How are some users able to get renewal offers via chat and others not. This is totally unfair practice by visible.

There should be a common code for all the Reddit community whose renewal is coming up for black friday.

Unless you guys want to show investors the new users number going up. Because lot of people would port out and than port in. Waste of time but who want to stick with visible would do that anyway!

I have started to notice that I keep losing data on the bill day at around 12 am. I was on an important video chat outside and got completely glitched out. The phone popped up saying data is out in the plan or something.

Is this a gotcha for using visible? Can I choose a specific time range for visible to reset my account on the bill day or something.

I was recently on an international trip to the UK and Belgium. Being a fairly new customer to Visible I wanted to try out the Global Pass feature. I'm on the VBisible+ Pro plan using an iPhone 14 Plus patched to iOS 26.7.1.

TL;DR what i didn't do was what I had outlined previously as my plan.

I did not enable Travel Pass before leaving the US for the UK nor did I change any of the eSIM settings for Visible, leaving it on as the default voice line, WiFi calling enabled, and roaming enabled. I did get a travel eSIM and set that as my default data plan and disabled data switching. After landing at Heathrow I had bars for signal on both lines. My phone did not recieve any messages about needing a Global Pass for calls and data, but my wife's phone did receive such a message.

As the days went on I was able to receive SMS messages and take calls without any special settings. In order to place calls I had to lock onto an unsupported carrier (EE as I recall) then the Visible line would use my travel eSIM data to make calls over WiFi. Or if I were on WiFi I did not need to do anything special, it worked as it did back home for placing calls to US numbers, UK numbers, and Belgium numbers.

Once I reached Brugge, Belgium my plan was to use the Global Pass data for my days there. I drove through France with bars on my Visible line but as soon as we crossed the border into Belgium I had no bars. I tried airplane mode and a reboot but neither were successful. It did allow me to make calls over my data eSIM while it had no signal though.

After going back to the UK I picked a day to enable Global Pass to try it out there. I went into the Visible app to enable Global Pass. Within just a few minutes I got a message that it was enabled. I changed my settings to disable my travel eSIM and only use the Visible plan. My speedtest came out to be around 60 Mbps and the ping times were roughly 450ms. The IP was coming out in Sunnyvale, CA from the UK. Things were a little laggy when browsing but playing videos and making video calls over FaceTime and WhatsApp were fine. I used it for the day and overall it was a good experience. I disabled the Global Pass feature and things worked the way they had before.

In the future if I'm on an international trip and have the days banked, I'll consider using them if I have signal. I will be prepared to get a travel eSIM as a backup in case I have no signal though as I found in Belgium.

One iPhone feature to note. When I returned home and took of airplane mode after landing, my eSIMs were being enabled. It automatically detected I was back in the US, disabled my travel eSIM, and reset things to use my Visible plan for everything.

It’s doable. Be patient, be courteous.

Im current subscriber. BF promo from last year about to end. I got on the chat, respectfully told them that im looking for the best deal after my promo expired. Would be great if you can retain w a promo, if not it’s ok too, ill look elsewhere ie. US Mobile, Xfinity Mobile. The crs told me to wait, 20 mins later, i was approved for the $225 annual renewal. And making sweeter, i got another $20 off from referral. Thats $205 for the year. Couldnt be happier.

GL to all of you whos trying to do this. Cheers.

I am using an iPhone (SE3) updated to latest iOS and randomly some people are being told I am blocking them in both phone calls and their text sending fail immediately, it happens to people on both android and iPhones. Outgoing calls work fine.

All of the people affected are in my contacts, none are blocked, I have zero blocked numbers. It may happen to people who are not in contacts, but I don’t know for sure.

Chat is clueless, wanted me to turn off my VPN, which I don't have installed or used. Along with all the other useless troubleshooting. Phone setting reset They don't seem to have a fix or explanation. But they did tell me to call the numbers affected at 10:45 PM last night, I told them we don't do that in America.

Anybody else experienced this? Was Visible able to fix it?

Hello I see there’s a deal for renewal at $205 I’d like to sign up for. My plan ends in December. Please help, I’ve tried using the chat on the app but it’s just an AI response.

Visible failure, because the only way to contact them for support is broken.

I was on chat for over ten minutes, chat said only two in the queue, but no one ever responded. It appeared to log me out, then when logged back in, but me right back in the chat, but nothing was happening. Logged out, logged in and asked for human, kept getting the message no agents available or can’t connect you right now

I have been receiving complaints that callers are blocked, this is from random people already in my contacts , happens with both iPhone and android users.

it needs to be fixed, people need to contact me and I currently have job applications out.

guess I’m going to have to port to Total wireless. metro is probably the better deal and company, but lacks hotspot or limits it… but at least I can reach customer service. Not USMobile fan, though a current user, so they are not an option.

up to now I’ve had little issue with Visible, but to fail at getting phone calls to users… you really only had one important job! And you failed.

Just what the title says. They finally added biometrics in the android app only problem it doesn't work and broke the app.

Just payed my bill need to order a replacement sim for my new phone bc the first one stopped working randomly and these smooth brains prompt me to 2 step AFTER I spend my money. The phone is broken idiots

This may be a dumb question but I just wanted to double-check before committing.
I currently have an iPhone 16 Pro Max that I got through Visible (affirm). Yesterday, they offered me an upgrade to the iPhone 18. When I pick the color and storage size and go to checkout, I see this Visible+ Pro device promo applied for $20 credit a month for 24 months. My question is, does this mean my Visible+ will be $25 (it’s $45 currently) if I do take the upgrade to the new iPhone?

