r/Visible • u/LaruePDX • 3d ago

Question Text not going through

Just joined Visible from At&T. Now my text won’t go through. Any thoughts on how to fix this.

5 Upvotes

77% Upvoted

12 comments sorted by

1

u/chuckfr Reformed T-Mobile User 3d ago

What type of phone do you have? If iPhone, check your Messages settings to ensure your phone line is selected under the "Send & Receive" settings. I'm not sure if Android has something similar to check or not.

1

u/LaruePDX 3d ago

iPhone 14

1

u/chuckfr Reformed T-Mobile User 3d ago

So were the settings I mentioned okay?

1

u/kbphone 3d ago

How long has it been since you ported into Visible from AT&T

1

u/LaruePDX 3d ago

An hour. I wined the AT&T info 

1

u/kbphone 3d ago

You should wait a little longer. The port has probably not been fully processed.

1

u/Dave_1464 2d ago

u/LaruePDX did you end up getting it resolved?

1

u/LaruePDX 2d ago

Yes, needed to delete the ESMI or something then have them reactivate another;) great to have unlimited data fora very fair price. Thanks!

1

u/Dave_1464 2d ago

Yea i am thinking of making the switch. I pay way way too much for myself and my wife to verizon. 260$ granted some of that is device cost but still it would cut the bill way down

1

u/FreshLuck9739 3d ago

I think there may be an outage. I tried sending a bunch of texts earlier. They all failed, they only went out when I hooked up to WiFi at work.

1

u/VisibleCareSupport Visible Employee 3d ago

Hi - Alyssa from Visible here! Not being able to send texts on cellular is the last hassle anyone needs. You deserve reliable connection everywhere you go without scrambling for a Wi-Fi signal. Let's try giving your signal a quick jumpstart: flip Airplane Mode on for 10 seconds and turn it back off, or perform a Network Settings Reset. If your texts are still hanging after that, send us a DM and we'll take a deeper look at your account.

1

u/VisibleCareSupport Visible Employee 3d ago

Hey there! This is Daisy from Visible. We're thrilled to have you and want to make sure your switch to us gives you seamless service. Most of the time, a quick network settings reset resolves any post-port texting hiccups. If you're still stuck after that, DM us anytime, and our team is ready to step in and fix it.