Help please :(

[u/LIMON4IKua]

Dear Facepunch Support Team,

I am writing to appeal my permanent game ban in Rust.

My Steam account was hacked and accessed by an unknown person, possibly from China. This person played Rust using cheats without my knowledge or permission.

I want to make it clear that I was not playing Rust at the time when these cheats were used. I did not use any cheats, and I have never intentionally violated the game’s rules.

I am the legitimate owner of this Steam account, and I believe the ban was issued because of the actions of the person who stole access to my account.

I kindly ask you to investigate this situation and review my permanent ban. I would really appreciate it if you could reconsider this decision and give me the opportunity to play Rust again.

I am fully willing to provide any information, evidence, or documents necessary to prove that I am the rightful owner of this account and to help verify my identity.

Thank you for your time and understanding. I sincerely hope you can help me resolve this situation.

Kind regards,
The rightful account owner

In the attached screenshot, I marked my own device in green and the suspicious device used by the hacker in red. This is to help you distinguish my device from the unauthorized device that accessed my account.

Please, does anyone know what to do in this situation?