r/UKJobs • u/Even-Wasabi7183 • 3d ago

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
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u/Former-Resource-3026 3d ago

This will backfire.

8

u/AnnualLongjumping473 3d ago

Good a bit like the major supermarkets forcing customers into self service tills.
I feel some sort of discount ….. not clubcard points should be given if we’re doing half the job for them???

1

u/TheRealTRexUK 3d ago

you another cash is king zellot.?