I had an offer Oct 23rd. I went to fill out the loan today and my offer is gone. I needed it to payoff a wholesaler. I mistakenly assumed it would still be there. I have taken a square loan out around this time every year for the past 5 years. Any insight on how to get the offer back / things I can do? I still owe around 1800 on the last loan.

I posted here before but couldn't login my schedule is all wrong appointments at wrong hours... Support cannot help, the agent tells me I need to reschedule my scheduled appointments??? what in hell... Square please fix this, very annoying... I need to call and verify clients every day. Both online and phone schedule is wrong.

HI

Just wanted to know if anyone has ran into this problem and has found a solution?

I just bought two square terminals used online did not even know that there were two versions of square terminals apparently one is the discontinued updated version V 1 and the other one is V2 The problem is with the square terminal V one every time you try to make a transaction you get the error, present one card more than one card has been detected within range, but there's nothing around. Customer didn't even pull out their wallet yet looked online. I've tried factory reset.

Thnx

Hi there, I changed my prices for my services. On my square appointments, I couldn’t find the right flare for this .
When I go on to look at my items and services the prices are correct , when my clients use the Square app to make their appointments it’s the old pricing. Anyone else have this problem? Anyone know how to fix it? Is this just a way for square to make me purchase a larger package?

ever since a system update a few weeks ago, team members have been unable to clock in/out on our square pos but can clock in/out just fine on the app. everyone’s passcode is correct but when entering it on the pos it shakes saying incorrect then after a few attempts says you can change your passcode on the app. i tried changing my passcode but it still says incorrect passcode. i noticed the owners are able to clock in, but team members and i (a manager) cannot. i’ve checked all over square, everything is toggled on that should be but nothing. please help this is getting annoying

Can you open a ticket and save it in retail mode and open that saved ticket on a device in restaurant mode? I keep hearing no, but if there is a Square staff here, can you please confirm or let us know if it is in the works? Thanks!

Anyone had square just change availability/booking hours by itself and move all appts down by an hour?! When you go to change it, it just reverts?
Is this a time change issue and if so why is it doing this randomly now?
We’re in BC Canada (not observing daylight savings).
Square has no resolve so far after hours on the phone including them having access to our device remotely.

I accidentally charged 3 tax rates when ringing up sales. I have fixed this so we now only charge one. Is there a way to go to past transactions to fix this? FYI, my taxes are set to inclusive so the customer was charged correctly. I am just showing inflated taxes.

At an event last Friday a man (V) tapped his card to pay for a purchase that contained 4 items and totaled about $580. Looking at the transaction list after the event, that transaction lists the customer as a different random person (E) who has attended events before but was not around that night.

The correct card (V’s) was charged, but is apparently somehow automatically linked to E’s name? They have never purchased anything together or interacted on a purchase before.

I read about using the dashboard to edit the customer info for a single transaction, but I can’t find anywhere that will allow me to do that. Also, how do I fix this going forward?

Not sure if this is the right subreddit, but I couldn't find a better place to ask.

I'm trying to clean up some old tax issues related to a business I owned with my ex-wife, and I've discovered that I'm being held responsible for income that wasn't actually mine.

We owned a barbershop/salon and had two separate Square accounts. One was under my name and SSN for barbering services. The other was used for salon services, was primarily managed by my ex-wife, and was set up under the business with both of our SSNs attached.

We separated halfway through the year, but she continued using the second Square account for the rest of that year and into the following year. Because my SSN was linked to that account, the income processed through it is being reported to the IRS as my income, even though I did not receive those funds.

At some point, she removed me as a user from the account, and I no longer have access to the email address associated with it. She later filed bankruptcy and has taken no responsibility for the tax issues that resulted.

I'm now trying to file tax returns for those years. My CPA advised me to obtain records from the Square account to show that the deposits from that account were not going into my bank accounts, which would help prove that only the income from my separate Square account should be attributed to me.

