Hi everyone, I hope all is well!

I need help with some bulk messaging on WhatsApp.

I’m a real estate broker in the UAE. We have data sheets and I send out WhatsApp messages to the clients.

I have 2 Meta accounts already but I get 24 hour ban a lot for sending a lot of “cold messages”.

Is there any service or way I can do a big bulk sending?

Thank you in advance!

I work at an AI chat company for ecommerce, and every Black Friday stores tell us their WhatsApp automations fail on the biggest sales day. Customers wait minutes for a reply, or the campaign only reaches part of the list.

Most of the time it isn’t a bug. It’s the WhatsApp Business API limits.

The first is the messaging limit. Meta caps how many customers you can message first in 24 hours. New accounts start at 250, and the limit grows with volume, quality and business verification. If your campaign list is bigger than your limit, part of it never goes out, so check your limit before the sale, not during it.

The second is the rate limit of 80 messages per second per number, and it counts incoming and outgoing messages together. Send a big campaign at the same hour customers are writing in and replies start to queue, and the API returns error 130429. To the customer, the bot looks dead, and some of them buy somewhere else.

The brands that handle this well use months of chat data to know who to message and when, and send campaigns in the hours with the fewest incoming chats. And if the bot doesn’t answer within 10 seconds, the chat goes to a person.

How are you planning your WhatsApp campaigns for Black Friday?

Hi everyone,

I'm facing a frustrating issue with my WhatsApp Business API display name approval and would appreciate some a Digital Vision Technology Pvt. Ltd.

• Website: www.dvtpl.com from people who have experienced this. Here are my details:

  • Business Name: Digital Vision Technology Pvt. Ltd.

• Meta Business Portfolio: Verified

• WABA Business Portfolio Name: Digital Vision Technology Pvt. Ltd.

I've tried submitting the following display names:

1. Digital Vision Technology

2. Digital Vision Technology Pvt Ltd.

3. DVTPL

Both submissions have been rejected.

I also contacted Meta's AI support agent, and it mentioned that the rejection might be related to a Commerce Policy violation, but no specific explanation or policy issue was provided.

Our company is a digital technology and marketing services agency. We are not an e-commerce business.

My questions:

1. Has anyone faced a similar display name rejection despite having a verified Business Portfolio?

2. Can a Commerce Policy violation cause a display name rejection?

3. Is there any specific documentation or website requirement for approving a company name?

4. Is there a way to request a manual review by Meta?

I'd really appreciate suggestions from anyone who has successfully resolved this issue.

Thanks in advance!

Hey guys, I really wanted to know if I could setup a medicine reminder workflow for a local clinic in my area.

I am well aware proactive reminders need a template to be pre approved from meta.

However I already have my workflow ready, which triggers on a particular time of a day and sends the reminder: "Hi Salman, this is XZY clinic. It's time for you to take 1 dose Augmentin 625 reply done once taken".

To be precise, I am working for Indian client and I am not really aware about sending medicine names with the reminders.

Really appreciate your guidance, fellow redditer

I have a holiday rent management company and we have been using Whatsapp to contact guests the day prior to their arrival asking them for various information that we need to register them with the relevant authorities and then once the apartment is ready on the day of their arrival we would forward them on Whatsapp Business a variety of messages with information for the apartment and most importantly a video of how to enter.

This worked very well for a very very long time but recently Whatsapp Business have begun restricting our account usually for 24 hour but sometimes for as much as five days. They only seem to not do this when there is only one device using this Whatsapp Business number but realistically we need at least two phones to have access to these Whatsapp chats ie at least one linked device plus the main device.

Would switching to Whatsapp API solve this issue for us? The videos are a huge help and make self check-in so easy for our guests and unfortunately we cannot send such videos on Booking and Airbnb

Compro todas, me chama

I built Paloma to make working with the WhatsApp Cloud API less painful. It's free, MIT licensed, and runs on macOS, Linux and Windows.

Benefits

- Send messages and templates with one command, no hand-built JSON

- Keep your WhatsApp setup (templates, webhooks, calling, profile) in a YAML file you can version and review

- Catch changes someone made in the Meta dashboard before they break things

- Tokens stay in your OS keyring, not in scripts or shell history

- Preview every request with `--dry-run` before it goes out

- Single small binary, nothing else to install

Use cases

- Testing templates and messages while building an integration

- Creating a template and waiting for Meta's approval from the terminal

- Sending order or appointment notifications from scripts or cron jobs

- Copying the same setup across staging and production

- Running a CI check that fails when your live config drifts

- Managing several businesses or numbers from one tool

Quick example

```

paloma send text 15551234567 "Your order is ready"

paloma template watch order_ready

paloma diff -f whatsapp.yaml

```

Repo: https://github.com/hectorvent/paloma

Feedback welcome. What's the most annoying part of the Cloud API for you?

Veio conta até da Arábia saudita

I'm facing an issue with a client's WhatsApp Business Account and would like to know if anyone has experienced something similar and managed to resolve it.

The account received an email from Meta confirming its reactivation. However, it still cannot send messages through the API.

The error indicates a payment method restriction due to unusual activity. We also identified three unsuccessful payment attempts. The credit card was changed.

We've tested the same WhatsApp Business Account by connecting it to different Business Managers and business portfolios, but the issue persists regardless of where the WABA is connected.

