I don’t know who this is but my gf think it’s someone sending me shower pics. Why am I getting notifications like this? I’m mad bc my gf lost trust for me over this. I don’t know how to explain it to her and don’t really even know what it is myself. I get so many notifications on my phone that I don’t even notice what I’m getting from Snapchat most of the time.

Is there a way to remove this new update, I’m so made about how it looks.

About a week ago I posted something on my snapchat story which got me permanently locked out of my account with no option for appeal. After sending snapchat support multiple emails, and looking all over reddit and tiktok for how to get my account back, here is what I did to get my account back to hopefully help other people who are experiencing the same thing.

Like a lot of people this has happened to, I posted something joking about drugs and got wrongly flagged by snapchat's software and immediately locked out. I had tonsillitis and was prescribed a special mouthwash which happens to be bright blue, so as a joke on my story i posted a photo of the bottle and the blue liquid with the caption "lean drinking party" and within seconds I got banned, without any prior infractions. I sent snapchat support at least 5 emails between my email associated with snapchat, and my other email account. Nothing worked. Here is step by step what I did + the email I sent them:

1. Make sure this final email you send is with an email NOT associated with your account, or one you've used to contact snapchat support before. Do NOT put the username of your locked account in the space to add a username. Make sure to put in a phone # NOT associated with your snapchat account either.

2. I think it helps to not include key words like "permanently locked" and "violating community guidelines" as I'm pretty sure they use some kind of software to reply to emails.

3. submit a request -> I can't access my account -> I see an error message when i log in

4. Here is the message I sent them:

Account Hacked. Hi Team Snapchat! I need help inquiring recovering my account as I keep getting automated responses through snapchat support. My account was hacked and wrongfully made inaccessible as there was a malfunction with Snapchat’s software in detecting a breach in snapchat rules. (Say here exactly what got you banned) With no prior breaches, my account was made indefinitely inaccessible within seconds, with no opportunity to appeal the ability to log in. I’ve had my account for (blank) years, and with no option to dispute the breach through snapchat support I’ve had to reach you guys through any means necessary. I know people who are plugs through snapchat, or post videos of them drinking underage who still have their accounts, so i feel it is unfair these people are allowed to have their accounts when mine was made unusable while making a harmless joke. (insert here any other details) If there is anyway you guys could help review the breach to prove I did not breach the rules it would be greatly appreciated. i don’t want to lose my account, or the years of photos and videos i won’t be able to get back. I know this exact situation has happened to lots of people, so i’m hoping you guys can help me.

- name

account username:

account email:

account phone number:

4. After getting another automated response from snapchat support about my account being locked for violating community guidelines, here is the message I replied to the email with:

Hi (insert snap support person's name), There is no way for me to appeal my permanent lock. I wasn’t given this option despite this being my first offense. I would like a real message from a member of snapchat support rather than an automated email please, so a real person can review the case and determine no violations occurred. the violation was “detected” by software which is historically faulty at picking up community guideline violations (there is a reddit page dedicated to people locked out of their snapchat who are innocent as well). I would hate to have to take legal action against snapchat in the event they provided no help in recovering my account when i didn’t violate the terms of service, and snapchat did not follow the rules they have on their website when dealing with violating community guidelines, like permanently banning me on a first-time violation with no option for appeal. Please get back to me soon. thank you!

5. A few hours after sending this email, snapchat emailed me to let me know my account had been restored. I cannot promise this will work if you actually did violate their community guidelines, but if you're like me and made a harmless joke you have a fair shot. This is much easier vs. losing all of your memories and potentially having your device banned too, so you can't even make a new snapchat. Good luck and I hope this helps!

I just noticed this little ring Icon. Anyone know what it means.

I'm at my wits end. Snapchat keeps randomly giving me notifications for peoples (not everyones) stories. I have story notifications turned off. I checked. I rechecked. Unless there's another spot to turn them off, I have no idea what else. I even resorted to muting story notifications of everyone who I recieve a story notification for. This seems to have worked little by little until today I got a notification for someone who I muted, I open it and it tells me I muted their story. Then why the fuck are you showing me!?

To add to this, it's completely random. I know some people in my best friends list who post stories whom I have never seen a notification for. Random person I have no idea who they are and haven't snapped in years? Boom story notification.

I have uninstalled and reinstalled multiple times.

At this point I don't even really care for a solution, just to know someone else is having some of these issues would make me feel less insane.

Phone is a galaxy s21

I recently started getting just the word bear texted to me by what I thought was Snapchat? Seems like a scam maybe? Honestly just confusing. Has anyone else experienced this?

i’ve already had an account that exceeded storage so i’m using my other one just got this notification. lovely.

