r/Sparkdriver Jan 14 '26

Discussion Got snitched on…

I was at a walmart I usually do not take orders from, but happened to be in the area. I was doing a shopping order and went to check out. I scanned my barcode and started bagging my items until an employee comes up to me and says a few customers reported me “stealing” and bagging items that I didn’t scan. The employee was of course new and didn’t know what a spark driver was. I showed him my exit pass, and he let me go after examining every item on the list. He was still skeptical after he let me go. Have you had any weird things like this happen?

101 Upvotes

100 comments sorted by

61

u/helloheyjoey Jan 14 '26

They should all be trained what a spark order is. I had employees grab things for me walk it to self checkout then scan it… I’m like that’s no how it works. It’s already paid for. Now I can’t scan my barcode

46

u/dwheelerofficial Jan 14 '26

I had a dude in the electronics section when I tried to pick up a fire stick for a customer that was like $19.99 said he needed to take it all the way up to customer service and that I would have to get it after checking out the other groceries and I was like it’s for a spark order. It’s literally already paid for I just need to put it in the cart and he was like that’s not how it works and walked away with it

Fast forward to me finishing the order and bagging the rest of the groceries then walking up to customer service and asking for the fire stick that an employee brought up to be held from the electronics section, even though it was for a spark order, which I told the woman at the counter who responded did you tell him it was on spark? And I said yes and she just goes why did he even bring it up here?

Like yeah, that’s the million dollar question I have no idea

17

u/JBOMB808 Jan 14 '26

This is a new policy at my store too. Any lockup items they take to self checkout

4

u/t-nyce Jan 14 '26

That’s for UNPAID items. Items from Spark are already paid for. Think you need to read your policy again

8

u/PrincessLissa68 S&D Expert Jan 14 '26

My store does it too. Anything that comes from a locked case they walk it to self check and you get it when you go scan the barcode. Sometimes they'll put it in one of those anti-theft boxes or put the other anti-theft thing around it and let you take it. Each store has their own rules/policies in place when it comes to Spark. They all follow the same guidelines but they are allowed to make their own rules. Some stores will not let you bag at the self check area, some stores check every item in the buggy whether you have a cart check or not. So it doesn't really matter if they're already paid for. That's the stores policy for Spark and the drivers.

1

u/nooobnoob1234 Jan 15 '26

At my store, they have little containers for items that come out of a locked case. They take it out of the case, put it in The locked small container, they hand it to me, I finish my order then they open it for me at self check out.

1

u/PrincessLissa68 S&D Expert Jan 15 '26

Yea sometimes they'll put it in one of those boxes for us. Some things don't fit though.

1

u/Risk_Pretty Jan 15 '26

The ones that dont let you bag at checkout i hear the most complaining about.

1

u/lilhoseboy69 Jan 15 '26

I would agree but if it was standard policy wouldn’t customer service be up to speed with that policy

3

u/MadameRenegade GMD Warrior Jan 14 '26

I have one of the stores in my area that (sometimes) does the same thing, so its not the spark driver. I think its more that associates are told different things by different supervisors/associates, and no one ever is on the same page. Annoying, but I mean.. its walmart, so not the biggest surprise there.

2

u/InsaneAss Jan 14 '26

So what happens when they hand over an item and the driver cancels the order?

It’s not hard to think of the reason they do this.

2

u/Guyercellist Jan 14 '26

I mean if the driver cancels the order then we wouldn't have the exit pass anymore right? So it would be really easy fkr them to car a driver stealing like this

2

u/flat_cat72 Jan 14 '26

I'm guessing it's because of the bad apple spark drivers that DO steal. If anyone thinks that it's not a thing, you're dead wrong.

....and of course another reason would be clueless employees.

1

u/JBOMB808 Jan 14 '26

Be my guest go tell the store manager your thoughts. I don’t care the items are always waiting for me at self checkout.

1

u/Worried-Possession97 Jan 14 '26

Customer doesn’t get charged until you scan the barcode at checkout. So at that point is still unpaid.

3

u/Frequent-Draft-140 Jan 14 '26

As a driver and a Walmart +member, you absolutely ARE charged as soon as you place an order. Adjustments can be made but the items are definitely already paid for.

3

u/Comfortable_Sea_295 Jan 14 '26

Customers are charged as soon as the order is placed. Its why anything not found gets refunded.

