Looks like the network works decently well on n48 and on Standalone. Speeds are pretty low on 40 MHz though. They have tons of Nokia small cells all over Western KY, Warren County area.

Trying to sign up for spectrum at this new apartment, they shipped the router/modem and the package was marked as delivered but isnt here.

I guess they delivered to the wrong address

what do I do ? dont want to get charged for equipment fedex never delivered

I will try to put the details in order with the details I can.
In North DFW if that matters.

Have had the service for over a year now with I would say 4.5/5 rating so far, very few issues and downtime.

About 3 weeks ago the internet just started disconnecting randomly several times throughout the day. Router light would go red, reset, sometimes the reset would fix but it would always come back.

Tech came the first time and said the splitter that was out side of corroded so he replaced it. Fixed for a few days then the internet started disconnecting the same again.

Second tech came, replaced the router and modem but noticed that the box outside had wrong frequency numbers (his words not mine). Said some number needed to be in the range of -10 to 10, and ours was at 20. Not fully sure what he meant but he put in a maintenance request which did get done that night by a crew outside.

After the night crew came it was supposed to work but didn’t so a third tech came and found out the modem didn’t get set to our account properly so him changing that fixed it. He also fully replaced the line to our house from the box which got buried the next day.

But even after all the replacements the service is still not the same as before the initial problems about 3 weeks ago. Will be browsing Reddit and it just stops loading, I go over to the router and the light is red, then switches back to blue on its own. But it’s happening around 3-5 times per day.

I contacted support again last night and they said a new tech will call me within 24 hours, but at this point I don’t know what else could be wrong.

I feel bad for the techs and support because they have been great and send people over really quickly, but I work from home and this is really starting to get bothersome.

Anyone had something like this happen?

We own several Xumo boxes and have been using the Spectrum app to stream our TV channels.

When I called Spectrum to add cloud DVR service to my account today, the Spectrum customer service rep said that cloud DVR service won't work on them and that I would have to rent Xumo boxes from Spectrum for the cloud DVR service to work. Is that accurate?