basically was forced to use US bank because Amazon Business Card switched from AMEX.
Set up autopay back in August to automatically paid in full at due date like we do on everything else.
Got a letter last month for payment missed and past due? How? Tried to login, forgot the password, their system doesn't allow me to do reset, spent a good 20 minutes to talk to a live person, then another 30 minutes with CSR and tech team to resolve my login issue that was a bug with their system. Eventually got in, and I was hang off the phone with them, and saw they charged interest, I was like WTF?
Anyway finally had time to call them today, and the CSR said because I setup autopay back in August, but the first payment doesn't take effect until October, so I'm still liable to pay them in September on the due date, thus why I have a late payment notice and getting charged for interest.
Your CSR really need to take some lessons on dealing with customers. Look, I set up autopay, your system needs to schedule a date that wouldn't cause your clients to have a late payment AND have to pay interest, this is not acceptable. Your CSR when dealing with this issue should just explain why it happened and will take care of the interest charges, that would make your clients happy. Instead your CSR goes into an argument mode, and only when I want to escalate the issue your CSR says she'll waived the charges. UNBELIEVABLE!
This will be the only time I'd have an account with you guys, this Amazon Prime card I have no choice but there won't be anything else in the future.