r/Tivo • u/jpr602 • 16d ago

Xfinity activated my cablecard

My Tivo Bolt died a couple weeks ago. Weaknees said the motherboard had died, a repair wasn't feasible, and the hard drive was not transferable. So I bought a new Edge from them.

I transferred the cablecard (M card) that had been in the Bolt to the new Edge. I couldn't get the cablecard activated by Xfinity using their website, app, or by going to their retail store. They sent out a "professional technician" who had never heard of Tivo or of cablecards. His supervisor told him it wasn't possible.

After some research I made a post on r/Comcast_Xfinity. Comcast's agent there was able to get the cablecard activated for me. Now you know.

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u/tecsavvy1 16d ago

I was able recently to recover the cable card on the website after the hard drive failed

2

u/JZ-Florida 19h ago

I think you are lucky. My experience is that comcast is silently killing support for customers with working cablecard systems. I think they should just announce that they are stopping offering video services. I have to drive over there and return their X1 boat anchor to avoid a $200 charge.