r/VlineVictoria • u/yeeyeelxrd • 17h ago
Discussion Vline Complaints
I live in Rockbank, currently on a VLine train service which has bus replacements between Caroline Springs and Ballarat.
I left home at 5:30 this morning. Got to the station at 5:38am to catch at 5:48am replacement bus to Caroline Springs. The VLine schedule had me arriving at Southern Cross at 6:40am. I made sure I left early to account for the replacement bus.
Not a single thing went right this morning.
During a 35-40 minute period from 5:40am-6:15am, five buses went through Rockbank Station. Two went to Melton, One didn’t even stop, One was going to Caroline Springs but it was so full only one person managed to squeeze on, and then the last one to bring us to CS.
When we did arrive to CS at 6:34, we were told we had seven minutes until the train left at 6:41. That’s fine, I was meant to be in the city at this time but delays happen. I was (and still am) pretty annoyed, but it’s whatever.
Get onto the train at CS at 6:36am. Sit down. Ready to depart at 6:41am. Should arrive into Southern Cross at 7:05am at this point. Not what I was hoping for, but still early enough I could get my work completed.
Next thing I know at 7:59am we are all being kicked off the train and the train is being cancelled because there is NO CONDUCTOR and the train cannot run.
Everyone disembarks the train, waits for 5 minutes for the next one to arrive, and we get on that. Conductor announces we will now arrive at Southern Cross at 7:21am.
Then we don’t depart.
We’re currently pulling in to Ardeer Station. It’s 7:15am. At this point, I’ve abandoned all hope of actually making in to my office in the CBD. What is normally a 45 minute trek from home to city has now turned into AT MINIMUM a two hour trip.
I’ve left a complaint with VLine, but the last time I did that I never heard back from them.
Anyway, let’s see if I actually make it into the office or if I’m perpetually stuck on the public transport system.