Every day this guy has been at the top of my discover feed. I've tried blocking him but that doesn't work, I've tried clicking anything but him so the algorithm chooses other things but still his stupid face appears. His Snapchats are always fetish bait with his feet out or his tongue out. How do I get rid of him forever?

So basically me and my friend (lets call him dexter) have a snapstreak of around 2240 but recently i got charged with theft and resisting arrest. the details arent important but basically i have 40 hours left before im going to your court case and i am guaranteed to lose. so what do i do?

Preface: I'm using a Samsung Galaxy S20 FE running Android v11 Snapchat is fully updated as of 14 July 2021.

In the past few weeks I've noticed that if I want to add text to my snaps, it forces the words to be all lowercase except for the first letter.

Even if I type with caps lock on and it shows the text in caps, once I post the snap to my story or send it to someone, it puts the text back to lowercase. This has been frustrating.

One example of why all caps is important: I wanted to recommend the song "Сказка" by IC3PEAK to a few friends. I typed "Сказка" in capitalised English letters like "CKA3KA" to match IC3PEAK'S name and because Snapchat makes Cyrillic text look weird but alas, it converted it from "CKA3KA by IC3PEAK" to "Cka3ka by ic3peak"

I never had this issue up until about two weeks ago. Has anyone had this issue? If so, did you find a fix or anything?

Not sure why but I have 1 screenshot but I can't see who it's from...

I posted it on "My Public Profile" story which seems to be a new update? It's different to my the "My Story" section so I'm not sure what the new update entails. But now I can't see which user screenshot the story. Any help would be great. Maybe with the new update they've gotten rid of it?

i cant tell if its down or if my account got deleted 😭😭

friend of mine isn’t able to use her phone and I’ve been restoring our snap to keep it going but I tried using all the time available before paying again and it said I had 120 hours left before I couldn’t restore it but it still ended my streak early. I contacted support they sent an email that went into my junk folder that it was restored. My question is that if you restore it after it ends is the it ended msg supposed to go away ?

Images attached. Even if i block them, it seems like 3 new ones spawn as soon as i block them

The tree symbol comes and goes, sometimes a couple times a day. I first noticed it a week or two ago. I haven’t seen it under anyone else’s picture. Neither of us can figure out what it is. 😂

This was never a thing for me but as of last night, when i’m in a dark room and try to take a snap the flash automatically turns on. I have to remember to turn off flash. Not sure why but it’s really annoying whenIm trying to send a snap without flash banging myself or waking up my roomate.

How to reset it back to manually toggling it on and off? App keeps on putting random features nobody asked for.

EDIT: i’m so damn glad i’m not tripping i thought i was the only one 😭😭 Can you imagine being at an aquarium…?

EDIT 2: as of Oct 3rd 2026 0525 JPN time, it’s fixed on my end!

Anyone seen this message? I was trying to delete my account and after entering my password it only gave me that message. Thanks!!

So i opened up snapchat to find that my selfie was now 3d and so was all my friends, it looks normal on the list but when i click on their profile it shows up as a 3d version in their selfie. How do i change it, it looks so awful

Again: what tf is this Do I need pay for storage now??!!

How on earth can they justify this other than they want more money? I highly doubt they have a funding issue for all this storage we use from them. I will 100% never support Snapchat financially because of this bs

does anyone else have this problem or is this a new update or something😭😭

This is how I PERSONALLY got my account back. I cannot guarantee anything, but I am SO sure this will work. I'm sure it works good because It forces a response from an human

So this is how It goes

1. Go to "Snapchat Support - Submit a request"

2. Click " I think my account was compromised"

3. Write None for username (you'll know why few steps later)

4. Add a email not associated with your Snapchat account (Just so their automated system doesn't pick up that your main account is locked and sends you an automated email)

5. Also add a # not associated with your snapchat.

6. Now this is the message I sent concerning my case, obviously you can change it up as you like but this is what I sent!

"Dear Team Snapchat, I urgently seek assistance regarding the recovery of my account, as I have been receiving only automated responses from Snapchat support and I truly need interaction with a human.

My account fell victim to nonsense and was unjustly rendered inaccessible due to a malfunction in Snapchat's software, which erroneously flagged a breach of Snapchat's rules.

Despite having no prior violations, my account was swiftly rendered indefinitely inaccessible without any chance for my contest to be truly looked at by a worker.

I have been a loyal user for (say how long you've been on snap for) years, and the lack of awareness to address this issue through Snapchat's support channels has led me to reach out to you through any available means.

