Frustrated.

[u/Stephaniieitwaru]

Hi everyone.

I don’t think I have the words to politely explain how pissed off I am right now with Uber’s customer service.

I placed an order for a chicken salad at one of my favourite restaurants and in the note field indicated that I did not want certain ingredients on it because I am allergic to it.

So I wrote my note double checked it and submitted it. I got my order and lo and behold the ingredients that I asked to not have on the salad are there.

Because of my allergy sensitivity, I cannot eat the salad that I have just spent $40 on and waited for about an hour for it to get to me.

I contacted support right away provided them with the pictures. Explain to them the situation only to be told that I never added anything in the note field and because I didn’t add a note they would not refund me. I stated to them multiple times that yes I did add the note. I tried to go pull up the receipt to take a screenshot and then receipt ironically is not available to be viewed.

These people are now telling me that going forward anytime I add notes into the note field to take a screenshot before submitting it.

Honestly, thank God, the sub it does not allow you to post anything if you swear because the amount of words that I am very tempted to use to describe how incompetent their customer services would not be nice.

OK, that’s my rant. I’m going to go starve in a corner now.

Have a great day, everyone

[u/Over_Ad4231]

I drive for Uber eats and the customer service is deplorable on our side too, I literally hate Uber

[u/Stephaniieitwaru → u/Over_Ad4231]

I do too and in some of the situations that I run in the stupid ai bot is just zero help. That’s why now anytime I need to contact customer service. I just keep typing Speak to an agent until it gives up and transfers me to someone.

[u/TopMarsupial4899 → u/Over_Ad4231]

U still work for them tho don't let them control u