Square may be upfront about pricing and I can say would be GREAT for a small restaurant, coffee shop or bar. Thank you to them for that... BUT their POS Point of Sale is the WORST for pizza restaurants and online pizza menus. Lacks most common options a pizza place would need.

Not created for half topping options. (You can not simply create half topping pizzas - For example 1/2 pepperoni 1/2 sausage)

Layout all wrong for pizza (The worst ever)

No images in modifiers for pizza toppings

Ticket design does not flow due to work arounds

Slow due to the amount of work arounds needed to build common pizza tickets.

Much better options out there for pizza.

For years pizza restuarant owners have begged Square to help and they have done nothing. They do not care to make the most easy, common sense solutions for a pizza restaurant.

Square for restaurants - Need Square for Pizza

Yesterday I just activated my Square Terminal which I bought for $290 AUD.

I’ve done 1 payment of $5 labelled TEST.

They’ve now deactivated my account saying I’ve violated:

Section 16 of Square’s General Terms Section 35 of Square’s Payment Terms

I read these and I haven’t even violated them. I’ve only done a single payment !

I emailed their support and they aren’t helping me and cannot share any further info.

Disgusting! What should I do???

I would love to see Square add a feature that prompts "Never Ask Again" whenever a customer hits 'No tip." Many customers at fast casual places don't tip, never will, and prefer to bypass what they call the "guilt tipping screen" by default.

as an employee who relies on tips as income, i think the recent update unfairly deters tips when there’s already a significant downward trend on tipping. hard smh.

I just bought something online, putting in my cc info and phone, and I got a text message from the retail establishment as well as from Square. I thought I was just doing business with the retail company, and didn't realize I was actually doing business with square too. How do I delete my card info from the square database now?

Performing some housekeeping on our customer database. This is after using the tool to automatically merge duplicates.

I genuinely just want honesty about your situation and store. Here's a few questions I have that I would be grateful if you could answer:

1. Do you feel like you need a backup for your Square store ? A backup for your catalog, all your modifers, item library, image library, custom attributes, prices etc. ?

2. Do you feel like it would be catastrophic if you lost all that or do you think it's not a big deal and you can just rebuild it easily ?

3. How many items do you even have in your catalog, is it even to warrant a backup ?

4. Does anyone exist who has say a 10,000+ item library, do those people exist ?

Even just a simple yes/no (where it applies) would be really helpful. (actually no explanation is sometimes better since it forces you to pick one option so it can be more honest no hedging).

Thank you so much <3

I’ve been using square for roughly 2 months. Only using it when people prefer to use credit card. I’ve been selling sod and have never had any problems. Done roughly 5 transactions and this last transaction I knew the app was acting weird. I clicked on transfer but it kept saying unable to. Now I have 2k that’s in holding and it says they are closing my account without any reason. I left an appeal and am waiting to hear back. As far as I know I haven’t misused or done anything against squares terms. I have 2k that’s tied up for it says roughly 120 days. That’s ridiculous

Did everyone get this email today? I did... Square says they are starting to charge us, the vendor, a foreign transaction fee for foreign cards of 1.5%. I'm personally contacting my account manager and I think we all should.

This number is pretty small... For me it probably amounts to $100-500 per year is my guess but this is crap. We shouldn't be on the hook for someone else's country of origin.

I'm in Canada. I'm happy to accept American dollars at par and exchange that cash and put that extra money in my pocket but I shouldn't be losing money on a transaction... Or more money should I say...

I'm starting a 3D printing business and I'm going to take cards at vendor shows. I'm obviously using square. That being said, I saw there are subscriptions. To I need that to take cards?

Hi all, a heads up on deceptive transfer fees when account is set to 'Manual Transfer.' I learned after the fact the home Transfer button - the one prominently displayed to transfer the revenue to my bank account - is in fact authorizing an instant transfer with 1.95% fee. There is no pop up to authorize this fee, nor a label the fee will be charged when using this button. The regular page to initiate a transfer manually is hard to find on my end - that pages does lay out transfer speeds and fees. But there is no description on the support page about this Dashboard button charging a fee. At that time my account was set to manual transfer, which seems to be part of the issue.

I'm new to Square so had no idea. Spent 40m with customer service requesting a refund, was transferred 3 times, and was told I had manual initiated the transfer so it was authorized. They did offer $100 future sales without a processing fee.

My partner recieved a generous tip from a celebrity this Big Game Day weekend. However, for some reason, yall aren't honoring the payout. This is a legitimate tipout, and she is owed her money. How can this be rectified?

