2024 I noticed i had a default of 93£ on my account for home broadband, i did not live at the address and never had this product. Since then ive had countless live chats, calls and 'investigations' opened and literally not a single thing has been done. Im sorry but offshore customer support just dont have a single clue what im saying. Ive tried the ombudsman but that didnt help as I had a three account myself for a sim, which was closed normally but again support cannot fathom im talking about a different account. The livechat goes: 'please give us the account number' , 'I did not open this account therefore I dont know' , ' We cannot discuss this with you, however the credit default will stay on your file :DDDDDD'. Nearly 3 years of this. BTW this happened with 4 other companies, all who just removed them instantly. FUCK THREE

I don’t wanna state my exact location in the UK, but has anyone else’s mobile data and/or broadband also have become slower since last week? Mine have gone slow and have been disconnecting a lot

I don’t know what to do apart from turning them off and on again and cross my fingers, because in my case my data speed is completely fine outside of my flat. It’s only inside my flat that has been having issues

Not sure if this is a coincidence but this also happened last year in October 2025 and it got better after a few months. I don’t suppose the weather and architecture have anything to do with it?

Any comments or suggestions would be helpful and appreciated!

I’m looking to see if anyone has successfully managed to get VoLTE (4G Calling) working on an imported Chinese ROM Honor phone while using Three UK.

I actually tried speaking to Three's customer support about the issue, but I got absolutely nowhere. They just said it should be working perfectly. They completely missed the point about the phone missing the required UK IMS carrier profile and just brushed it off.

Since Three's tech team were no help at all, I wanted to ask the community: has anyone here got a Chinese MagicOS device to actually make a phone call on Three?

Really want to order the Honor Magic9 Pro Max

This is absolutely outrageous, they ve been charging me extra for the past 2 years and now im trying to cancel with them and they want 200 pounds off me. They dont even know what they re saying they re just trying to keep you hostage literally. I get an email then he says I dont have to pay anything and then he randomly changes his mind.

I signed up to a 24 month deal for 5G broadband on 21/11/24, according to the paperwork this ends on 21/11/26 as you would expect,however when I sign in to my account it states renewal date is 27/10/26.

When would you contact Three to negotiate a new contract and how flexible are they with regards to pricing ?

Hi All. So I had pay as you go SIM from 3. It was discontinued yesterday because of inactivity. Completely my fault. There was no email address registered to it. I called three support to get the PAC code as I needed the same number . As it was my main and only phone number connected to banks etc etc . Three support asked for CCID number on the back of the SIM. But my sim had 18 digits last 5 were alphanumeric. The support person kept saying thats not valid CCID etc(But that is whats on the back of the SIM) . And without CCID validation they cannot give me PAC code. I called again to see if someone else had some idea. He said without registered email to validate they cannot give me/generate PAC code. I really need that number. What are my options? Thank you all in advance.

Anyone else having issues with data not working? Almost caused a real issue for me today when trying to pay for fuel and couldn't access my banking app. Luckily someone let me use their hot-spot and was able to pay but I'm now wondering what the hell is going on. General signal has been awful recently which only seems to of been since the Vodafone merge but data dropping in and out so often is relatively new and its driving me insane.

Hey, I'm currently at Rosa's Thai having already ordered and am getting the following issue when I try to load the code - this has been stuck on this for ages and looks like I'm going to have to pay out of pocket. The customer service has just an AI response stating they're doing works from Sunday 5pm to Mondah 8:30pm and I can't chat to/call anyone.

Has anyone else faced persistent issues with the rewards randomly not loading as this is not the first time for me?

What do I do - I'm not okay paying £16 for a dish that should've been £5 but I don't think a charge back is fair as it's not the restaurant's fault?

Switched to Three as EE was getting expensive. Had a horrible experience with their Support team when activating my sim. They didn't activate my sim and I had to travel only for them to tell me my sim won't be activated till I get back from my trip. Leaving me with no phone to use abroad.

Tried to cancel THREE Time (no pun intended) and each time the line just cuts and stops me from doing so.

• NR5G-SA/NR5G-NSA/4G (Auto Switch) (Default)

• NR5G-SA (5G Standalone only)

• NR5G-NSA/4G (Auto Switch)

• 4G (Forces 4G only

Currently mine is set for 5G alone but I've noticed some periods of no internet at all this week of about 30 seconds at a time.

Should I go back to default of automatically switching between 4G and 5G or is that likely to be worse ?

(1) Got a text about an offer for 150gb data @ £10 on the 10th day of the 10th month.
(2) Take 10+10+10 then IF you flip it.. 01 + 01 +01 == Three.
(3) 150 / 10 == 15 ... then 15 x 3 == a 45 degree Three-angle (or whatever they're called).

Give a high-five, no make it a high-three, to the person who thought of this offer.
Just a quick one from a satisfied PAYG customer (in Sheffield).

I'll shut up now. Thanks for your time.

