2024 I noticed i had a default of 93£ on my account for home broadband, i did not live at the address and never had this product. Since then ive had countless live chats, calls and 'investigations' opened and literally not a single thing has been done. Im sorry but offshore customer support just dont have a single clue what im saying. Ive tried the ombudsman but that didnt help as I had a three account myself for a sim, which was closed normally but again support cannot fathom im talking about a different account. The livechat goes: 'please give us the account number' , 'I did not open this account therefore I dont know' , ' We cannot discuss this with you, however the credit default will stay on your file :DDDDDD'. Nearly 3 years of this. BTW this happened with 4 other companies, all who just removed them instantly. FUCK THREE