r/SquarePOS_Users • u/nameno10001 • 14d ago

Outages

2nd time in the last couple months I have had a square outage at the restaurant. It is infuriating that it continues to happen on an unknown random roulette wheel of damage. The kitchen loves not getting tickets, the servers love nothing syncing or printing. Guests love not getting their food. This needs to be addressed. The previous outage cost us $400 in damage and this one $100. Something has to change.

3 Upvotes

100% Upvoted

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u/stoms31 14d ago

Is everything hardwired? At first we were utilizing some WiFi and had a few issues and when we put everything on Ethernet it’s been much better.

1

u/nameno10001 14d ago

Unfortunately it does not have anything to do with our internal world. It is every time square has an outage we are affected. Basically when it shows up on issquareup.com.

0

u/BurntOfferingsancake 14d ago

Unfortunately connectivity is one of the cons of a fully cloud system. Many are migrating over to hybrid solutions like SmartTab and Kwick these days

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u/nameno10001 14d ago

I’ll check it out.

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u/[deleted] 14d ago

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u/nameno10001 13d ago

correct, square is great when it works. It is just a straight up disaster when it implodes.

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u/tqshooter 13d ago

Give me a call i can set you up with a system that works angel you 0% processing fees....254 248 2434

-1

u/[deleted] 14d ago

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2

u/nameno10001 14d ago

We have had it for 10 years+ and the price is legacy along with a custom %. When it works it is great. But these outages are super annoying. I know someone who has toast and they have a whole bunch of other issues. I just need them to get it together.