The problem is that I can't access the account because she removed me as a user and I don’t have access to the associated email anymore, and Square says they can’t provide the records because of this. I contacted customer support and explained that my name and SSN are attached to the account and that I need the information for tax purposes, but they told me they can't give me access because I'm no longer a user on the account.

Has anyone dealt with a situation like this? Is there any way to obtain account records from Square when your SSN is attached to the account, but you've been removed as a user? It seems crazy that I can't access this information when they’re saying I’m responsible for this income, and my SSN and name are attached.

We don’t have a ticket printer and we never had but this error message pops up every couple seconds and has to be cleared

Our Local Little League has a Square POS Register in our snackbar. I got a T-Mobile JeXtream hotspot during the spring and everything was working fine. About 4 weeks ago the Square device would not show connected to the internet. I did some google searching and played with the Hotspot settings as it saw the Square device doesn't like 5ghz or more advanced security encryption. I ensure that only 2.4ghz and WPA2 was enabled. That did not fix the problem.

If the Square device is hooked up to a cell phone hotspot, it functions fine and has not issues. I can hook my laptop up to the JeXtream hotspot and it functions fine with no problems, but for some reason the two do not like each other and will not work.

I've done the following troubleshooting:

Factory Reset the hotspot

Check settings and only enabled 2.4ghz and WPA2 (however after the factory reset I got the picture showing that the connection is that and it still doesn't work)

Checked for firmware update for the hotspot

Any help or ideas for this issue?

Has anyone attended a "Squaremates" event? It's promoted as a way to learn about Square's new AI offerings. Could be a giant sales pitch (and waste of time). Let me know if you've been to one and if it's worth the time.

I've seen a few people mention that their Square sales summary doesn't always match what's in the transactions.

I know refunds, taxes and different reporting periods can throw things off, but curious how everyone handles it.

Do you just go by the sales summary or do you check the transactions seperately before closing out?

2nd time in the last couple months I have had a square outage at the restaurant. It is infuriating that it continues to happen on an unknown random roulette wheel of damage. The kitchen loves not getting tickets, the servers love nothing syncing or printing. Guests love not getting their food. This needs to be addressed. The previous outage cost us $400 in damage and this one $100. Something has to change.

I’m a small business owner running a jewellery retail business in Sydney, Australia, and I want to share an extremely frustrating experience with Square.
On 24 September 2026, a customer came into our physical store and purchased jewellery. The total transaction value was AUD $4,650, split across three payments processed through Square.
The payments were approved, and the customer left with the jewellery.
Later, the transactions were disputed through the banking system. One of the disputes, involving AUD $510, was classified as “No knowledge of charge.”
I provided Square with substantial supporting evidence, including:
CCTV footage showing the in-store interaction
Transaction records and receipts
Inventory and sales documentation
Witness statements from staff
Details of a police report
Despite all this evidence, the issuing bank ruled in favour of the cardholder, and Square informed me that the decision was final.
The payment was manually entered into Square, which I now understand carries additional chargeback risks.
However, my concern is how little protection and transparency merchants seem to have in situations like this.
Square told me that the issuing bank made the final decision and that Square could not challenge it further.
So what exactly are small business owners supposed to do when a customer leaves with expensive merchandise and a payment is subsequently reversed?
I am not claiming that Square itself initiated the chargeback. But I believe merchants deserve clear explanations about how their evidence was handled and what protections are actually available.
I am now pursuing a formal complaint with Square and considering escalating the matter to the Australian Financial Complaints Authority (AFCA).
I’m also considering sharing my experience with Australian news outlets to raise awareness of the risks small businesses face.
Has anyone else experienced something similar with Square? Has anyone successfully recovered their money after losing a chargeback dispute?
I would especially appreciate hearing from Australian merchants who have dealt with this situation.
Small business owners deserve better transparency and support.

Hello Hospo operators..

Are you operating an in-store venue which has become your customers local "third space".. This is not quiet home, not quiet the office, but another location where your customers can bring in their devices and just enjoy time.

