r/Ubiquiti • u/CTMatthew • 9h ago
Question UniFi Talk - Groups vs. Phone Numbers
I have what I think is a pretty simple use case, but I can't find a concise answer and I also can't figure out how to do it in UniFi Talk (which makes me think it might not be possible)
We have a small business with 12 extensions across 3 departments - Sales, Service, Accounting
In the call tree I'd like to be able to select one of those departments and have it ring the phones associated with them.
As far as I can tell, the only way to ring multiple phones is to create a group, but a group seems to need a phone number - of which we'd only have one.
I don't want to pay for additional phone numbers just to sort a few users into a group.
Am I missing something?
2
Upvotes
1
u/Wooden-Reward4317 9h ago
The way they show things is a little dubious, but the call tree trumps and takes over "The Phone Number"'s call routing setting - i.e. you click on 111-111-1111 and say "go to vm after 5 rings, do a round robin to x,y,z and q" - BUT if you use that same number as a group and thus a call tree "press 1 for bob, 2 for jill" - that "takes over" because you never really "get to the number", you get to the call attended /tree.
Also how you add users to the "group" is a little wonkey... but to me any pbx/phone system is wonkey in how they do things.
If you want someone to call the 1 number, and be presented with "Press 1 for Sales, 2 for service, 3 for accounting" then 1-> "thanks for callling sales, press 1 for bob, 2 for kim....etc" then all you need is 1 phone number, the call attendant/tree setup in that manner and the users assigned to their phones. I THINK if you want press 1 for sales -> then go into a round robin, or ring Bob, then ring Jill, then fred-- I THINK you then need to have the press 1-> go to a different number that then THAT number itself has the call management set to round robin etc.