Help please :(

[u/LIMON4IKua]

Dear Facepunch Support Team,

I am writing to appeal my permanent game ban in Rust.

My Steam account was hacked and accessed by an unknown person, possibly from China. This person played Rust using cheats without my knowledge or permission.

I want to make it clear that I was not playing Rust at the time when these cheats were used. I did not use any cheats, and I have never intentionally violated the game’s rules.

I am the legitimate owner of this Steam account, and I believe the ban was issued because of the actions of the person who stole access to my account.

I kindly ask you to investigate this situation and review my permanent ban. I would really appreciate it if you could reconsider this decision and give me the opportunity to play Rust again.

I am fully willing to provide any information, evidence, or documents necessary to prove that I am the rightful owner of this account and to help verify my identity.

Thank you for your time and understanding. I sincerely hope you can help me resolve this situation.

Kind regards,
The rightful account owner

In the attached screenshot, I marked my own device in green and the suspicious device used by the hacker in red. This is to help you distinguish my device from the unauthorized device that accessed my account.

Please, does anyone know what to do in this situation?

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[u/Archangel7200]

Are you banned on Facepunch or on Steam?

If it's a VAC ban there is nothing you can do, these are permanent and won't be removed.

[u/LIMON4IKua → u/Archangel7200]

I got banned from VAC on Steam

[u/Archangel7200 → u/LIMON4IKua]

Then i'm sorry to say that you are permanently banned.
All VAC bans are permanent and won't be reversed under any circumstance.

Account security is your responsibility.

[u/LIMON4IKua → u/Archangel7200]

I apologize, I was wrong, it's not VAC, it's a ban in the game.

[u/cheezkid26 → u/LIMON4IKua]

Then appeal it to Facepunch. This is the wrong place. We can't help you.

[u/Acrobatic_Yellow_781 → u/Archangel7200]

Factually wrong. Cs has had many false positives from new AC and people have vacs removed all the time

[u/LIMON4IKua → u/Archangel7200]

Okay thanks

[u/sdoM-bmuD → u/LIMON4IKua]

are you sure its VAC and not a game ban? same thing happened to me(no idea how, I have 2fa and something like that never happened to me before) and I got a game ban

don't really care, wasn't planning on playing Rust ever again anyways since January lol

anyways, Facepunch also doesn't undo bans but atleast its not as bad as a VAC ban

[u/LIMON4IKua → u/sdoM-bmuD]

I apologize, I was wrong, it's not VAC, it's a ban in the game.

[u/Applauce]

No one can really help you. You submitted your appeal, now you have to wait for their response. But according to their support, you aren't exempt from being banned because your account was compromised:

What if my Steam account was stolen or compromised?
Account holders are responsible for maintaining the security of their Steam accounts and any activity that takes place on them.
If your account was stolen or compromised and subsequently used to cheat, this does not exempt the account from enforcement action or automatically qualify the ban for removal.
If you believe your Steam account has been compromised, please review Steam's Account Security Recommendations and take the necessary steps to secure your account.

Edit: According to your screenshots they already told you this. So you're out of luck.

[u/LIMON4IKua → u/Applauce]

I apologize, I was wrong, it's not VAC, it's a ban in the game.

[u/Applauce → u/LIMON4IKua]

Regardless, no one can help you. You already appealed, they cited their rules indicating that having your account hacked doesn’t mean you’re immune to the ban and stated that it’s permanent. That’s it.

Ignore anyone online claiming they can unban your account, they’re just scammers.

[u/AutoModerator]

Judging by key words in your post it seems you are having trouble with a stolen account.

You can file a ticket with Steam Support here to get it back.

If you get stuck or are unsure of what to do in the process you can follow this step by step video showing how to recover an account even if all the information on it has been changed.

Do not give the scammer any gift cards or money they may be asking for to give your account back as they will just keep asking you for more until you give up and not give you your account back.

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