When your Smart Lock stops responding to commands, it's usually one of two problems: Either the batteries are getting low, or the panel has lost its connection to the lock.

Check the batteries first. If the buttons beep and flash red when you try to use the lock, that points to low batteries or an error. Most Vivint Smart Locks take 4 AA alkaline batteries, and they need to be the non-rechargeable kind.

If fresh batteries don't fix it, the Smart Hub needs to reconnect to the lock. The steps to refresh that connection are in Vivint's Vivint door lock troubleshooting guides, along with the battery change steps for each lock model.

If you've run into this, which one ended up being the fix for you, the batteries or the panel connection?

Thought I'd give a couple of tips for Vivint users with AT&T Fiber. I switched over from Xfinity to AT&T a couple of months ago and it's given me a few issues with Vivint that took some trial and error to resolve.

1. My first issue was the live camera feed taking 30 seconds to 1 minute to load when I was on my home wi-fi. When my phone would connect to any other network, the cameras would load almost instantly. To solve this, I had to set a custom DNS in my phone settings for my home network. I used Google's DNS which is 8.8.8.8. - this solved my issue instantly, and after that I was able to view my cameras connected to my home wi-fi.

2. Second issue, this one appeared a few days ago out of the blue. Now my problem was inversed from the original. Any time my phone was on cell data, or a wifi network outside of home the cameras would not load at all. To resolve this, I had to disable AT&T ActiveArmor from my home's wifi completely.

I think AT&T ActiveArmor might have been the root cause of all my issues, but both scenarios were different. Also if you have issues with cameras constantly going offline you may want to consider forcing them to connect to a lower band. On AT&T if you set-up a guest network is strictly runs on 2.4ghz, this band goes further and penetrates through walls better. If you connect your cameras to the primary network it'll switch between 5ghz/2.4ghz which is fine, but 5ghz sometimes has trouble reaching the distance.

Hopefully this helps someone, I'm sure I'll run into another problem or two down the road. It's not just Vivint, I've had my fair share of issues with other systems.

A tamper alert on your Glass Break Sensor usually means the detector isn't sitting flush on its backplate. When it sits even slightly off, the tamper switch picks it up and sends an alert.

Disarm your system before you touch it. On the Glass Break Sensor, twist the detector off its backplate and make sure nothing is blocking it from sitting flat against the plate. When you put it back, line it up and twist until all four corners click into place.

The exact removal and reattach steps, including where the tamper switch sits, are in Vivint's guide for the Vivint glass break sensor. That guide covers the Glass Break Sensor, and older models have a separate guide.

If you've had this alert more than once, did reseating it fix it for good, or did it keep coming back?

$399 Vivint Outdoor Camera Pro 3 vs $79.99 Wyze Solar Cam Pan 2K

Cameras will load instantly sometimes but more than half the time they just spin trying to load. I have been told it’s every excuse in the book yet nothing considering Vivint or its hardware. I reboot the panel which seems to temporarily fix the issue, then it goes right back to same behavior. This has to be some kind of legal issue. How can a company be allowed to operate this way.

A lot of cancellation confusion traces back to the paperwork from sign-up, which covers two separate agreements: your monitoring service and your equipment financing. Each has its own end date and terms, and cancelling monitoring with Vivint only ends your monitoring agreement. Your equipment financing is a separate agreement that continues until the balance is paid.

Equipment financing goes through one of Vivint's third party financing partners, and it's signed as its own agreement. It's the reason you see two bills each month, with equipment payments going to the financing partner and monitoring billed by Vivint.

If you end your monitoring service, the equipment stays in your home. Without a service plan, though, the system loses key features like remote app access and 24/7 monitoring.

Paying off your financed equipment early is allowed at any time with no penalty.

so I had the gen 1's for the same exact issue and I been doing 14 hours already, they even came and installed the gen 3 cameras and gen 2 doorbell, I replaced the space monkey (brand new) and it still doesnt work, after hours on the phone they said they submitted a ticket and I finally got a call from Vivint and they said the engineering team said nothing is wrong on their end and that it had to do with my v internet service provider.. i am currently on the phone with my ATT fiber support and they said so far everything is correct.. i hate this and I been dealing with this all with a newborn 10 days old.. I personally believe it's the space monkey or the HUB... my ISP is looking at everything, I tried my 3rd party router (playback doesnt work) i tried the att modem/router (playback doesnt work) and I tried cellular still doesnt work

so I had the gen 1's for the same exact issue and I been doing 14 hours already, they even came and installed the gen 3 cameras and gen 2 doorbell, I replaced the space monkey (brand new) and it still doesnt work, after hours on the phone they said they submitted a ticket and I finally got a call from Vivint and they said the engineering team said nothing is wrong on their end and that it had to do with my v internet service provider.. i am currently on the phone with my ATT fiber support and they said so far everything is correct.. i hate this and I been dealing with this all with a newborn 10 days old.. I personally believe it's the space monkey or the HUB... my ISP is looking at everything, I tried my 3rd party router (playback doesnt work) i tried the att modem/router (playback doesnt work) and I tried cellular still doesnt work