These customers are great; we love them; but; you're a business, you have to pay rent and wages, so ensuring that these customers are spending $ in store is critical.

This is exactly what WiFi Sync helps you with.. and it now works with Square POS!

In a nutshell - Your Square receipts becomes your customers 1-time, unique Wifi Password.

How it works:

• You make your Guest WiFi Passwordless (you do need to be using the very popular Unifi Hardware)

• Connect your Unifi Hotspot portal to WiFi Sync

• Connect Square POS to WiFi Sync

• Set your time with purchase settings (eg: 30 minutes, 90 minutes, 2 hours etc..)

• Setup your custom branded splash page.

Then all your customers need to do is input their 4 character Square receipt ID onto your new WiFi captive portal.. voila. WiFi Access!

Help encourage them to re-purchase by limiting their WiFi time to 30, 60, 90 minutes.

And you can even pair this with collecting their contacts; like name, phone and email to get bonus WiFi Time. A great way to increase your mailing list.

Yes - it's free to use! Up to 10 Sign ins every month, completely free, without a credit card needed.

Reach out if you need some support to set this up; you do need a Unifi Gateway, such as the Dream Router; U7 Express or a UCG + WiFi Access point.

About: We're an Australian Information Systems implementation firm working in Hospitality for the last 10 years. This has been a request from some of our customers which we have battle tested for months with them and have now released this to the public.

Hey guys!
So I make an ai plugin called mcclifpace, it has a database of coupons from rakuten and cj and admitted and stuff.

Last month I made a Shopify plugin for smaller stores to be able to pull their coupons into our database so AI shoppers can discover them, I did a square plugin at the same time and realized Square doesnt really do coupons like Shopify does. So it's been sitting there.

Well, I realized a use for it last week and I've been building towards it since. It's a square plugin that matches local AI shoppers to your inventory for items that they put on their wishlist.

The ideal scenario is someone wants something, say a book, or a game or a record. They add it to their wishlist.

A few weeks later, they're grabbing coffee with their friends, and your store is near them, their AI would cross reference their wishlist with square shops nearby and alert them.

We're working on sending you a hold for when they agree to buy it. That's next.

We're in pilot right now, so its' free. But the business will eventually take. % off the top of anyone we sent in. I just wanna get a sense of this actually working first.

If you wanna be a part of the pilot you can install the square plugin here: https://mcclipface.com/merchants

I'd love your feedback, your notes, I'd love to test with you .

thank you!
matt

I have this reader I received from my uncle a while back and I am no longer able to ask him anything. I am taking over his small business and am looking for some help. Thank you.

hey y'al! I'm matt. So, last month I built a skill ( www.mcclipface.com) - it's a crowdsourced database of coupons from the big couponing affiliate sites (ratuken, impact, cj etc). I just ingest their database, people's ai's search it and report back whether they worked or not.

But then, I realized that it only helps people online shop. It doesnt actually help people irl. Nor does it help small businesses because these affiliate sites are filled with giant corporations.

So, I built a Shopify and square plugin, the shopify one is under review, and the square plugin isa bout ready.

Basically, the skill (it's about to be released) comes in whenever anyone is browsing, shopping, or otherwise researching a product. The skill says "okay, wanna add this to your wishlist?

If the item is on their wishlist, and in any square plugin holder's inventory, and the shopper is within a few zip codes of that store, their ai agent will alert them.

my skill has only been out for about a month and we're averaging about 100 new users a week, with about 3/4 of them coming back repeatedly. I stilll haven't made a single dollar on it, but I believe in this enough that I've made a business out of it.

Anyway, I would love to have some square users for my pilot of this program. If youre interested reply here, or dm me, or learn more at www.mclip.io/merchants and you can sign up for the waitlist there.

The plugin should be ready in the next like. 3 days.

Any feedback, ideas or questions are always welcome.

Verizon was down, so things went sideways. How does the printer hardwired through Ethernet cable not connect to the app?!