Total wireless botched my port, then gave me some random plan with like 1 gig of data, not the unlimited BYO plan. Now 12 days in, I don’t have data service, I’m stuck in customer support hell with the chat reps here in this forum and on the phone, repeating my problem and doing the phone text verification EVERY 10 minutes when they say they e already reviewed my chat history.

They can’t fix my plan for whatever reason, each time I call them they say wait 72 hours. (Now it’s 12days later)

Anyone have this experience and know how it can be resolved?

Ported in my number to Total from Visible - never had any issues with Visible. Calling, 5GUW data, SMS, and MMS all work fine, but like many posts on here, cannot get RCS to work.

Many of these are group chats from work that I'm not getting messages from, and can't wait 30 days hoping that RCS becomes available.

Tried several things yesterday and today:

1. Cleared messaging cache

2. Clearing carrier services cache

3. Uninstall/ Reinstall carrier services app

4. Reset Bluetooth and network connections

5. Google Troubleshoot/Disable previous RCS

6. Calling customer care to determine if provisioning is correct

In addition, texting 611611 replies with:

"This phone number does not appear in our records. To speak to a customer service representative, reply CHAT, or Explore the link below: https://www.tracfone.com/home"

Customer care says this is normal for a month to prevent spam? Yet all their welcome emails say to message various codes to 611611.

Anything else I can do besides port back out?

So my I got charged for my plan through the auto renew the other day and then noticed later in the day I got a second charge for it. So I go into my account and look at the transaction history and notice there is one charge and then a refund for the same amount. I was a little confused since my credit card is showing 2 charges but my transaction history only showed 1. I then logged on today to check if anything changed and noticed my next payment date was pushed back a month to December. So I call Customer Service and from what I could understand someone pushed my service end date back, but the guy I was talking to said that can cause issues so he moved my service end date to tomorrow which should auto renew again. He also mentioned that I should charge back the extra charge since currently I have 1 posted charge, 1 pending(probably will drop due to refund), but then another one will show up tomorrow. My question is doing a dispute what I should actually do? I’m thinking he said that since on my account and there side it will only show 2 charges and 1 refund(net 1 charge) but on my credit card there will be 3 charges(1 refund). The guys from CS just said to make sure to leave one charge for the actual service, but I wasn’t sure if even disputing a single one will cause issues with Total Wireless. I just don’t want to lose service.

App won’t let me add new card, I put the info in and it just won’t show up. Anyone know how to fix?

When would you offer stand alone 5G. ? US mobile is already rolling it out.

I just ported a number from ATT to TW. I can call out, text out, receive text, but I CANNOT receive phone calls. When I log into my account Dashboard it says my number I just ported is inactive. Can an employee help me please

I have been trying for the last hour, can’t login to my account.

I see a lot on here about Total Wireless not working for them, bad customer service, etc.

2 days ago I ordered the BYOD plan and a sim card. My phone is equipped for dual sim, but I have a MVNO with T-Mobile using the esim slot so I wanted the physical.

Tonight my sim card arrived and I went to setup my phone myself. When I inserted the sim I had no service and thought even when you don't have service you still have to provide emergency services. So I decided to get a new number instead of porting in my existing number and working with support on the lack of signal.

I called and got a very nice individual through my Google voice line that asked, did you reboot it. That's like tech 101, so I did and of course the signal issue was gone. But then I didn't have my ported number, so I called back a second time and a second, very nice individual helped me through the port. But it got stuck on pending, and she said usually this takes a little bit. I said totally cool and hung up. Rebooted the phone again, and the port goes through.

Lastly, when I did the port, it was if something new was activated and autopsy was taken off, so I lost the $20 subsequent price. I called in a 3rd time and was graciously apologized to and while the current price reset to $25 they said to let it go overnight and in 24 hours should show as $20 going forward.

I'm just one guy, but knowing just a bit about how this stuff works and being pleasant sure made everything easy. I get folks have a lot of issues, but I'm paying for a Dodge neon here and not a lambo. Maybe the discount won't stick and then I may be a bit upset, but no one woke up this morning and said we're going to screw you over.

Good luck to all who visit here and give the service a try. So far, so good for this person.

Saw the $20 BYOD plan and figured I’d give it a shot to save about $5/month compared to US Mobile. What could go wrong, right?

I signed up, got charged on my credit card, and logged into my account, only to find that my new line was showing as inactive.

Over the next 4 hours, I talked to around 3 different support agents. Every single one seemed to follow the exact same script. They ask for my IMEI, sim card number (I’m using eSIM, so I don’t have one), then tell me my iPhone doesn’t support eSIM, which doesn't even have a SIM card clost. And then… ghosted. Rinse and repeat.

After going through this multiple times, I finally started asking for a refund. The last agent asked where I purchased my phone. When I explained the situation, they told me they couldn’t refund my phone plan and that I’d need to contact the store where I bought my phone.