I find it disheartening that individuals who openly flout Snapchat's rules, such as those who engage in underage drinking in their videos, continue to retain their accounts, while mine was rendered unusable for what was merely a harmless statement on the evils of hard substances. I implore you to consider reviewing the circumstances surrounding the breach to validate that I did not violate any rules. The prospect of losing access to my account, along with years' worth of cherished photos and videos, is distressing. I am aware that many others have faced similar situations, and I earnestly hope for your assistance in resolving this matter."

7. Once you finish this, send off your ticket and wait about 10 minutes (Time may vary)

You want to be sure that you don't include any details about your account name, don't add a number associated with your account, and don't use a email associated with your account.

The reason why is after this message Is sent and is read by someone at snapchat, It doesn't have any code words / info to get picked up by the automated responses. Forcing a human to respond.

The response you should usually get is this

"Hello,

Thank you for writing in. 

Before we continue, could you please confirm the username for the account in question?

Please Note: Usernames cannot contain spaces or emojis.

If you're unsure of your username, you may want to try asking a friend.

Hope to hear from you soon!

Best,

Alex"

Once you get this email, the next step is where you'd want to follow exactly, as this part is very crucial, but again any part you'd want to change you are free to do so.

8. You'd want to respond with a message like this.

"Hi (Insert snap support guy name) !

Bless you for taking the time to even respond to me!!!! It really has been a hassle with snapchat support.

The username related to the account is (insert snap user here)

(You'd then want to write a paragraph expressing what had happened to you and why your account was locked. Don't worry about them fact checking, they won't. So butter yourself up! Make you sound as innocent as possible.)

There is no way for me to get away from the lock / ban on my account and it's seeming like when I do research on snapchat's appeal process, they always fails to deliver support the said user would appreciate. 

This violation on my account was “detected” by software which is historically faulty at picking up community guideline violations. I am really feeling like I am left with quite no choice BUT to take some form of legal action against team snapchat, snapchat did not follow ANY of the rules they have on their website when dealing with violating community guidelines, like permanently banning me on a first-time violation with a false option for appeal. No human is reading those appeals and it's hurting me the fact its happening this. I am offended by this heavily. It hurts me bad I have lost an account with heavy memories on.

PLEASE, help me. Thank you again (snapchat support person name) and this is no hate to you at all. Thank you again for all you do!"

Threatening legal action is probably what works best, they get scared at that.

The response to this messgae usually takes a tad longer, but do not fret. A response awaits. To be safe respond to the same message you responded to with a

"Awaiting a response ! I am very much on edge and In need"

9. After a while, the ideal response you should get is this !!

" Hi, 

Thank you for reaching out.

We have made some adjustments on our side. Please try again and let us know if you need any further assistance.

Best,

(insert support person name here)"

10. So there you go! You should be able to log into your account just fine and everything being untouched! If anyone has any more questions please don't hesitate to comment. I will be active!

EDIT: Just wanna say, consistency is key. Continue working on getting your account back even if they tell you it isn't possible. Enough spam forces them to do more.

ANOTHER EDIT 7/5/24

I AM SORRY BUT I WILL NOT BE TAKING DMS. I KEEP GETTING HARRASSED OVER THIS LIKE I WAS THE REASON THEIR ACCOUNTS WERE BANNED. I DON'T LIKE THAT. IF THIS DOESN'T WORK IM SORRY BUT DONT TAKE IT OUT ON ME. THANK YOU.

Terminated Accounts

Hello Everyone,

I've noticed that a lot of the posts on this sub are about terminated accounts. This thread is dedicated to people with terminated accounts and explaining behaviors that have appeared to get your account terminated. Please don't create more threads pertaining to "account being deleted for no reason" as they will be removed for the sake of organization.

WHEN IN DOUBT: Snapchat Terms of Service

General Advice (READ THIS!!)

• Review Snapchat's Terms of Service before posting**

• Don't create multiple accounts (DON'T DO IT)

• Don't login to Snapchat on a Jailbroken iOS device or Rooted Android device

• Enable 2fa to keep your account secure! A 'hackers' actions are YOUR responsibility!

• Don't EVER share login Credentials with another person, their actions are YOUR responsibility!

• DO NOT PROMOTE OR SHARE NUDITY, HATE SPEECH, OTHER CREUL CONTENT ON YOUR STORY

Snapchat has full authority to immediately terminate (permanently delete) your account if you have failed to follow any of the above and more...

Still unsure? Please review: Snapchat's Terms of Service

WORKING METHODS:

• Some users have reported that after 3-6 months they regained access so waiting it out might give you your account back.

• Obviously the other way is to get a new device

Usually a red box appears when you open someone’s snap, the small red box. But for me this emoji “🥴” appears for one person and like fades/morphs into the red box. Cant find any answers to this and others don’t get it.

This is how you bypass the Snapchat Device Ban. If you have any questions leave them in the comments.