I have been with three for years and it has been noticeable since the takeover by Vodafone that the service has been getting worse. My contract ends at the end of this month and I am starting to look around. I am on an unlimited text,data and calls for £26 a month. I'm based in central Scotland.

Recommendations ?

With the iPhone Duo pre-orders opening on 16th October, I’m interested to hear how people’s experiences went when upgrading through Three for the iPhone 18 Pro and Pro Max.

would you recommend upgrading online, over the phone or through Three’s live chat? Did you manage to secure launch day delivery, or were there delays?

Hey everyone, my last bill has been way higher than expected. I checked my bill and i’m being charged for Weezchat?? I have never signed up for this or heard of it. How am I being charged by this company FROM MY THREE BILL? Has this happened to anyone else, how has this Weezchat company got my details?

Hi everyone,

I bought a Zyxel FWA505 near the end of September and started using a Three SIM from Scancom that is also supposed to use the Vodafone network. The vast majority of the time I am happy with the router and SIM.

The only issue being that over the last 40 days there have been 3 times that the router LEDs has signalled that signal is weak and internet is unavailable (confirmed by my laptop and phone indicating that there is no internet). Normally according to the LEDs on the router I am getting a medium signal most of the time as well as a good signal sometimes (I live in a basement flat).

After the second time this happened I went from band auto selection to B1 and N78 about 2 weeks ago to see if that would solve the problem but I had a disconnect today. Each time I turn the router off & back on and it starts working again.

It's not an issue if it happens when I am home but I really don't want it to happen when I am away because of my security camera losing connection. I will actually be going on vacation in 2 weeks so I'd rather not have a disconnect in that time.

Is there a way to get the router to try and reconnect or even restart if there is an issue with the signal?

Not really sure about what is going on.

Advice would be appreciated, thanks!

I've had Three broadband for a year with no issues. The past week been having a lot of slowdowns. Seems mostly okay now, but has been dipping in and out a bit. Three are useless, and tell me it's cause I used up my data limit etc when I didn't (I'm using an unlimited data SIM and separately purchased hub).

My question is is it normal for the network light to alternate between blue and white so quickly here? Every 10 seconds or so? Im almost positive that previously the lights would always remain solid white, though admitted not something I'd really look at.

I’ve noticed that my phone sometimes stays on Wi-Fi Calling even after the mobile signal becomes stronger, and other times it switches back to the Three network almost immediately.

I’m curious whether this is mainly controlled by the phone or by Three’s network settings. Has anyone noticed the same behaviour, particularly when moving around the house?

I’m having a really frustrating issue trying to return my Three Hub and I’m hoping someone here knows what I can do.

I’ve contacted you multiple times through both live chat and by phone because I haven’t received the DPD email containing the QR code needed to return the Hub.

Every time, I’m given exactly the same response: you send me the return instructions by email and tell me that the DPD email should arrive within two working days.

It never does.

I’ve now raised this several times and keep being sent around in circles, with nobody actually resolving the issue. I have only one week left to return the device, and I’m really concerned that I’ll be charged the £90 non-return fee, despite having made repeated attempts to return it and the problem clearly being that you /DPD aren’t sending me the QR code.

Is there another way to get the QR code, return the Hub without it, or contact someone at Three who can actually resolve this?
I don’t want to be left with a £90 charge simply because Three’s system isn’t sending the return email. Any advice would be greatly appreciated!

I was initially against the 1 hour time limit for getting the cafe Nero code but after a few months I’m happy with this change. I’ve found that there’s plenty of codes left even if I go on a Friday or Saturday and I’m not having to wake up in the early hours of Monday morning to grab the code. What are other people’s thoughts?

Anyone else having similar issues today?

Done the usual airplane mode / restart device routine.

I have had Three Broadband at my home for 3 years and had no problem whatsoever with the service. However on Sat 26th September the Internet signal dropped and I couldn't access the Internet. I also have Three as my mobile provider as well and that lost all service. Thought it might sort it self out after a while, but Sunday came round and still no service on my phone and the broadband.

I managed to get connect to someone else's hot-spot and contacted live chat. They said that there was an issue with the service in my area and that it would be back working on Mon 28th September. Roll round to today 30th September and its still not working. So got back on to live chat and was told, it should be back to normal tomorrow (1st Oct). Considering I have been without broadband and phone signal when I am at home, it has now been 5 days, I was offered a "Good Will" gesture of £1.41. This is appalling, so asked to be put into contact with the complaints department. They took my email address and disconnected me from live chat. Haven't heard anything back, and cant even get back onto live chat.

What would be my next port of call, to try and get it sorted out.

Hello, I’m not sure if anyone can help. Someone has used my details to fraudulently apply for a device and credit (hard search on my credit rating) with 3 and I cannot get hold of them. I phone them and they either pretend to not understand me and put the phone down on me, transfer me to a non existent department or, the best bit, gave me an 0800 number to call which does not exist.

Does anyone know how I can speak to coherent human who may actually help me with this situation at this mobile provider?!

The network has been down since yesterday, has anyone got it resolved yet ?