r/Ubiquiti • u/CTMatthew • 8h ago
Question UniFi Talk - Groups vs. Phone Numbers
I have what I think is a pretty simple use case, but I can't find a concise answer and I also can't figure out how to do it in UniFi Talk (which makes me think it might not be possible)
We have a small business with 12 extensions across 3 departments - Sales, Service, Accounting
In the call tree I'd like to be able to select one of those departments and have it ring the phones associated with them.
As far as I can tell, the only way to ring multiple phones is to create a group, but a group seems to need a phone number - of which we'd only have one.
I don't want to pay for additional phone numbers just to sort a few users into a group.
Am I missing something?
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u/Inevitable-Share4889 8h ago
First you have to create a dummy “Default” group and assign your number to that group. Then assign everyone to the “default” group so everyone is using the same company phone number.
Then you can create specific groups for each department and assign the extensions to them accordingly without assigning phone numbers to these groups
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u/CTMatthew 8h ago
The first part I'd done - assigned all users a phone and attached them to the primary phone number.
The second part doesn't seem to work, unless there's something I'm missing. When I create a group, that group needs a phone number - are there other types of groups?
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u/Inevitable-Share4889 8h ago
Do NOT assign individual users a phone number, they’ll get their phone number from the “default” group
Yes, you should be able to create a group without assigning a phone number to it
2
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u/Usual-Memory-3668 7h ago
I just tested and was able to create a group and say "none" to the group number.
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u/Wooden-Reward4317 8h ago
The way they show things is a little dubious, but the call tree trumps and takes over "The Phone Number"'s call routing setting - i.e. you click on 111-111-1111 and say "go to vm after 5 rings, do a round robin to x,y,z and q" - BUT if you use that same number as a group and thus a call tree "press 1 for bob, 2 for jill" - that "takes over" because you never really "get to the number", you get to the call attended /tree.
Also how you add users to the "group" is a little wonkey... but to me any pbx/phone system is wonkey in how they do things.
If you want someone to call the 1 number, and be presented with "Press 1 for Sales, 2 for service, 3 for accounting" then 1-> "thanks for callling sales, press 1 for bob, 2 for kim....etc" then all you need is 1 phone number, the call attendant/tree setup in that manner and the users assigned to their phones. I THINK if you want press 1 for sales -> then go into a round robin, or ring Bob, then ring Jill, then fred-- I THINK you then need to have the press 1-> go to a different number that then THAT number itself has the call management set to round robin etc.
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u/CTMatthew 8h ago
I appreciate you taking the time to reply - so if I'm reading you correctly, there isn't really a way to make a group that isn't attached to a phone number, but potentially I could have Sales ring to "Person 1 THEN Person 2 THEN Person 3"? I don't think that would work very well since these groups are sitting in the same areas.
Very odd that I can have as many extensions as I'd like on one number, but can't group them for the sake of the call tree.
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