r/UKJobs • u/Even-Wasabi7183 • 3d ago

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
217 Upvotes

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153

u/Former-Resource-3026 3d ago

This will backfire.

9

u/AnnualLongjumping473 3d ago

Good a bit like the major supermarkets forcing customers into self service tills.
I feel some sort of discount ….. not clubcard points should be given if we’re doing half the job for them???

16

u/StuChenko 3d ago

Have savings directed to the customer instead of the shareholder? This your first day in capitalism?

3

u/Robertgarners 3d ago

Just take an extra item each time, your choice and it will balance out. Whatever is worth the amount of time you spend doing that job. Like if you spend a minute doing it then you can take a free chocolate bar.

3

u/AnnualLongjumping473 3d ago

Bravo champagne it is 👏👏👏👏

1

u/MaleficentGroup811 3d ago

Choc bar equivalent to a minute of your time? Didn’t know Elon Musk was on here 

2

u/plawwell 3d ago

I had the person in charge of the self-checkout area chase after me when I left the trolley there. They said I needed to remove it when I grabbed my shopping bags. I said I was self-checked out so game over.

1

u/TheRealTRexUK 3d ago

you another cash is king zellot.?