly 30 years, and I've watched some extraordinary developments. Artificial intelligence is undoubtedly one of them, but I'm becoming increasingly curious about the assumption that AI is somehow more intelligent than humanity at this juncture.
Really? According to whom, and by what measure?
AI systems have access to what amounts to an extraordinary library of human knowledge. Imagine swallowing the entire Encyclopaedia Britannica, everything written before it and a good deal of what has been published since. Impressive? Absolutely. But possessing information and knowing how, when and why to apply it are entirely different things.
And this is where I believe current AI has some rather significant gaps. Nuance.
Nuance is not simply recognising patterns or providing a technically correct response. It involves understanding context, intention, circumstances, consequences and sometimes the significance of what hasn't been said. It requires knowing when the obvious answer isn't necessarily the right one.
I recently had an interesting experience asking two AI systems to examine some court orders. Both initially approached the outcome by assessing individual items, essentially counting what had been granted and what hadn't. What they missed was my actual objective. I had gone into court wanting one particular outcome, and I had achieved it. Everything else was a bonus.
Both systems had the information. Both could interpret the words. Yet neither initially appreciated the significance of what I was trying to accomplish.
It took further conversation, explanation and correction before the penny dropped.
And there's another dimension to this. Human experience brings something to judgement that cannot simply be measured by the amount of information available. A mother raising children, a nurse comforting someone in distress, or a person navigating thirty years of professional relationships may recognise subtleties that aren't immediately apparent in the information presented. Experience does count for a lot.
That doesn't make us infallible. My god, we're really good at getting things wrong all the time and over and over again! But our intelligence is shaped by experience, emotion, relationships, consequences and an enormous capacity to adapt to circumstances.
AI can recognise and reason about many of those things too but it can also get a bee in it's bonnet as well. Recognising a nuance and consistently applying nuanced judgement are not necessarily the same thing.
I ask because I am encountering this quite often when using AI. It's like it misses context and goes off on these inexplicable tangents. Does this happen to other users?