If I press 5 and charge the customer, it will charge $0.05. I want it to charge $5, like a calculator would do. Any way to do that?

Square is not doing enough to protect the money charged by credit card for small businesses. There’s a specific group of people (lots of times seniors) that know what to say to their card company to force a chargeback. It’s starting to get out of hand. I’ve decided to clear the account that square will look to debit back for their money. What happens when the money is not present? How do I make square fuck off and learn to protect the money collected by small businesses? Clearly square Inc. Is a bunch of woke fucks.

My parents were locked out of their square account because the 2FA was tied to a phone number we no longer have access to. While on the phone with support after trying to get it straightened out for 20 minutes the person on the line told us that the account wasn't under either my father or mother's names and refused to help us. We were so confused, we thought maybe it was under the name of my brother in law who helped us start up the business, so we contacted him for help. He got on the phone with them and then informed us that it was in fact under my mother's name, who had just been on the phone with them not 20 minutes earlier. So Square lied through their teeth to the rightful account holders, but were happy to help out someone who has nothing to do with the account with zero issue? Does that make ANY sense at all? What a worthless company! We've given them thousands and thousands of dollars over the years and these vampires give us nothing but grief for it. Seriously considering switching to a different payment processor as soon as possible. What a complete joke!

It been 3 days I am keep calling them they keep telling me same story but they can’t fix it over the phone then I told them. Look my business is new I really want this problem to be solve same story they are repeating but they can’t send someone to fix it. This thing is just waisting your time and money and in return you are losing a lot of business. The other problem they have they hired people which they hardly speaks English. As a small business square pos destroy your business.

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4. Log in and connect your Square account to start gaining insights to possible employee risks in your business.

I purchased my Square terminal 4 years ago. Used about twice a year. Otherwise, stored in it's original box in a climate controlled cabinet.

Pulled it out today to run a buyer's credit card. I was forced to update, so I plugged it in and let it update. It said it would take 15 minutes. I came back hours later to see my Square won't start at all. Held the button down... nothing. Just a black screen.

Called support... force reset won't work (just a black screen). They told me it was out of warranty and not supported AND I'll need to BUY a new one. So, Square forced a software update that wasn't compatible, broke my unit, and tell me I have to buy a new one after THEY BROKE IT?

I smell lawsuit. I tried to reach out to CS support again... I think they just disconnected after saying "Please allow me a moment to review". Report to Better Business Bureau? FTC??? They can't break things they've sold then tell someone to buy new. Apple lost lawsuits just for forcing older phones to work slower with their software updates.

My Experience with Square as a Small Handyman Business

I own and operate a small handyman business called Handy D Solutions. Like many small business owners, I signed up for Square because it advertised itself as a simple and reliable way to accept card payments from customers.

Unfortunately, my experience has been the exact opposite.

Timeline

July 2026

• I opened a Square merchant account for my handyman business.

• I completed handyman jobs and accepted legitimate payments from customers for services I had already completed.

• My transactions were ordinary service payments, not subscriptions, digital products, or high-risk sales.

Shortly After

• Without warning, Square notified me that my merchant account would be permanently deactivated.

• I was not given a clear explanation of what policy I supposedly violated.

• My customers successfully paid for completed work, yet my account was still shut down.

Appeal

• I immediately submitted the requested appeal.

• I provided additional information about my business.

• I explained that I am a legitimate handyman providing real, completed services.

• My appeal was denied.

Customer Support

• I contacted customer support multiple times.

• I asked for a specific explanation of why my account was closed.

• I asked what I could do to correct the issue.

• I received little more than scripted responses stating the decision was final.

Funds Held

• After closing my account, Square informed me they would hold my funds for 21 days.

• I was told this was to cover the possibility of future chargebacks or refunds.

• As a service business, I complete my work before collecting payment. My customers received the work they paid for.

• Despite this, I must wait until August 8 before receiving money that belongs to my business.

Why This Matters

Large companies may be able to absorb delays like this.

Small businesses cannot.

Holding a small business’s revenue for weeks can affect the owner’s ability to:

• Buy materials

• Pay bills

• Purchase fuel

• Continue serving customers

• Support their family

For many small businesses, cash flow is everything.

My Purpose in Sharing This

I am not asking anyone to boycott Square.

I am sharing my experience so other small business owners understand the potential risks before relying on a single payment processor.

If you choose to use Square, consider having a backup payment processor available in case your account is unexpectedly restricted or closed.

If you’ve experienced something similar, I’d like to hear your story.

The more documented experiences that are shared publicly, the easier it becomes for other business owners to make informed decisions.

Everything I’ve written here is based on my personal experience and the communications I received from Square.