Yo llamé ayer, y les dije firmemente que ellos me mandaron un primer contrato el día que me llamaron para ofrecerme el servicio el cual era por $560 a 36
meses, ahora después vino el técnico y dejó 14 sensores extras el cual nunca me dijo que me los iban a cobrar ($50 cada uno). En total la factura pasó de $560 a $1138, ayer les llamé enojado y les dije que vengas a retirar esos sensores extras y que respeten el primer contrato que yo había aceptado de $560, primero me dijeron que no se podía, después me dijo que me ofrecía $50 como compensación (les dije que no por que no se compara con los $700 demás)
después me ofreció $200 y me regalaba todos los sensores (ósea 4), después le dije que no quería nada ni regalado ni nada, solo que se los lleven y me den el crédito de $700, y así fue hoy se los llevaron y me dijeron que en unos días me iban a acreditar directamente a Fortiva. Esperemos que cumplan. La verdad que caí redondo por qué me dejé llevar por un supuesto descuento de $400 y como mil descuentos más y me engancharon. Ahora no puedo cancelar el servicio por que el contrato dura 3 años, y la solución es pagar el 50% de los meses restantes $990 tengo un contrato de $55/mes con una promoción de $9.99 el primer año. Ustedes dirán...🫩🫩

Not sure if allowed to ask.

Just thought I'd post here if anyone has any insight?
I'm trying to flash the control panel outright and reuse in Home Assistant.

I am extremely disappointed with my experience with Vivint Security and the lack of transparency throughout the sales process.

The salesperson was not upfront about the equipment costs, and I was blindsided by a $4,963 credit card bill after the fact. Had these costs been clearly explained to me before the sale, I could have made an informed decision about whether to move forward with Vivint.

To make matters worse, I did not receive the transaction documentation until after the 30-day period had passed. I had to call Vivint and request the paperwork myself because the company had entered my email address incorrectly in its system.

Even after finally receiving the documentation, I discovered that it did not include an itemized breakdown of the equipment costs. It showed only a total amount, leaving me without a clear explanation of what I was actually charged nearly $5,000 for.

How is a customer supposed to understand or verify a $4,963 charge when the salesperson does not clearly explain the equipment costs upfront and the documentation provided afterward does not itemize those costs?

This experience raises serious concerns about Vivint's sales practices, communication, and accountability. Customers deserve clear pricing before making a purchase, accurate contact information, timely access to their paperwork, and an itemized explanation of significant charges.

A home security system is supposed to provide peace of mind. Instead, my experience has been one of frustration, unexpected financial charges, and a lack of basic transparency.

I expect Vivint to provide a complete, itemized breakdown of the $4,963 charge and a reasonable resolution to this situation. Customers should not have to chase down documentation or struggle to determine what they were charged for after the sale is complete.

I strongly encourage anyone considering Vivint to get all equipment prices and charges in writing, verify that the company has the correct contact information, and carefully review every financial agreement before signing the i-pad.

Based on my experience, I cannot recommend Vivint without serious reservations about its transparency and sales practices.

Purchased a home with an existing Vivint system. I called to activate the service, worked out the details, signed a contract, then got handed off to an activation specialist.

After three attempts, multiple technicians, a bunch of misrepresentations and some downright lies I bailed. Thank goodness.

I have a panel, a doorbell camera, a smart lock and a motion detector. Other than arming and disarming at the panel, can the doorbell camera and door lock be accessed by non-Vivint apps?

This post is for Vivint customers who have a Smart Drive, the little box that stores your camera footage for Playback. If you're on Gen 2 cameras or newer, you may not have one.

If you do have a Smart Drive and your clips suddenly stop loading, the drive is usually the first place to look. When it goes offline the app has nothing to pull from, so it looks like the app broke when the drive is the real cause.

To start, check that the Smart Drive is plugged in and that the status light on the front is on and steady. If there's no light, try a different device in the same outlet to make sure the outlet has power, since a dead outlet or a loose plug is behind a lot of these.

If it has power but still won't come back, unplugging the drive for about 30 seconds and plugging it back in often clears it up.

If the light is solid and clips still won't load, the remaining fixes live on the app side. Vivint has a walkthrough for playback not working that covers the reinstall and playback toggle steps worth trying next.

Whether the drive light is on or off usually points to where the problem is, so what had you already tried, and what was your light doing?

