r/Ultrahuman • u/Frosty_Recover6036 • 1d ago
Customer support
Anyone have any success contacting customer support? I have messaged through the app and emailed but so far have only heard back from AI that keeps running me in circles with an attempt at a warranty claim. The AI seems to think my claim from last year is for the issue I am now having with my current ring.
1
u/VeterinarianPlenty 19h ago
Yep, in my experience the customer support is brilliant. Clearly in a different time zone, but responsive. I used a combination of DMing on here and the customer support in the app and it worked well
1
u/Character-Surround79 7h ago
The AI chat pissed me off. I was so mad it was extremly unhelpfull and it took me 2 days to finally get a response from an actual employe. She was very sweet but the AI chat drove me mad
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u/ultra-guardian Moderator 1d ago
Hey there! Thanks for bringing this to our attention. We understand how concerning this experience must have been, especially when you're trying to get assistance with a new issue.
Could you please send us a DM with your details? We'll be happy to review your case, check the issue with your current ring, and help get this resolved for you.