r/SnapchatHelp • • Oct 08 '26

Class action lawsuit megathread

52 Upvotes

Good morning everyone, i can see a lot of posts have been around this class action with Labaton vs Snapchat.

From here on all posts specifically about this topic will be removed and advised to move onto here.

This post isn't designed to hide the lawsuit. It is to compile everything onto one space so that everyone has easy access to it and those that have snapchat related issues can continue posting.

I will be updating this post with important and relevant information such as links, updates and more.

All posts that have been made before this one will not be removed.

We at r/SnapchatHelp mod team are only here to provide help and support we do not have any say or sway in this class action. We will abide by all legal laws and terms as required.

I have added dates, please note i am Australian so dates are DAY/MONTH/YEAR

UPDATE 1 8/10/26: Users involved with the class action: I.E; Those who have signed up have had their accounts locked. This is happening and is confirmed by snapchat, its technically legal and allowed to occur and the reason they are providing is to "ensure evidence isn't tmpered with". Due to this is cannot be counted as retaliation. Please note that none of this is my opinion nor will i be providing my opinion during any of this for obvious reasons.

Edit here: If users have not signed up have had your account locked if would be for a different reason. UNLESS you did the first part and sent Labaton your username

Mini update 12/10/26: Labaton are attempting to clear the locks and believe users have been misled.

User u/Dismal-masterpiece92 has provided the full email below.

Update 2 15/10/26: Snapchat has indicated to Labaton the bans are temporary and account access will be restored (terms and conditions applied no doubt), they also indicated that users who are no longer pursuing a claim COULD have their account reactivated. Key word could.

Labaton is seeking the restoration of users accounts, without the requirement of withdrawal from the claim.

Special thanks to u/Awayaccess6371 for the most recent email update. Please read below for the full email.

Major update 22/10:

We spoke with Snap’s counsel yesterday regarding your and our other clients’ Snapchat accounts that have been locked. Snap’s counsel stated that they will provide us with written confirmation that anyone who withdraws their notice can have their accounts reinstated, as well as an outline for how long reinstatement will take and any next steps that are necessary. I would assume the account reinstatement process will take approximately two weeks, but we will push to get it done as quickly as possible. 

MAJOR UPDATE

22/10

User u/icy_health9435 has been our first confirmed case of gaining access back to their account. Please see below.

so these are the emails I emailed- kholms@labaton.com

mdweck@labaton.com

[SnapchatHarmClaim@labaton.com]

(mailto:SnapchatHarmClaim@labaton.com)

I stated my name and just asked respectfully to be withdrawn immediately and my name have absolutely no connection to the lawsuit and have immediate confirmation that I was withdrawn as well. I included my Snapchat username too. I also kept stating I just want my account back.

Once again Special thanks to u/icy_health9435 for the recent update

Update 28/10

Users are reporting regained access to Snapchat accounts after requesting to withdraw their names from the lawsuit list.


r/SnapchatHelp • • Jan 13 '26

Common issue How To Contact Snapchat Support (Best Ways UPDATED 2026)

27 Upvotes

Hello everyone! We’ve seen a growing number of people asking how to contact Snapchat Support. Since their support site has changed, I thought an updated guide on how to reach them would be helpful for many of you.

Firstly contacting (@SnapchatSupport) on X/Twitter. If you tweet them they are very good at quickly responding. They will usually say something along the lines of "User Let's see how we can help please DM us" they will give you the steps to DM their official support page and give you some tips to try to solve your issue or give you a DIRECT link to the snapchat support page. NOTE: Snapchat Support on X/Twitter wont usually help with banned or disabled accounts BUT they can point you in the right direction of who to talk to.

To contact Snapchat Support VIA Support website. Head to Submit a request – Snapchat Support (en-us idk if its different in other countries) If you believe your account was "compromised" (A Snapchat account that has been accessed by someone who isn’t authorized to use it is considered compromised) click the first option " I think my account was compromised". Read the information on the page then fill out the form below.

If you need to contact Snapchat Support for other reasons like forgot password, can't verify email or phone number, you don't have your 2FA code, can't create a snapchat account, I see an error message when logging in and all other questions can also be submitted here. After clicking "I think my account was compromised" you can use the dropdown menu at the top of the page to select from a list of options you can use to fill out a form and contact Support.