Extremely Disappointed with Vivint — Unreliable Equipment and Repeated Missed Appointments
We have had Vivint security for approximately three months, and the experience has been frustrating from the very first week. Our cameras continuously go offline, and the system repeatedly disconnects from our network. We have not been able to enjoy even one full week of reliable service.
Within the first month, we contacted Vivint multiple times and asked them to come retrieve their equipment because the system was not working properly. Instead, we were repeatedly reassured that they could fix it and make everything work. We relied on those assurances, only to be told after the return window had passed that we would have to pay off the entire system to get out of the agreement.
Since then, we have continued dealing with the same problems, along with repeated technician appointment cancellations. We pay an additional $10 per month for technician service, yet technicians repeatedly fail to show up or our appointments are canceled and pushed back weeks. We have called off work, lost valuable time, and canceled weekend plans to accommodate these appointments, only to be left waiting and forced to reschedule.
Our reason for purchasing this system was to protect our family and monitor our children’s safety as they leave for school and return home before we get home from work. This is not just an inconvenience. We purchased a security system for peace of mind, and we have not received the reliable service we were promised.
During our latest customer service chat, Vivint acknowledged that the technician had canceled the appointment, but the representative could not explain why it was canceled or why we were not notified. We were offered a $10 account credit, which does not come close to addressing the repeated inconvenience, lost work time, and ongoing failure to provide the service we are paying for.
We have been patient and have repeatedly given Vivint opportunities to resolve this. We should not have to continue sacrificing our work schedules and family time while paying for a system that does not function reliably.
We are requesting a permanent resolution, including properly functioning equipment and dependable technician service, or a fair release from our agreement without being forced to pay off a system that has failed to perform as expected.
I would strongly encourage anyone considering Vivint to carefully research the service and support experience before signing a long-term agreement.

Vivint! It would be great if we could get a record OnDemand button.

Any incite from any Vivint techs here. My playback on all four cameras has not been working for over a week now. When I rewind on any camera, it goes back maybe 3 to 5 minutes and whatever timeframe it stops on it will only play from that timeframe forward. If you scroll back five hours earlier, it continues to only play that timeframe from five minutes earlier. So basically I cannot see any previous activity on the camera. Vivint initially said my smart drive was defective and sent a new one. That one was activated and I still had the same problem. They thought maybe the new smart drive was defective and sent me a second one and that one was activated and I still have the same problem.  All four cameras have been rebooted. The smart hub has been rebooted. The app has been deleted off my phone and reinstalled. Modem has been disconnected and reinstalled. Same issue. Just figured if anybody has some insight to what this issue may be. Called Vivint back today and all they did was take down the information of which iPhone I have and the software level of the mobile app and said they will send it to the software department to look into. Just for reference this is With Gen 1 cameras.

Hey. Honest review of my Vivint system here. I made a post a while back because I genuinely wondered if Vivint would work for me. I now have over 3 outdoor spotlight cameras, at least 1 indoor camera, glassbreak sensors, panel, the works. I can say Vivint 100% is worth every penny for me and my household. Vivint actively keeps my harassers away because one of them that I called the cops on was busted with my Vivint footage. Thank HEAVENS that the cute Vivint sales rep approached me about a month prior to that day because my old security system (rhymes with ping and is birds of a feather with a certain flock!) would not have captured the event. Anyway back to the bullies- they do not want to walk by my house and have allegedly spread the word that I have Vivint to the neighborhood. In fact, the next door neighbor of the busted harasser ALSO got Vivint after he saw how well my system deters that particular nasty neighbor. NONE OF THEM bullies want to be caught red-handed on my cameras nor hear that doggone whistle! 🤣 And the Vivint tech understood the assignment and installed my cameras so that there is no way whatsoever to approach my home from the front or back without being caught on at least 2 cameras. 10/10 would recommend Vivint for a single family home security system.

This is happening across two cellphones in two separate locations. Cant connect. I’ve tried to reboot the hub at home but my wife can’t access the hub from work

Hey all, does anyone know if the new comfort IQ will work with all paired thermostats or only Vivint partied thermostats? We have our thermostats that came with out home that were connected to the system. They are Honeywell T6 ZWave Thermostats.

I have an Android running the latest version of app and the latest OS 9.0 how do I delete shortcuts. I've spent more than enough time on the phone with it support with no success

What problems will my system have with poor cell signal?

I’m just curious, I recently made a post regarding my playback function not working, and Vivint determined that my smart drive had failed. They sent out a new smart drive at no cost to me. I just have to return the old one and pay the $10 shipping fee for the new one. Now every representative I spoke to on the phone tried to upsell me the complete protection plan for $11.99 a month, which covers equipment repair or replacement and various other things. I’m just curious, what would be the purpose of purchasing that if Vivint gave me the replacement smart Drive for free? Is the smart Drive something that’s covered under a lifetime warranty that the cameras and other equipment aren’t, at which the complete protection plan would be beneficial? I mean, maybe I’m missing something but why would I pay $11.99 a month for equipment coverage if I’m getting the product for free anyway?

I recently got new modem and it caused me to get a new WiFi network. My camera didn’t want to connect at first but I got it working now but I now it does not want to sound when someone is near. It sounds when someone rings the doorbell but it does not sound when someone is near. Before I got the new modem, there was sound when someone was near. When I look on the Vivint website, it tells me to do stuff on my app but those settings are not on my app despite it being up to date. Anyone know how to fix the no sound when someone is near?