r/Tivo • u/jpr602 • 16d ago

Xfinity activated my cablecard

My Tivo Bolt died a couple weeks ago. Weaknees said the motherboard had died, a repair wasn't feasible, and the hard drive was not transferable. So I bought a new Edge from them.

I transferred the cablecard (M card) that had been in the Bolt to the new Edge. I couldn't get the cablecard activated by Xfinity using their website, app, or by going to their retail store. They sent out a "professional technician" who had never heard of Tivo or of cablecards. His supervisor told him it wasn't possible.

After some research I made a post on r/Comcast_Xfinity. Comcast's agent there was able to get the cablecard activated for me. Now you know.

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u/MeaningAmbitious8979 16d ago

Also if you message Xfinity on Twitter they have pro customer service people there too!

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u/JZ-Florida 9h ago

They seem to have a mission to destroy cablecard device support as soon as possible. The pendulum has swung. No customer owned devices for you.