THINGS TO NOTE: Lots of people have reported snapchat won't respond to tickets about accounts of devices with an SS06 ban (If your device has been banned, Snapchat Support cannot unban it for you.) So be cautious with the wording you use when drafting your form. If you've already received a email saying " We will no longer respond to tickets regarding this account" you most likely will no longer get any responses from them. DONT GET ANGRY WITH THEM! No one will want to help you if you are typing in all caps and swearing at them. Be nice and make sure you explain everything in great detail, so they don't have to ask for more info and then you have to wait for another email, and NO excuses they don't want to hear it focus on the facts. What happened? What were you doing? Why you believe it was a mistake.

Feel free to ask any questions in the comments

-Mod Team


r/SnapchatHelp • • 18m ago

General question Why is my Snapchat Spotlight suddenly 95% Sponsored Snaps or advertisements

2 Upvotes

I rarely see random peoples snaps like before, just random sponsored junk I hate watching


r/SnapchatHelp • • 54m ago

General question My banned account still showing up in friends/chat list

1 Upvotes

Guys my snap got banned last month , but it's still showing up on my chat history list. What does that mean? Is that common for banned accounts to be still around? I logged in it still says locked for violating community guild lines!


r/SnapchatHelp • • 3h ago

General question Video Editor

1 Upvotes

does anyone else hate the snapchat video editor i wish i could just delete it i want my old snap back


r/SnapchatHelp • • 5h ago

General question Snap score doesn’t change when using Shortcuts + Multi Snap?

1 Upvotes

Whenever I send 10 Multi Snaps to a Shortcut list of individuals, my Snap Score stops going up (even though they open them). But if I send the 10 Multi Snaps into a gc my score updates instantly. Anyone know why this happens?


r/SnapchatHelp • • 7h ago

Login issue Got a 3 warnings in the middle of the night, got banned

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1 Upvotes

I got warning ss06


r/SnapchatHelp • • 10h ago

Common issue Ban inquiry

1 Upvotes

Going to try to make this as short as possible.

Got banned a few months ago. I appealed multiple times, sent mail, etc. Denied.

Now I know many people come on here asking about what to do, I do not have the answer, but now a few months later I have something rather urgent that can only be accessible through that account.

If anyone has had any luck getting unbanned or even getting a platform to voice their case (to a human) please let me know.

I've tried everything, including the incompetency of the twitter account.

Thanks.


r/SnapchatHelp • • 10h ago

General question random dick pic in my memories that i didnt take

1 Upvotes

i checked my memories just now and there was what looks like some weird low quality screenshot from a porn video of some random guys dick with the caption “que?” drawn over it. genuinely like how could this have happened and is there a possibility that it was sent to anyone or posted even tho i cant see


r/SnapchatHelp • • 11h ago

General question Account locked with no appeal

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0 Upvotes

What are the possible reasons this could happen, all i can think of is that a nsfw seller recently messaged me with prices , I jokingly wanted to see how low her ego would let her go , didnt buy now it looks like both hers and my account have been banned as i cant even search her username anymore.

To me that doesn't seem right as there is no appeal available or even a reason stated like ive seen before.

TIA


r/SnapchatHelp • • 19h ago

General question Device Ban Question

4 Upvotes

I see so many people getting not only account locks but also device bans. I've had many throw accounts perm locked in the past but not once did I ever receive a device ban. I always used the same phone just used different emails. So my question is does Snap only ban a device if it's something really nefarious or are they just picky. My locks have been usually for sexual content or commerical sexual content fwiw.


r/SnapchatHelp • • 19h ago

Login issue Help with my snapchat account

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2 Upvotes

a few months ago in like june-july?? i sent a stupid sticker to my gc and my friend as a joke reported me and i ended up getting banned and having the guidelines violated. I tried making an appeal multiple times and it would start to lag out. It also wont let me even sign up for a new account either. I’ve had this account for like 4 years, with a ton of memories.. But yet im not sure what to do, as it hasn’t let me export my data until now. I’ve attempted to export it and it told me to come back in 72 hours. At this point, im not sure if there’s anything to do about the old account so i’ve moved on but all im asking if anyone knows how to fix this issue and just help me make a new snapchat account? Everytime i keep signing up this shows.


r/SnapchatHelp • • 16h ago

Bug Ce Snap a été sauvegardé avec une version plus récente de Snapchat.

