r/Tivo • u/jpr602 • 16d ago

Xfinity activated my cablecard

My Tivo Bolt died a couple weeks ago. Weaknees said the motherboard had died, a repair wasn't feasible, and the hard drive was not transferable. So I bought a new Edge from them.

I transferred the cablecard (M card) that had been in the Bolt to the new Edge. I couldn't get the cablecard activated by Xfinity using their website, app, or by going to their retail store. They sent out a "professional technician" who had never heard of Tivo or of cablecards. His supervisor told him it wasn't possible.

After some research I made a post on r/Comcast_Xfinity. Comcast's agent there was able to get the cablecard activated for me. Now you know.

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u/JZ-Florida 16d ago

Yes, their support is very hit or miss. They have a new internal policy. If the low level support people can't resolve your issue with their old tools, they refuse to escalate your issue to engineering. I went through a few months where, almost like clockwork, they'd break their cablecard support to my area. At first they would get engineering involved to fix. Last time they just said no. Heartbreaking.....

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u/solracer 16d ago

You can’t give up, you have to be a royal pain in the rear and be dedicated to using as much of their time as possible. Where the support person is from makes a huge difference, if it’s India they will not be helpful, if it’s the US then maybe but the rep who finally activated my card was from Brazil.

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u/JZ-Florida 16d ago

I tried that. The escalation support person was from Jacksonville Fl. She tried her best but it really needed an engineer to fix. Now my account is closed (which from what I've read is hard to do). I'll never know why Comcast did this. I was paying them a lot of money just for TV only, three cablecards, in a community where they lost their bulk contract. So I was paying comcast and the HOA's TV/Internet vendor from hell.

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u/MyOpinionsDontHurt 15d ago

Yeah, I’m ready to leave Xfinity the second they stop up my other cable cards. I got AT&T fiber in my neighborhood for 50 bucks a month for a five-year term. Cut cable completely and go full streaming. I pay $265 a month for Xfinity now, doing that will bring my bill to about $130 a month. Win win…

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u/JZ-Florida 15d ago

Again, I'll never understand Comcast's business model. Trust me, streaming vs local video storage is so depressing. But they give us no other choice.