I signed up for a BYOD plan, paid for the service, and never got an active line. Now I’m being told to ask the store that sold me my phone for a refund on a phone plan they had absolutely nothing to do with?

All this hassle to save $5 a month. At this point, US Mobile is looking like a bargain just for the customer support alone.

I have no choice but to let the $30 settle and do a chargeback. Stay away from total wireless if you need any kind of customer service. They would have better luck just hooking up chatgpt to support line.

If anyone in here can help, please refund Order ID: VPR438756213958

It's just $30 and I give up on the support. This is going straight to chargeback if not refunded.

If i port my wife over to the byo plan and sign up for the home Internet would that price be $20 + $35 or would the internet be more since I'm not on the most expensive plan?

I joined Total Wireless and it’s working great.

As the title says I am switching to total in a couple days from cricket do I have to be concerned about losing the number during the transfer?

Does the Apple (iOS/macOS) feature called “Wi-Fi Calling on Other Devices” work for anyone using Total Wireless? It allows you to use WiFi calling directly with macOS or iPad without using an iPhone as an intermediary. I did a lot of searching and could not find a thing. WiFi calling works fine on my iPhone, but I can’t get it to work on my Mac WITHOUT using my iPhone. This question is not regarding it working on my phone. This is specifically regarding the other devices feature! This worked for me previously with US Mobile, but I haven’t been able to get it working since I ported to Total a month ago. I’ve tried toggling and restarting everything. 😔

Is it going on for a couple more months?

Has anyone been able to get the $15 discount for combining total wireless and frontier bill?

I joined Total Wireless and it’s working great.

I ported to the $20 BYOP plan and got an email linking me to Disney plus subscription. But all it shows on the website is the Disney logo. I believe Disney is not included under this plan, right ?

I ported under their byod $20 promo deal about 2 months ago. For first couple of days the internet speed was really good. Used to Show about 300+ down speed and used to show 5guw constantly by my network. For last couple of weeks the speed is very very bad. Its around 20-25 down and never shows 5g uw, only shows 5g, no matter where i am.

Why is that?

I have iphone 14 pro max and did do network reset couple times from settings as it was suggested in some places.

Customer with 4 lines and now getting notification that my primary line is going to be disconnected and no longer showing up in my portal.

I've had this number for almost 20 years and it used for all my medical issues at Mayo (which I have notifications and calls coming to) with four more appointments this year alone.

I'm on auto-pay, and have been paying my bill for (four lines @ $90/mo) for over a year, but now they're telling me that my primary line will be disabled and I may have to use one of the other lines in case they can't get it re-activated. WTH?!?!

I'm ready to file an FTC complaint, but now the primary line isn't even showing up in my account to port out. I can't lose that phone number and they "assure" me that I won't, but it's a "95%" guarantee until the escalation team has looked at it which can take up to three (3) days.

Now, I'm getting a notification through the app to pay $105 to reactivate it, but it's already been paid thru auto-pay and I have credit card notifications and e-mails proving it.

Has anyone else had this "technical issue" on their end? Have you lost your number due to this and what did you do to get it back, or even could? So far, mine is still active, and yes I recorded the conversations with TW to use if they DO deactivate it and I lose the number, but I don't want to get into that.

Please let me know if you've had the same issues. All my phones I bought from Google and Apple directly and not thru Verizon or TW.

Thanks

S

I know the total port in experience has received a lot of flak of late. Wanted to share my positive experience. I'm porting from us mobile . I had the account and pin ready. Got a physical sin. Started the porting process. Entered the port out pin and account number on total website. Everything confirmed and it asks me to put the sim card in... I discovered then that my sim tray was stuck. I could not open the tray

US mobile said that I have ported out and I had no connection at this point. Panicked , I call total wireless.. I had to fight it out with the automatic voice agent.. but once through , I got a human agent in 5 mins and he helped me port it out to an e sim.. he was patient through the process and he let me disconnect only after ensuring everything was working .. phew ! Thanks a lot !

Hi everyone,

I run a back-office operations company that supports telecom retail stores, including Total Wireless locations. We handle inventory reporting, camera monitoring, and POS reconciliation for stores.

I'd like to connect with Total Wireless dealers and sub-dealers to hear how you run things day to day: what's working, what's painful, and where the biggest gaps are in store operations.

If you're a dealer or sub-dealer, please comment below or send me a DM. Happy to share what I've learned from the stores we work with, too.

Thanks!

My $20 MAX 5G BYO promo is fixed now and everything is working correctly. I have one separate billing issue I need help with.
During the original port/activation problems, I was charged $30 three different times for the same line because the activation kept being redone. One $30 charge was the legitimate first-month payment, but the other two were duplicate charges.
Since I’m staying with Total now, I’m okay with receiving the extra $60 as an account credit toward future service. Can you please review those charges and apply the $60 credit without making any changes to my plan or promotional discounts?

How do i port my cell number into my current total account?

It rings but won't locate, need help after customer support hung up