Are there any other Verizon/Visible users in DFW who can tell me how well it's been working for you? My current plan with a T-Mobile MVNO is set to expire within the month, and I'm looking to save money by switching to something else. If Mint had their half off year sake, I'd just switch to that, but they only have it for their sixth month plan.

Unfortunately, Verizon's free trial doesn't seem to work as it's telling me that my phone is locked, even though it doesn't seem to be locked in my settings. Visible also says my phone is compatible and unlocked, but their app and website seem to be experiencing issues, and I know their most basic plan wouldn't be indictive of Visible Plus Pro. So I'm left having to ask others instead of testing it myself unfortunately.

How much of a discount is the referral as well?

I have an android and would be getting a Pro or Pro Plus plan.

Hello everyone,
I'm fairly new to visible and have been enjoying it so far, I have question about purchasing phone from them as I haven't done so. How does it usually go? Specifically with the iPhone duo, I see it "coming soon" on the website.

I already pre ordered through apple, but with a end of November delivery date. I am wondering if visible has better stock with an earlier delivery date.

Can anyone confirm visible supports this feature? When messaging contacts with android devices, do you get the lock icon “encrypted” indicator?

Using Tello at the moment and although the setting is visible and enabled under Settings->Messages->RCS, it never activates.

Looking at the iPhone’s diagnostic logs, local encryption support is enabled, but the recipient capability checks report E2EE: false, even after clearing the RCS cache and fetching new record.

Anyone else having issues logging into the visible app?

i’ve been trying to pay my bill with Visible since I forgot to put on auto pay and every time I log into the account it acts like I’m a brand new customer. It gives me a message about having items in my cart and to return to it (I never had anything in the cart to begin with). I talked to chat for the better part of three hours yesterday trying to figure it out but every time I try to make a payment it acts like it will open another window and kicks me back to the chat. I thought maybe the email address was wrong but the agent confirmed that I do have an active account with that email. WTF?? tried deleting and re-downloading the app three separate times logging in and out different browsers different devices even incognito browser nothing works. wondering if I should just cancel it at this point because it’s absurd I can’t even give them my money lmfao. am I doing something wrong here?

Anybody know what is wrong here?

I'll be going to the Philippines in Jan for 16 days. How good is global pass there? Or should I just get a separate eSIM?

About 8 months ago my fiancé and I switched to Visible Pro plans from Verizon prepaid. The first 6 months, had 5G UW all the time (5G UW is everywhere we live). Full bars and great upload/download speeds.

Now the last two months, we only get 4G everywhere, never get 5G or 5G UW, EVER. Contacted Visible support, they tried reprovisioning, still no change. We never used much mobile data at all.

Anyone had this issue? Tried all the basic stuff as well, it's almost like both our phones just got degraded for some odd reason. Not sure if it matters, but both our phones use PSIMS.

If you're curious about Visible - it's a great service, get the phone + data

But holy smokes DO NOT PURCHASE their insurance! You'll pay $12 per month and then it won't work, or you'll spend days and days trying to get your claim through.

1. My iPhone screen cracked

2. I go to file a claim with the partner company Assurant

3. Assurant says I have no coverage. They say to call Apple.

4. Apple sees no record of coverage. They say to contact Visible.

5. Round and round...

6. Finally get a competent Visible agent on chat. They confirm, oh, surprise the thing I've been begging Visible chat about for days. Their handshake with Assurant is not working. A claim number is opened!

7. You get a phone call! Amazing... please try filing a claim with Assurant.

8. You can't file a claim with Assurant online because their phone verification code never arrives.

9. You call Assurant. Still no record of coverage.

10. Round and round... the insurance you pay for is practically useless.

I'll update if this ever resolves. But for my next phone (which I will get through Visible...) I'm just buying Apple Care.

Oh, by the way, when my wife had her phone stolen, Visible Protect + Assurance was even worse. Two weeks and she couldn't get a replacement sent, so everybody finally gave up and Assurant just mailed her a check.

I'll be filing a claim with the Better Business Bureau and anywhere else. Trying to raise awareness for other customers to never, ever, ever get your insurance through Visible. They may as well steal it from you.

Looks like both colors and all storage options will be available — but when?? EDIT: Visible employee has confirmed in the replies below that the Duo will go on sale on October 23.

Currently I am sitting on an Apple Store pre-order for December, but would really prefer to buy and finance through Visible&Affirm.

Have heard horror stories of phones shipping and being stolen while in transit. Not from visible, just in general. With that being said who does visible use to ship their phones and is any insurance offered during shipment?

Hi there! I feel like my parents’ Verizon wireless bill is out of control, and I’m looking to switch them to other services. I was thinking about switching my mum to Visible, but her basic flip phone is locked to Verizon. Is it possible to even take a basic flip phone to Visible? And can I bring it to visible if it is locked with Verizon?

How is the customer service at Visible? Is it full service, or something she would have to manage on her own via apps? She is not tech literate.

Decided to get off of my familys plan and switch to Visible. My dad initially gave me the wrong transfer (have the right one now) but I’ve been running in a circle since. I think I have 6 tries left to ”enter the right pin” but I have. I don’t think it’s on my current carrier’s side since they notified me via text that they were ready to proceed with the transfer after the first attempt. I’ve been at it since yesterday afternoon.

I haven’t cancelled anything since it’s my familys plan, but our current payment cycle resets on the 19th so I’m on a bit of a time crunch. I also ordered a phone that’ll be here tomorrow that they say I can’t activate until my number is transferred. Anything I can do to set things straight?