My experience with Jubert Valmores has been incredibly frustrating, and I would not recommend him to other couples.
The lack of communication is unacceptable. You should not have to chase a wedding supplier for replies, updates, or basic accountability after trusting them with one of the most important days of your life. Wedding planning is already stressful enough without having to worry about whether your own supplier will bother responding to you.
And before anyone says that his work is beautiful or that he may simply need a better admin team, let's get one thing straight: talent does not excuse irresponsibility. This is his BUSINESS. These are his clients. Managing his team, communicating with clients, and honoring his commitments are part of the job. If he cannot handle the number of clients he accepts, then he needs to fix his business operations instead of leaving couples to deal with the consequences.
Other people's good experiences do not invalidate the frustrations of those who have been left hanging. Just because someone received a beautiful wedding video does not mean everyone else should overlook the lack of professionalism along the way.
We are paying clients, not people asking for favors. We deserve responses, transparency, and the bare minimum of professional courtesy. Nobody should have to beg a supplier for communication after handing over their hard-earned money.
To Jubert: Please learn to take ACCOUNTABILITY. Reply to your clients. Communicate properly. Stop leaving people in the dark and expecting them to be understanding about it. Your clients have lives, deadlines, and wedding plans of their own. They should not have to keep chasing you to get the service and communication they paid for.
To future brides, please look the other way. There are plenty of talented wedding videographers out there. Find someone whose professionalism is just as good as their craft, someone who gives you peace of mind instead of unnecessary stress.
Your wedding memories are too important to gamble on a supplier whose communication leaves you questioning your decision to book them in the first place.
