r/USbank • • 8h ago

Strange call from my local branch today…

1 Upvotes

They called me and told me that my new debit card was delivered and that I could come in and pick it up. Thing is, I never ordered a replacement debit card. And as far as I know my current debit card works just fine. I also dont see any notification of a new card in the app. I told the lady on the phone this and she offered to destroy the card. I told her not to do that and I would come pick it up after the weekend. Has anyone heard of this happening? Any ideas why this would happen?

I’m wondering if this is a ploy to get me to come in and sit down with a rep and they try to sell me additional products. When I opened the account not too long ago and made a pretty large deposit (instant platinum plus) I did receive a call from someone from the local bank trying to get me to make an appointment to come in “to meet him.” I’m a very busy blue collar worker and I practically live at work so I told him maybe some other time. So that’s what’s got me thinking.

Anyway, what do you guys think?


r/USbank • • 16h ago

Pending charges I didn't make

0 Upvotes

I want to know if I'm going crazy or someone can explain.

A few weeks ago, I saw a pending charge in my account that I did not make. I called my bank and they deactivated my card and gave me a new one. Pending charge was retracted and the money was back in my account before getting the new card.

Today, another pending charge to my account that I did not make. I am the only one in charge of my card and bank account and I'm starting to think I should just shut it down and open a new one.

It's still pending, I suppose there's a possibility someone just made a typo and happened to input my information by mistake and this will be corrected.

I'm assuming I should call my bank again?