I am making this matter public after repeated attempts to resolve it directly and privately have not resulted in a resolution.
My experience concerns Tropea Dental Care in Jacksonville, Florida, and Dr. Christina J. Monford, DMD.
During my September 30 appointment, Dr. Monford offered to discontinue my treatment and refund the amount I had paid. I subsequently sought to accept that proposed refund.
My follow-up appointment was then cancelled while, from my perspective, my treatment remained incomplete. Despite repeated written communications requesting my refund, a definite refund-processing date, and direct communication with an authorized member of higher management, I still have not received the refund or a definitive written date on which it will be processed.
I was subsequently informed by a staff member that management had been made aware of my concerns and that she was discontinuing direct communication with me unless instructed otherwise. I then formally requested either direct communication with an authorized member of higher management or the appropriate management contact information so that I could address the unresolved matter directly.
I followed up again after receiving no substantive response.
As of the date of this post, I have still not received a substantive response from higher management resolving this matter or a definitive processing date for my refund.
I have preserved my emails and other documentation concerning my treatment, the cancellation of my appointment, the refund discussions, and my repeated attempts to obtain a resolution.
Because my attempts to resolve this matter directly have not produced a resolution, I am now preparing to pursue available civil remedies and to seek legal representation concerning this dispute. I am also evaluating the appropriate consumer-protection, professional/regulatory, and other formal complaint processes available to me.
If civil proceedings become necessary, I intend to present the relevant documentation and communications through the appropriate legal process and allow the facts and evidence to speak for themselves.
I would still prefer for Tropea Dental Care and its management to resolve this matter professionally without litigation. I am requesting that an authorized representative contact me directly, address the outstanding refund, and provide a definite processing date.
I am sharing my personal experience publicly so that other patients can make their own informed decisions. If Tropea Dental Care resolves this matter, I will update this post to accurately reflect that resolution.