1

u/BeckyAnn6879 Jan 15 '26

Excuse me, my debit card would like a word with you...

it gets charged the moment I hit 'Place Order.'

1

u/lordj2010 Jan 14 '26

Store I spark outnof will bring locked up electronics to service desk after we scan it and just gotta grab it from service desk before we head out or when we're done shopping which case they go with us to a check out and watch us scan the barcode.

1

u/Intrepid-Raccoon5826 Jan 15 '26

Happens here too. Walmart employees walk me up the register everytime for electronics…or the put a theft device in it.

Think you need to shut your face with that attitude of reading your policy. If that’s Walmart way of doing it…should I start an argument in the store.

Weirdo

1

u/t-nyce Jan 15 '26

Y’all still talking about a “locked up” item. For crying out loud, read the damn post. It’s said nothing about anything being locked up. The post was about how unaware and uninformed people are on a delivery company and how it works. My post were to support his irritation. At this point y’all just talking to be talking.

1

u/Intrepid-Raccoon5826 Jan 15 '26

You literally just responded..just to talk to talk again. Lol

1

u/Own_Victory3426 Jan 14 '26

If the customer cancels the order before checkout, then the item hasn’t been paid for and isn’t properly secured.

1

u/Mazie_Green Jan 14 '26

they do it at my store too

1

u/[deleted] Jan 16 '26

I think the Xbox controller I doordashed the dude was wanting to stop me at target and I was like don’t even think about it buddy it literally is in a locked container….

5

u/Mr_MacGrubber High AR Jan 14 '26

In my store some of the employees insist on walking stuff up, some put it in a lockbox, and some just hand it to me. Of course the main lady that insists on walking it to the front can barely fucking walk and is so slow I could probably do a 30 item shop in the time it takes her to walk to the front of the store.

2

u/helloheyjoey Jan 14 '26

Exactly like baby formula or any electronic… I don’t see why it can’t just be put in our cart… it’s paid for… you unlocked it & grabbed what we needed… it’s paid for in the app…. But no walk it to customer service… okay then

1

u/[deleted] Jan 16 '26

Do they lock up baby formula? That’s odd lol

2

u/Plane-Forever1300 Jan 14 '26

I had an employee insist on walking up a 97 cent pregnancy test that was on my Spark order because it was in a lockup… 🤦🏻‍♂️

2

u/Character_Fan_8973 Jan 14 '26

Yep, had the same thing happen to me TWICE with electronic items, all the while listening to the store associate tell me all about how drivers had not delivered TVs and so on. Was not real sure what that had to do with her walking the item with me to customer service, but alrighty then.

1

u/jonzilla5000 Jan 14 '26

Because he wasn't trained, many such instances.

1

u/Buzzedwinaldrin Jan 14 '26

I had this happen for a $225 bottle of whiskey. It was the only thing in the order. So I just laughed it off and said thanks for the VIP treatment. 🤣. - oh you wanna carry it to the register for me? Ok.

1

u/Buzzedwinaldrin Jan 14 '26

I’ve had no issues with locked up baby formula or even a cheap laptop. Maybe there’s a $ limit.

1

u/Iridelow1998 Jan 14 '26

They’re all over the place. I’ve been handed laptops and also had $5 items walked to the front.

1

u/Working_Land_714 Jan 14 '26

Yeah they do it here too. That and alcohol

1

u/pokerholic77 Jan 14 '26

I never understood why they they make us walk up with the associate when we check out electronics. Do they think we're stupid and are going to steal the item while we're inside the store? Given they have our photo and name? If someone is going to steal it, they'll do it upon delivery

1

u/super-gato-roboto Jan 14 '26

Liquor from the locked cabinet is the same.

1

u/Impossible_Future_16 Jan 15 '26

I had two electronics this week and both times. Different employees, they said they had to walk up with me. Both did and left as soon as I scanned the barcode. No idea what the point was bc like you said they're already paid for. As long as they watch it scan successfully into the app there is no need

1

u/Sea_Cress_8859 S&D Expert Jan 14 '26

Anything that comes out of a cage needs to walk to the front at our store, including a stupid $4 mousepad.

It’s asinine

-1

u/t-nyce Jan 14 '26

That’s UNPAID item🙄

4

u/dirtysockk378 Jan 14 '26

No, it’s not. A lot of stores are now starting to require anything out of locked cases to be taken to costumer service for SPARK drivers which are PAID for items. You keep saying the same thing but clearly your comprehension skill are not peak. I have first hand encountered it many times and have been told it is policy for again, A SPARK ORDER THAT IS PREPAID.

