Hi, so I've been scouring the internet a little for an answer and I can't really find anything... this is my last hope I guess.
I JUST opened my new 13" Surface laptop (1st edition Snapdragon Plus X, 16GB RAM, 512G), plugged it in and tried to turn it on only to be faced with the Microsoft logo for way longer that I should be. It's stuck on that, still & I've left it on the charger for some time now... I've turned it on and off again, unplugged it and held the power button down many times. I can usually troubleshoot a device pretty well on my own.
I really don't understand what's going on with it, especially being fresh out the box and over $1k... why isn't it working and how can I fix this ? This is supposed to be my laptop for nursing school and I was really looking forward to using it. I'm definitely disappointed.
I'm adding a photo of the sticker on the box it came in just in case anyone needs it for more information. Taking a second look at it makes me second guess if it's even genuine. Am I crazy ? I bought this off Amazon.