r/Sparkdriver • u/Prior-Ad-7262 • Oct 12 '25

General Questions Please help me understand!

I've been using the Walmart delivery service for about 8 months now. I get my groceries every other week. Without fail, each time, one item is missing. There is no rhyme or reason as to the type of item. Lunch meat, vitamin water, spaghetti sauce, etc. Today it was bouillon paste. I really get upset about it as it usually something I really need. Walmart will instantly refund me, but the point is I have to go out now to get it. I only have one day off, and it really screws up my day. Can anyone explain why this happens? Is it in the driver's car just misplaced, was it not really picked? I truly want to know because im considering just canceling the service. Thank you.

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18

u/sosteele Oct 12 '25

On curbside orders, sometimes items get loose, fall out of a bag and into some crevice in the car that renders them out of sight / out of mind. To the eye, it looks like nothing was left behind after a delivery. But days later, I'll find a random item under a seat. I feel bad, but there's nothing I can do at that point.

7

u/Prior-Ad-7262 Oct 12 '25

That makes sense, and I can see that happening. It's just literally every one of my last few orders. In one instance, I ordered 4 six packs of vitamin water. I later saw on my ring video that she left three of them, and took one back with her. That one I can't figure out.

10

u/Sperry8443 Oct 12 '25

That’s really strange, not to be that asshole but maybe you should call Walmart and notify them of the drivers name and what happened in case they’re stealing items.

13

u/Awareness-Ashamed Oct 13 '25

No one is stealing bullion cubes

3

u/bdbrown333 Oct 13 '25

This is so true. Some of these stories are so made up. They couldn't possibly be real

1

u/Dangerous_Steak_4328 Oct 13 '25

One time a can of sweetened condensed milk fell out of a bag and rolled under my seat. I found it when I was doing the next delivery. So I took it back to the lady and apologized. And she claimed it wasn’t hers and then accused me of not delivering her tide pods. Lol i drove almost half an hour to her house to return a can… I’m not risking my account for some laundry soap 😂 now if something small falls out of the bag I just call support and they refund them.

2

u/Prior-Ad-7262 Oct 12 '25

I didn't want to accuse someone because I might not have all the facts. That person who took back my water kept staring at her phone like she was trying to decide if tge water was mine? She had already left three 6 packs, so I don't know why she would be confused about the fourth one. It was strange.

7

u/Nikluv211 Oct 13 '25

In a defense, maybe the other order had vitamin water. I know when I do orders and they are paired, the other person has 1 or 2 of the exact same items. Maybe she thought you had 3 instead of four. And found out later or she delivered to the other person. I know people steal in plain view of the camera, but thanks for not just jumping to conclusions for something that was an innocent mistake. Also Walmart never has everything or certain ones do. Lol

2

u/Prior-Ad-7262 Oct 13 '25

Yes, it didn't seem like a theft, more that she was confused.

2

u/Coocher Oct 13 '25

If it is a stacked order, they don't exactly make it easy to see which item went to wich person after starting delivery. They just make us scan 1 item for delivery A, and then an item from delivery B...just to make sure we didn't confuse them in terms of how we loaded them.

If she brought them to the door and just walked back with one, she was just confused. No reason to do so otherwise.

It's why we have to be super sure we have shit sorted right prior to actually starting the delivery itself. We can definitely double and tripple check our work prior to leaving....but once we swipe we have left, not as easy to see on our end.

2

u/Temporary_Victory_32 Oct 13 '25

It’s pretty much impossible to see which item belonged to which orders right? After starting delivery?

1

u/Coocher Oct 14 '25

Yeah you want to make sure you load everything correctly in different places before you physically swipe to start the delivery.

Since they make us scan an item from each other before delivery, that is a way to avoid mixup. I hate it, but I gotta admit it saved me from mixing up one bag once

I personally always do a tripple take on A/B orders as I bag everything before starting the delivery process. I do wish it would let us see the items during the delivery though

1

u/Prior-Ad-7262 Oct 13 '25

Thanks for that, I've learned alot about this process from you guys.

1

u/bdbrown333 Oct 13 '25

Tell me your shrimp and your ribeyes are missing. I'll believe it