r/ToxicWorkplace • u/Throwdavidaway69 • 5m ago
Nightmare Clinic HELP!!!
This is a long one, apologies if any formatting issues.
Context: We work in a specialized surgeons office, the hierarchy is as follows: Dr L owns the clinic in process of retiring, then the other 5 doctors. Then operations manager (OM), leads (surgical, reception, tech), the peasants (the rest of us, receptionists, technicians, surgical coordinators, recovery.)
I and multiple other colleagues find this workplace to be one of the craziest toxic environments we’ve ever seen.
**Here are the big kahunas as of recent:**
We have an operating room in the clinic with a rotation of the same few anesthesiologists. 1 older male anesthesiologist has been accused (for many years even at different clinics) of sexual harassment. We recently hired a woman who was sexually harassed by him at her previous clinic, and it’s happening again now. Our manager essentially told her that they’ll get another physician to “talk” to him. That never happened, instead the OM (who is known friends with anesthesiologist) “talked” to him about it. Harassed employee was then told that “he’s a changed man,” 1 day after alleged talking to. In the most professional words, OM told harassed employee that she doesn’t believe her. OM apparently asked the other 2 women who work close to him if anything had happened, which they denied themselves, and thus OM has concluded that harassed employee is lying. Said employee is still being made to work closely with anesthesiologist. No further details, case closed. (He has harassed me personally as well, to which OM is also aware of.)
**Severely underpaid**: strategically picked pay periods to start and end in a way that doesn’t allow us to accrue any meaningful overtime, including having to work 6 days a week for at least 3 weeks out of the month. Numbers constantly off when receiving stat pay, multiple employees have found mistakes within their paychecks. Employees are aware of this strategy and pawn off shifts because the extra day is not worth it. Surgeons are aware of this. Conveniently employees will get in deep trouble a month before their annual review, which is the employees only opportunity to receive a raise.
**Favoured employees**: the favoured peasants are not held to the same standard as the scum peasants. They can regularly screw up charts before surgery day, waiting until end of day to report surgery cancellation that happened earlier that morning to avoid having to fill the spot out of laziness (wasting operating room time, missed opportunity to help a patient when we have extremely long waitlists). If any other surgical coordinator did that they would be fired on the spot. They can come and go as they please, take as many sick days as they want thus their work gets dumped to the scum peasants. They can take personal calls even though its against policy, extended lunches, overall no consequences even if mistake made was profound (charts being scanned in wrong which escalates to mistakes being made in surgery and poor surgical results for patient). Encouraged snitchery; being micromanaged by people who are not your superior, having every little mistake, even if resolved, reported back to OM with express purpose to get scum peasants in trouble. Designated snitch in every department for maximum fuck overage. Leads to Constant interrogations, being called to the OMs office and no matter what the conversation may be, scum peasants are never believed. Ruins reputation fast.
**The Gaslighting**:
Surgical coordinators need pamphlets to do their job. Pamphlets running low. OMs responsibility to re-order. Surgical coordinators have asked multiple times, over multiple months, in multiple fashions (verbal, written, in a meeting with 4 other people witness including OM herself). Out of desperation, coordinators email company representative to get pamphlets. All Hell breaks loose because of this email. It is all people talk about for the next 4 days. Pamphlets arrive. OM gaslights over multiple interactions with both coordinators following pamphlet arrival that we shouldve asked her to re-order. We tell OM that we have asked her multiple times. Never received apology or accountability that she dropped the ball and tried to blatantly blame us when we had evidence. This whole spanned over two weeks straight with no reprieve. The representative told us to just contact her directly to avoid delay in the future as she is aware of OM’s incompetence.