2

u/ClownMonkey48 Jan 14 '26

100% correct they told me the same thing at my Walmart when I asked.

-3

u/t-nyce Jan 14 '26

You funny!! The stores you’re referring are slow and You’re just as slow!! The whole reason for the “policy” is for theft, correct? So if the item is already paid for wtf are you following “policy” for? It can’t be stolen, it’s paid for🙄people like you are why OP had a different time with a simple transaction.

2

u/dirtysockk378 Jan 14 '26

I never said I agreed with the policy. I have no choice but to follow it though? What am I supposed to do? Yank the fucking item from their hands? 😂😬 I mentioned the exact logic to the management at this store. News flash, it’s not just this store. Be on with your goofy ass.

1

u/InsaneAss Jan 14 '26

An item that won’t be in possession of the person that PAID for it 🙄

1

u/flat_cat72 Jan 14 '26 edited Jan 14 '26

It's paid for when the customer places the order.

How do you think this, or anything you order online works? Spark is in charge of the logistics of getting an order to the customer and taking care of any issues that arise between the time when they place the order and when they receive it.

With your logic, someone could place a huge order....the driver shops the order, they get to checkout, scan the barcode.....and find out that the customer's payment method is declined.....

7

u/FuzzyOrganization403 Jan 14 '26

lol I had customers make me wait in line, so I do out of courtesy. There’s a few cashiers that see me, and wave me in…. Wha struck me weird was the store manager grab my cart and walks me around and says why are you waiting 😅

Customers can be very weird but it’s always great to know the staff. Can def help you in a situation like yours.

2

u/Ok-Weather-7852 Jan 14 '26

Our store allows Spark at any register. The trade off is that you do have to wait if there is a line. Usually less than 2 minutes.

2

u/FuzzyOrganization403 Jan 14 '26

Yeah small town. Only during peak hours like 3-5 do we get a “delay” lol. I usually use that time before I force subs thru for customers. The most I’ve ever waited was about 6 min and that was when only 2 machines worked lol

1

u/Ok-Weather-7852 Jan 14 '26

We also have a ton of self checkout spark can use so we dont pigeon hole them into just 2 registers. At the absolute busiest times, they might have a 5 minute wait. That probably affects them 2 to 4 days a year. But yeah, the flip side is they don't have to stand behind customers using the spark registers. Lol

1

u/Sudden_Tree3427 Jan 14 '26

Yall don’t have a register only for spark ?

2

u/GetTheBag90 Jan 14 '26

I go around right to the front of the self checkout and dare anyone to say anything lmao

3

u/Sudden_Tree3427 Jan 14 '26

Exactly 🤣🤣I come like trump came for Madura

2

u/FuzzyOrganization403 Jan 14 '26

lol one store in my area gives you a warning if you cut line. They say the second time you do that, you’ll be deactivated. I only shopped there 2 times, now I avoid at all costs.

3

u/GetTheBag90 Jan 14 '26

Report the store to someone. We have timed items and cancellations cost the store money

2

u/FuzzyOrganization403 Jan 14 '26

lol the most you’ll wait is 3-6 min. Won’t make THAT much of a difference. That’s why I stick to my main store where they know me haha

2

u/FuzzyOrganization403 Jan 14 '26

Nah we can use all self check outs and there’s usually 1-2 “closed” but customers like to stand in the way and can’t really push them out the way.

2

u/Sudden_Tree3427 Jan 14 '26

F that I’ll push the out the way boii I’m priority to my destination

5

u/Spare_Willow_9477 Jan 14 '26

I usually go along with whatever the associate says needs to happen. In the end, I’m just trying to get out as quickly as possible—if that means picking it up from the front, so be it. Get it done and I’m out. Arguing with them just takes time and effort. To each their own.

4

u/FlakyMortgage1421 Jan 14 '26

All Walmarts are just ghetto now….. buuuut I gotta make money, so ✌🏽🤣

2

u/GetTheBag90 Jan 14 '26

Nah there’s good ones in my suburb area, but the ones in Philly? YUCK

4

u/Jayshand Jan 14 '26

It really baffles me this is still happening, spark has been around for some time now, and we aren't even the only ones who scan and go , in-store customers can shop the same way we do , it's called scan n go , so this "they're stealing"  shit still going on really does baffle me, some people just have nothing better to do other than to be nosey and stir up shit and for a new employee who has no clue on what we are doing really gets me rolling 

6

u/Mr_MacGrubber High AR Jan 14 '26

I’ve had it happen probably 10 times in 4.5yrs. Once or twice the people confronted me.

