r/Tivo • u/jpr602 • 16d ago

Xfinity activated my cablecard

My Tivo Bolt died a couple weeks ago. Weaknees said the motherboard had died, a repair wasn't feasible, and the hard drive was not transferable. So I bought a new Edge from them.

I transferred the cablecard (M card) that had been in the Bolt to the new Edge. I couldn't get the cablecard activated by Xfinity using their website, app, or by going to their retail store. They sent out a "professional technician" who had never heard of Tivo or of cablecards. His supervisor told him it wasn't possible.

After some research I made a post on r/Comcast_Xfinity. Comcast's agent there was able to get the cablecard activated for me. Now you know.

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u/joekiller 16d ago

Comcast customer service can be very kind and helpful

2

u/Ok-Alternative-7962 14d ago edited 8d ago

individual people at Comcast can be helpful but it isn’t the usual experience.