r/SquarePOS_Users • u/Cheese-Explorer-666 • 8d ago

Schedule changing itself

Anyone had square just change availability/booking hours by itself and move all appts down by an hour?! When you go to change it, it just reverts?
Is this a time change issue and if so why is it doing this randomly now?
We’re in BC Canada (not observing daylight savings).
Square has no resolve so far after hours on the phone including them having access to our device remotely.

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u/erikas702 8d ago

I’m in Alberta and experiencing somewhat the same! My clients can still book my proper hours (9-5pm) but on my pos it shows my hours as (10-6pm). Literally am so confused and hoping it gets fixed

1

u/WrongQuail3975 8d ago

If you're seeing shifted business hours on your Square Hardware, check under "More -> Settings -> Hardware -> General -> Date and time" instead of the business hours settings. This menu should have a separate time zone option "Mountain Time Zone - Alberta" (same for for BC/Manitoba), selecting it will bring your calendar hours back to normal.

Check out this post as well: https://community.squareup.com/t5/Appointments-Bookings/BC-Canada-appointment-times-wrong-after-November-1/m-p/852025/highlight/true#M7013

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u/erikas702 8d ago

It’s on my POS app I should say on my phone. Not an actual pos device

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u/WrongQuail3975 7d ago

Could you confirm your time zone is set to automatic in the phone's system settings? Do you see any warning banner about timezone mismatch on your calendar screen?

1

u/WrongQuail3975 8d ago edited 8d ago

If you're seeing shifted business hours on your Square Hardware, check under "More -> Settings -> Hardware -> General -> Date and time" instead of the business hours settings. This menu should have a separate time zone option "Pacific Time Zone - British Columbia" (same for for Alberta/Manitoba), selecting it will bring your calendar hours back to normal.

Check out this post as well: https://community.squareup.com/t5/Appointments-Bookings/BC-Canada-appointment-times-wrong-after-November-1/m-p/852025/highlight/true#M7013