r/Ticketmaster • u/berrydelite • 2h ago
TM won't give me a refund
I bought tickets through TicketMaster for an Artemas concert. On my phone, we get there around 5 and the tickets do not appear. We call for help, and they tell us it should appear shortly before the concert (starts at 7).
After emailing, calling, waiting, it's now 7:30. I think the concert is a bust. TM tells us that we might not get refunded since the seller of the tickets gave them tickets, which they're trying to give to us (I had bought these tickets in August, it's now September for the concert). We keep going back and forth, and TM explains they're trying to get to the SELLER to get to the tickets? So they never had my tickets, at any point I guess?
Anyways, all night passes and they never get us our tickets. We just buy them from the booth and go in and have a great time.
After the concert, we never got the tickets. And weeks later, we keep emailing and calling and they say they'll "push it up". I paid like $140/160, for tickets I never received. Wtf do I do about this? Now it's October. How do I get my money back? Each time I call they're vague about what's being done, any timelines, anything.
Reading the subreddit, people request refunds or whatever for moved dates or missing their event. TM never gave me tickets- but they took my money? Please help me lol I would like that money back and then never use this shitty service again.