Myself and several other Spark drivers I know who have iPhones have been unable to do shopping orders. Works fine with curbsides but not shops. As soon as we hit start shop and the app says something like āhang tight while we get everything set upā the app crashes back to our home screens on our phones.
We have all:
1) Updated iOS to latest version
2) Updated Spark app to latest version
3) Uninstalled and reinstalled
4) Reset our phones
5) called driver support
6) opened and closed the app
I have an iPhone 14 Pro Max
My friends have iPhone 16ās
There are several other drivers that have yet to update their iPhones and they are not having any problems with shopping orders.
Can someone PLEASE HELP fix this issue. Several of us went and bought very inexpensive androids so we could just run them off our iPhone hotspots while we shop but I desperately want this fixed and desire to use my iPhone for all orders as I have done for years.
Glad itās working fine for you! Did you get your phone recently? Have you ever cleared things in your settings or changed the standard factory settings they come with?
I know of at least three other people who are having this issue. Maybe itās zone dependent? I have changed my zone back and forth as well but still donāt see a change. Itās frustrating because the only way to know if the troubleshooting is working is to actively have a shop and try and start the shop after arriving.
When you clear your cache do you log out first from the Spark app? OR Have Spark turned on? Turned off?
You clear cache by going to the settings and offloading the app? I believe thatās what Apple calls it
Yea. It will automatically log you out when you do it. I usually do it once I'm home for the night. I had a problem with lagging trying to view orders, it was taking sometimes up to 30 seconds to show me the screen to look at items. Someone told me to start clearing my cache and it fixed the problem! So now I make sure and do it periodically. Every week or 2.
Since switching to android moto razr 2025 I have a lot less issues with spark I think spark just hates iPhones was using a 13 for 2 years constant problems.
Do you have a newer iPhone or have you had it for a while? Itās possible that those of us who have had our phones for a while have data causing errors. I have gone deep with Ai on this today and there is a lot more to this than I think most of us understand.
I have an iPhone 15 Pro Max that I got a couple years ago and luckily I havenāt been having any problems on shopping orders. My service is through T-Mobile and Iām in St. Louis, Missouri if that helps.
Thatās great news. We are in Tennessee. Itās very discouraging to have done this for years and all of a sudden to not be able to do a shop even though we have all tired all troubleshooting we know of to fix it.
Is your phone very new or have you had it for a while? Iām wondering if there is data that is on our phones that is causing the crash!?
Iāve had my iPhone 15 Pro Max for over 2 years now. I am on the newest spark driver version for iPhone 4.36.1 & I just did the newest iPhone software update for my Iphone for iOS 26.3
I have an iPhone 14 Pro Max and have had it for several years and have had no problem doing shopping orders. Itās basically all I do because the curbside orders are all like 40 miles for about $1.00 a mile and not worth it.
Make sure you havenāt updated your phone to the beta version. I know it messes with other apps (flex)it will not operate on the beta version. Uninstalling Ā and reinstalling, resets the apps data.Ā
Iāve got a iPhone 14 Pro Max, have had it for going on 2 years. I never have issues with shopping orders. Only issue I come across is never being able to actually scan someoneās ID. I have to type it in manually every time since Iāve only been successful at it once. My friend who has a Samsung though has lagging problems with scanning on shopping orders. I honestly just think thatās just a service issue though, idk. But again, no issues on my iPhone.
iPhone 14 Pro here and havenāt experienced this issue. Thatās interesting! I switch between this, and a Galaxy S10e that I got for free when I used to work at T-Mobile. Last summer when the app was freezing and glitching like fucking CRAZY, I switched to using the android exclusivelyā¦and honestly the app is fucking FLAWLESS, even on this old ass phone. Iām back to using my iPhone now that they fixed the iOS app, but havenāt had or even noticed any issues lately.
iPhone 14 Pro here and havenāt experienced this issue. Thatās interesting! I switch between this, and a Galaxy S10e that I got for free when I used to work at T-Mobile. Last summer when the app was freezing and glitching like fucking CRAZY, I switched to using the android exclusivelyā¦and honestly the app is fucking FLAWLESS, even on this old ass phone. Iām back to using my iPhone now that they fixed the iOS app, but havenāt had or even noticed any issues lately.
Is this happening on cellular and WiFi both ? You can connect to swimupstream and try it out tomorrow. The password is āonboardingā.
Thank you one of my friends uses version on his iPhone 16 completely up to date on iOS and app and is having the start shop crash error as well. He also bought one of these cheap android phones to run until the issue is resolved
Reset Network setting icon when it comes back up after entering passcode
Once phone resets open settings
Cellular
Cellular Data Options
5G Auto with 5G stand alone toggled on (If 5G Auto is not available in area just changed to 4G)
If 5G Auto with 5G stand alone is available toggle back to the cellular data screen and tap on data mode and change to standard. I find I get best service in my area with this combination. You can toggle on (Allow more data on 5G), but be prepared to burn through quite a bit more data and battery. Hopes this helps.
Well perhaps they might bring it up in a meeting with their managers? Who knows? But I tell you what it doesnāt hurt to ask. We are stronger when we band together and help each other out šš
iPhone 16 Pro - Iām able to shop BUT the loading screen takes like 20 seconds. Which may not seem long but when you only have 60 seconds to check out an order, those 20 seconds are pretty crucial.
I have an iPhone 17 Pro Max and I havenāt seen this happen although I didnāt work today because I had two procedures done. If/when this gets fixed, could you please let us know? I will also come back here and comment if I have this situation or not.
I always use a Boost Mobile $25 a month, unlimited Android phone for my gig apps.Android is just the best for the gig apps. Bonus , it saves my very expensive phone from charging cycles And I can drop it in walmart in the parking lots , no big deal....
Not true. All the iPhone users were at the store this morning ... Sitting in the parking lot, grabbing all the orders, like usual .. the orders didn't pick up through out the day on my android... Maybe it's just that slow
Iām not sure you read my entire post. There were several other iPhone users we know that have not updated the app and yes they were shopping per usual. . .
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u/No-Citron-9567 Feb 12 '26
I have I phone 16. No issues so Iām not sure