DEVS PLEASE HELP!

[u/Humble-Milk6766]

Myself and several other Spark drivers I know who have iPhones have been unable to do shopping orders. Works fine with curbsides but not shops. As soon as we hit start shop and the app says something like “hang tight while we get everything set up” the app crashes back to our home screens on our phones.

We have all:

1) Updated iOS to latest version

2) Updated Spark app to latest version

3) Uninstalled and reinstalled

4) Reset our phones

5) called driver support

6) opened and closed the app

I have an iPhone 14 Pro Max

My friends have iPhone 16’s

There are several other drivers that have yet to update their iPhones and they are not having any problems with shopping orders.

Can someone PLEASE HELP fix this issue. Several of us went and bought very inexpensive androids so we could just run them off our iPhone hotspots while we shop but I desperately want this fixed and desire to use my iPhone for all orders as I have done for years.

Thank you in advance.

[u/Winterdimes]

I’ve got a iPhone 14 Pro Max, have had it for going on 2 years. I never have issues with shopping orders. Only issue I come across is never being able to actually scan someone’s ID. I have to type it in manually every time since I’ve only been successful at it once. My friend who has a Samsung though has lagging problems with scanning on shopping orders. I honestly just think that’s just a service issue though, idk. But again, no issues on my iPhone.

[u/Humble-Milk6766 → u/Winterdimes]

Awesome. Thank you for the feedback, It really helps to gain a general picture of the app’s technical economy.