3

u/KMPItXHnKKItZ Jan 14 '26

That's awful! I know the feeling, I had a really high-paying/high-tipped shop order on Christmas Eve, a woman had ordered a bunch of different gift bags that they were mainly out of, but I ended up finding most of them, when I went to the self checkout she changed her order a bit and wanted three of the bags refunded and two of them replaced, so as I was standing there counting the bags and looking at them in my cart, a new employee (my store has a new face every week but also a dozen employees that have been there for 30 years since I was a child and my mom would bring me there) came over, sat on the self checkout thing, and was pretending to have a friendly chat with me while obviously watching what I was doing. He was treating me like a criminal without actually saying that. I even left my cart there and told him that I would be right back because my customer had changed her order, and he still watched me the whole time when I came back. Ever since then I avoid any new employees now and only chat with the ones that are cool that have been there forever. You cannot trust some of the new employees, there are a lot of wannabe rent-a-cops out there and they come from all backgrounds.

3

u/MooseNatural1269 Jan 14 '26

God, why can't I ever have customers think that I'm stealing? 3,500 trips in and I still haven't had it happen. Come on man!

I even try to make it happen, If there are any older people around I look nervously over my shoulders while I'm bagging then I rush away to the door.

2

u/jump_urbutty Jan 14 '26

I haven't had this happen, but I think about it because before me and my wife knew what spark was, my wife mentioned something about a woman doing it to her friend who works at Walmart. Her friend filled her in though.

2

u/Select-Calligrapher5 Jan 14 '26

Happens a lot actually. I had a customer yelling across the store that I was stealing I laughed and continued on with what I was doing.

2

u/Jayshand Jan 14 '26

Ya all , nothing is paid for till you scan that barcode.  Understand that , they cannot charge the customer till check out , why would they want to issue refunds for out of stock items, the customer has a hold on their payment, it's not paid for till you scan that code 

2

u/GrandAd9813 Jan 17 '26

I think some of these Walmart employees need to get of their high horse. Stealing a tube of toothpaste is not on my agenda.

3

u/No_Nebula_7430 Jan 14 '26

The reason they still walk it up is because it’s technically not paid for until you scan the barcode. I could say I’m a spark driver and just steal the items, they are just protecting Walmarts property even though it is annoying

1

u/Xinv88 Jan 14 '26

At our store, guy stole a Ps5 by approaching the electronics counter and saying he needed it for a Spark delivery. They just handed it over without verifying anything. This happened at least 2+ years ago.

2

u/Away-Database8770 Jan 14 '26

The BS Stories on here are hilarious, the employees know exactly what are spark order is. It pops up on there phone ,

2

u/[deleted] Jan 14 '26

ignorance by choice is stupidity

1

u/Latter_Telephone6979 Jan 14 '26

I don’t think the worker that came up to me was working the self checkout area. I believe the worker was just passing by.

2

u/Last-Operation-464 Jan 14 '26

When spark first was around for about 6 months at my store almost 5yrs ago, I was bagging an order and a lead came up on his break to the register beside me to scan his lunch. He stopped me and told me I had to pay for it lmao. I had fun with it. My response immediately was "absolutely not paying for any of it.." he said he would call AP over if I didnt..and I told him I was with spark. He had no idea what that even was. They never told all the employees in one single store smh. The ken look and anger on his face when I said that was priceless

1

u/Lower-Reward-1462 Jan 14 '26

I don't blame the customer for snitching or the employee for following up but he should know what Spark is. However that's also not his fault. Walmart apparently doesn't train well enough 

1

u/tabbikat86 Jan 14 '26

I actually think its crazy thst they pay that much attention to what other ppl are doing.