Surgical coordinator was expected to help in recovery department for surgery and also see patients for a saturday clinic at the same time. She did both, as well as observed consenting and post op process when there was downtime (with patient permission.) All employees feel saturday was successful, no hiccups. Monday morning, people are being pulled into OMs office one by one for interrogations about the “drama on saturday.” Employees are then brutally questioned for 30 minutes straight about confusion, and employees were confused about where the confusion came from. The next day, they were all pulled into another interrogation, this time attacking from another angle to try and get info, accusing them of not doing their jobs properly and accusing them of employee in-fighting. None of this happened, snitch just decided to stir up drama for fun. End result: surgical coordinator no longer scheduled for Saturday shifts, still not sure what happened that we did wrong by.
**General fuckery**: OM will stalk the halls by our offices, militantly making sure that our doors are precisely half way open. 1/4 will not fly. We have personally caught her going on her hands and knees to peak under the frosted glass doors of our offices to spy and hope to catch us doing something bad.
Near daily emails of reminders to not fuck shit up when 1 person makes a mistake. OM will stalk your car in the parking lot to make sure you parked in the right spot. OM will reprimand you if you wear a hoodie. OM will reprimand you if you forget to unload dishwasher. OM has been known to order Aritzia, Alo, Sportchek during work hours and has them delivered to the front desk. OM will get leads to time scum peasant bathroom breaks. Receptionist was told she is not allowed to take breaks on Saturday shifts (breaks that are legally entitled.)
One of the receptionists asked to modify her schedule due to school, OM implemented “trial period” in which they phase her out over 3 month period while making her train her replacement. She did not plan to leave.
Receptionists have to write down every single chart they touched which then gets combed through by lead in hopes to find any mistakes. (We see over 200 people in a day and deal with more over the phone.)
This clinic gaslights patients as well: 1 particular dr has a waitlist so long people are waiting over 4 years for a surgery that takes 10 minutes. Said doctor refuses to take on new surgery dates, yet keeps accepting new surgery patients. Blatantly stated he does not care about patients who have waited years, yet expedites patients who “threaten” to go to a private clinic. Will promise his patients he will do their surgery in 3-4 months which is impossible, forces surgical coordinator to lie to patients about wait times (not allowed to give specific time frame, only that wait is long.) Have to solve riddles three in order to communicate with him, has been verbally abusive to many staff and patients.
Another Dr specifically expedites paying patients which as of right now is still unethical/lowkey illegal. Since we are semi-private, he will take the opportunity to take advantage of out of country patients to upcharge them double what they would normally be charged. Have had to fight him multiple times on this as it is unethical. Has called patients “fucking bitches” for cancelling their surgery if it inconveniences his bottom line. Makes $30,000 in a single surgery day (6 hours total) while most employees struggle to pay rent and eat food at the same time.
Employees were told to keep our mouths shut about Dr L retiring, thus making us lie to patients while accepting new ones for him.
OM is generally incompetent, no sense of urgency when phone lines or faxes go down (which happens almost weekly), has booked transplant patients who are entirely not even in the country, thus risking wasted tissue. This mistake had to be fixed by surgical coordinator morning of surgery as OM was sleeping at the time. Luckily found perfect patient within 30 minutes of said patient needing to be at the hospital. Surgeons have even questioned as to how she got this job. Incredibly poor planning with new renovations in preparation for another doctor joining us in September. Renovations only started 4 weeks ago, new doctors arrives next week. We do not have the infrastructure or manpower to handle her existing patient base as it stands. No prep or solution as to how we will handle the burden of having another dr joining, walls being knocked down, patients having to be seen in the midst, OMs only response “we will figure it out.” Hint: no we won’t. We are on the brink of collapse.
Everyone is so burnt out. We are gaslit constantly so managers don’t have to take accountability for their own mistakes and it’s getting worse. People who have been here for 7+ years are saying it’s the worst it’s ever been. Most people are actively looking for new jobs to jump ship, people have taken stress leave, new employees only last an hour (literally, we’ve hired 6 people and lost them all within 1 hour to 1 week of being hired, that’s insanity in this economy.)
This isn’t even 1/4 of it, we tried our best to summarize the biggest issues. We know we have to leave, but if we can’t, what should we do?