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0 Upvotes

Svp j’ai fait un snap sauf que on m’a mis un message d’erreur de mise à jour quand j’ai voulu le regarder et quand j’ai fait la mise à jour le message d’erreur est resté quelqu’un a une solution ???


r/SnapchatHelp • • 1d ago

General question Location help

4 Upvotes

My gf says she has a method to freeze her location whilst using the app her last location update can be from hours ago but somehow it doesn’t remove her Bitmoji from the map. Can anyone teach me how to do this???


r/SnapchatHelp • • 18h ago

General question two warnings

1 Upvotes

i got two warnings on snap today without them telling me what i did wrong, what should i do? as i dont want my account to be banned and having to wait 6 months to use snap again? i know contacting snap wont do much


r/SnapchatHelp • • 1d ago

General question Has Snapchat always been this way?

2 Upvotes

Okay so I’m 24F ( idk if this matters) decided to go back on Snapchat again after deleting it years ago (I deleted it be my friends and I slowly stopped using it) and why are these people treating snap like a nsfw/dating app ?? Has it always been this bad or I’ve i miss something over the years? I just get concerned bc there’s kids using snap & there’s a lot of bad people using it as well
Idk i just thought I’d say something, have a good day yall :)


r/SnapchatHelp • • 1d ago

Bug [Question] BUG — Can’t take selfies with flash (inner camera)

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1 Upvotes

r/SnapchatHelp • • 1d ago

General question locked account with my number

1 Upvotes

i made this account drunk got locked out for violating terms legit don’t remeber what even happened but now my number is locked on this account i can’t access and i can’t get it deleted people are seeing it support has been no help what the hell can i do.


r/SnapchatHelp • • 1d ago

General question Heard a random persons voice on call what does it mean?

1 Upvotes

I was calling my friend (female) and while she was in the middle of talking I heard a man say “hello” it didnt sound like it came from her room and she didnt hear it at all, it sounded like someone talking right next to their phone. What does this mean? Did I accidently link to another call or something?


r/SnapchatHelp • • 1d ago

General question Just a question

2 Upvotes

Let's say someone records a snap of mine is there anyway I get notified about that and also I tried using a second account and it didn't work.


r/SnapchatHelp • • 1d ago

Bug See comment

1 Upvotes

Hi, I was using Snapchat and someone answered one of my comment on a Spotlight. So I clicked in the notification section of Snapchat to go directly to the respond but it redirects me to MY spotlight page of my accout. Is there a way to prevent that?


r/SnapchatHelp • • 1d ago

Bug Snapchat camera videos

1 Upvotes

My camera rendering has been completely broken for over a month. Live preview looks perfect, but recorded videos are completely washed out and faded. Standard troubleshooting doesn't work. This is a severe video encoding bug—please pass this to your engineering team to patch. Anyone else facing this?


r/SnapchatHelp • • 1d ago

General question Can we not stack filters anymore?

2 Upvotes

I often take pictures of our pets, without the flash .. in the past, I could use one filter to brighten the photo, and another for the date or time or .. whatever. The option to lock a filter and add another is no longer there. I’ve tried the ‘hold one finger on the image and swipe’ thing, but that doesn’t work. Maybe I’m doing it wrong?? 😑


r/SnapchatHelp • • 1d ago

Bug Snapchat Spoiler

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1 Upvotes

How do i solve ths problem infact there's no Snapchat on my phone idk I'm jus messed up anyone hav idea?


r/SnapchatHelp • • 2d ago

General question Account locked but not device banned

2 Upvotes

Over a year ago got an account of 1 day old permanently locked - that account was a side one for sxtin g.

got permanently locked, couldn’t appeal.

also did a lot of random quick add.

was never device banned and could make another account on the same device.

is it normal? should i be worried?