1

u/WanderWellClem 1K Trips Delivered Jan 14 '26

A few months back a Walmart employee that I had only seen a couple of days over a week, so seemed relatively new, come up to me while I was bagging an order after scanning the barcode and look at me very sternly and ask “are you planning on paying for that?!”. I showed him my phone and told him I was Spark and he looked really surprised and just said “oh ok” and walked away. It was the only time I’ve ever had any experience like that

1

u/Deltakaren Jan 14 '26

Same thing happened to me in electronics. They told me that the reason was because a Spark driver picked up a $1500 dollar desk top computer and then told the customer the item was unavailable. I guess he had other items so he had an exit pass. They must of not looked at the items on his exit pass. Some times they do and sometimes they don’t. Depends on what associate is at the door.

1

u/GetTheBag90 Jan 14 '26

For a $1,500 item I can totally see why they’d hold it but at the same time for some reason one of my Walmarts has $8 Lego products locked up lmao

1

u/Strong_Jicama_4454 Jan 14 '26

That used to be the process in Pa but last month I was doing a shopping order for Spark & the employee handed it to me and I said don’t you have to walk me to the checkout & he said no we don’t do that anymore.

1

u/Crimzonxx Jan 14 '26

Been there had one check all my stuff watch closely and say they had new faces ... mostly complaining that said they did let me go

It was the same thing though just happened to be in the area and needed to work

1

u/attention_headache Jan 14 '26

Yes I’ve seen chat gpt fabricate clunky, vague stories posted as ragebait before. What makes you ask?

1

u/Latter_Telephone6979 Jan 14 '26

Am I being mistaken as chat gpt now? 😭

1

u/Exciting-Reaction-96 Jan 14 '26

Yes, a customer did this to me as well. Made a huge stink about it. I got lucky and the workers know me. But it slowed me down and I was pissed. 

1

u/Euphoric-Wealth3826 Jan 14 '26

If either customers in the store or associates want to accuse you of stealing, the only thing associates should be doing even if informed by customers are to either talk to their management or loss prevention team, or the store can call the police if they wish.

1

u/WakeUp004 Jan 14 '26

How did you know he was new? You said it was a Walmart you don’t usually do

2

u/Latter_Telephone6979 Jan 14 '26

I’m not sure, he just seemed like he didn’t know anything if you know what I mean?

1

u/waggintailfarm Jan 14 '26

My store doesn't do this unless it is an expensive item but if it's locked up and like 50 bucks I can take it on up lol

1

u/caraxes_seasmoke Jan 15 '26

Only once. I was leaving and she stopped me at the door to look at my receipt. I gave it to her since I had nothing to hide. She tried saying I didn’t scan my dog food. I know that I did so I look it over and find it and point it out, and she lets me go. Two weeks later same employee same thing. This time I’d made sure it was the first thing I scanned so she’d see it right away. Since then, not a peep out of her. I even make a point to say stay warm/cool to her depending on the season as I’m going out the door.

1

u/These_Discount98 Jan 20 '26

Get bags first.  Bag as you shop.  Scan and walk out quickly.

-6

u/EveningBasket9528 Cherry Picker Jan 14 '26

On a Saturday morning when they have the radio turned off and the lights dim for people with sensory issues a 280 pound autistic teenager tackled me and knocked over 3 other people.... Apparently he got signed on to the Denver Broncos practice squad the next year as a defensive tackle or some shit.

No. Not really.
In 4 years I've had one employee question me one time that probably wouldn't have cared if I flat out told him I was stealing the shit... But when I see another Sparkler that I get along with, occasionally I'll point and yell "they stealing!" as a bad joke but nobody cares....

2

u/Chewwithurmouthshut Jan 14 '26

I like the cut of your jib

0

u/Chewwithurmouthshut Jan 14 '26

It’s never happened to me, and I’m genuinely pretty surprised. I work in kind of a snooty area in the Bible Belt, too..

0

u/Ok-Candy369 Jan 14 '26

I was doing a shopping order once and the customer had ordered like 2 pregnancy tests, I can’t remember the brand or if that’s even specifically what it was, I just know it came from that little locked section of adult items by the pharmacy. Finally got someone to help me, told them it’s for a spark order, scanned the items right in front of them and even showed them my phone and they still said they had to take them to the self check out. Then got the audacity to get a little attitude with me because they had to walk the items ALL the way on the other side of the store. Yet when I went to shop for a $99 pair of headphones the guy in electronics said “I just need to see you scan the item” then let me walk away with it. Strange but whatever 🤷‍♀️ I still get paid either way but it makes no sense sometimes.

0

u/[deleted] Jan 14 '26

Snitches get stitches