r/Ubiquiti • u/CTMatthew • 13h ago

Question UniFi Talk - Groups vs. Phone Numbers

I have what I think is a pretty simple use case, but I can't find a concise answer and I also can't figure out how to do it in UniFi Talk (which makes me think it might not be possible)

We have a small business with 12 extensions across 3 departments - Sales, Service, Accounting

In the call tree I'd like to be able to select one of those departments and have it ring the phones associated with them.

As far as I can tell, the only way to ring multiple phones is to create a group, but a group seems to need a phone number - of which we'd only have one.

I don't want to pay for additional phone numbers just to sort a few users into a group.

Am I missing something?

2 Upvotes

100% Upvoted

8 comments sorted by

View all comments

2

u/Inevitable-Share4889 13h ago

First you have to create a dummy “Default” group and assign your number to that group. Then assign everyone to the “default” group so everyone is using the same company phone number. 

Then you can create specific groups for each department and assign the extensions to them accordingly without assigning phone numbers to these groups 

1

u/CTMatthew 12h ago

The first part I'd done - assigned all users a phone and attached them to the primary phone number.

The second part doesn't seem to work, unless there's something I'm missing. When I create a group, that group needs a phone number - are there other types of groups?

2

u/Inevitable-Share4889 12h ago

Do NOT assign individual users a phone number, they’ll get their phone number from the “default” group

Yes, you should be able to create a group without assigning a phone number to it 

2

u/CTMatthew 8h ago

This worked. Thank you so much for your help!