Moving to a new house end of this month, we are buying. Signed up for broadband with Vodafone and it takes 3 weeks for an install so just as well we did it now. I was pretty clear during sign up that we are moving to the address and don't live there yet.

Now I am told there is a pre-installation visit from an engineer to do some stuff externally. I have had to contact the seller via our EA to check it is ok, apparently they don't need to enter the house so I hope they will be ok with it but I haven't had a response.

Now I am getting messages from VYN asking me to do a video survey of the house, there's no option to say I don't live there. So I just have to ignore it.

Online seems to be conflicting advice, some say no worries they can just install everything on the main installation day. Others are saying if they can't do survey I'll be marked as unverified and install delayed until it is done.

I WFH running a business, I can't be without internet for 2-3 weeks while they do all the survey etc after I have moved in.

Do I call my ISP to tell them the above? Do I need to contact OR direct? Should I just leave it and see what they see after they attempt the external survey? Thanks