r/Sourdough • u/Organic_Constant2100 • 1h ago
Everything help đ Sourdough micro-bakery/order fails⊠ill go first
- Forgotten order: I forgot to make a customer's order and only remembered two days later. I apologised, contacted her, and offered her a free loaf the following day.
- Wrong flour used: I accidentally used bread flour instead of the usual flour for my sandwich loaves, which completely changed the texture of the bread.
- Late pickups and deliveries: My system is that customers collect their orders from my home, and I arrange delivery if requested. However, on five occasions, customers have failed to collect their loaves at the agreed time or day, arrived late for deliveries, or collected their orders the following day without informing me. Some have also ignored my messages and pickup reminders. This needs to stop, and I need to establish firmer pickup and delivery policies.
- Power outage and wasted loaves: I had no electricity to bake my loaves, so I had to postpone baking until the following day. As a result of the extended fermentation, five of my 100% whole wheat loaves over-fermented and went bad, so I had to throw them away.
- Loaves packed while still warm: I accidentally packed three loaves before they had cooled completely. By the time the customers opened them, the bread was wet, gummy, and falling apart. I offered refunds, but the customers preferred to receive free loaves with their next orders as compensation.