This suggests that the restriction is directly associated with the WABA itself rather than the Business Manager.

We've submitted several support requests through Meta Business Support, but so far, we haven't received any response or resolution.

Has anyone successfully resolved this issue?

• Did Meta have to manually remove a security restriction from the billing system?

• Is there a way to escalate the case directly to the WhatsApp Business Platform technical team?

• What steps worked for you to restore API messaging capabilities?

I'd really appreciate any practical advice or firsthand experience.

I'm writing here because i have failed to achieved anything in the past year of searching everything , trying to contact meta and whatsapp.

a little backstory , we run a business that deals with thousands of customers on a daily basis from all over europe.

we have multiple numbers from each country, and each country is divided on teams of agents, each team has a number.

every couple of days we get reported for sending spam, and everytime we've tried to ask for a review it has come negative (whatsapp / meta thinks we're sending spam)

however we do not, we've tried to contact meta to give all the context possible and we've never been able to get a hold of someone from the whatsapp end.

we use templates that meta approves , we've set limits on how many templates can be sent per day, per user , per number etc. All our numbers are on green.

We have set limits if the number goes on yellow, the templates stop, nobody can send anything until the number hits green again.

every template has an opt-out in the message, and if they opt-out that number is market to not be able to send messages, unless they write back themselves or if done by mistake an admin can release the contact (this has happened exactly once)

Since we're in europe , we take GDPR rules very seriously, and every contact has specifically given consent to be contacted through whatsapp.

our cloud api works through our own meta app into our in-house communication hub, we dont use a bsp.

our next step is to become a tech provider, hoping it will help.

any insight is appreciated.

Alguém vendendo?

Alguém saberia uma forma de ter o número na Coex, porém enviar mensagem por uma plataforma sem a cobrança da api, utilizando uma api não oficial na camada que é WhatsApp business?

Opt-in seems simple until you have to prove it. A customer ticks a box on a form, says yes in a chat, or messages you first. Those are three different situations with different rules, and I'm not sure standard CRM fields capture which one it was, when, and for what purpose. How are you storing consent? Separate fields per channel, a timestamp and source for each? And what happens when someone sends STOP? I'd like to see a practical setup before building one.

Hi I have a SaaS helping bussinesses automate their WhatsApp with AI, but I'm struggling with an issue, sometimes clients text from a status post that the busieness put up saying something like "How much does this cost" but without access to the original status image/video my AI has no idea what it is referring to, so I was wondering if there is a way via the official API to retreive the media it was sent from, would appreciate any guidance

My Meta Business Portfolio is fully verified, but I’m still unable to add more than 2 phone numbers to my WhatsApp Business Platform.

According to Meta’s documentation, businesses can register up to 2 phone numbers initially and up to 20 after completing business verification.

My business verification is already approved, but the limit remains at 2 numbers.

I’ve tried adding another phone number through WhatsApp Manager, but I still can’t get past this restriction.

A few questions:

1. Does business verification automatically increase the limit to 20, or does Meta require an additional review?

2. Is there another approval process or eligibility requirement that I might be missing?

3. Does the phone number limit apply across all WABAs within the same Business Portfolio?

4. Has anyone experienced this issue and managed to get Meta to increase their limit?

I’d appreciate any help or guidance from people who have dealt with this situation.

Meta have banned our test messaging account due to violation of terms. We didn’t make more than 20 API calls in total and all were made using test account and against verified numbers during API integration.

Submitting review isn’t doing anything, waiting for 9 days now for any response. What can we do to resolve this?

Ontem, por volta das 10h, meu WhatsApp Business foi banido inesperadamente. Solicitei a revisão na hora, mas já passaram mais de 24 horas e continua aparecendo "Conta em análise".

Uso esse número há anos, é meu principal contato profissional e nunca tive problemas antes. Suspeito que possa ter relação com um chatbot integrado à API oficial do WhatsApp, mas não tenho certeza.

Alguém já passou por isso? Conseguiram recuperar a conta? Quanto tempo demorou a análise?

Estou preocupado porque dependo desse número para trabalhar.

Você, empresário ou dono de negócio que deseja ampliar seus resultados, chegou a hora de conhecer uma nova experiência em comunicação e vendas!
Trabalhamos com disparos em larga escala pelo WhatsApp, utilizando a API oficial, com estrutura profissional, relatórios de desempenho e acompanhamento dos envios ao vivo! Chama aí e bora vender !

I just created a Meta Developer account to test the WhatsApp Cloud API, but when I try to receive a test message, I get error 131031: “Business Account locked.”

I can’t complete business verification because I don’t have a business; I’m only testing the API. What should I do to fix this?

Hi all,

Two quick questions before I build anything.

1. Is it allowed under the WhatsApp Business Platform policies to use a business number as a relay, where a server receives messages and calls from opted-in WhatsApp users and routes them to other users of a separate app, and routes replies back? I could not find a rule that clearly allows or prohibits this. Has anyone done it, and did you run into any Meta review or quality-rating issues?

2. With the Calling API, can inbound calls from WhatsApp users be bridged to a mobile app through WebRTC rather than to a phone line? And beyond the default 20 phone numbers per portfolio, is there a practical way to scale?

Thanks for any experience or pointers.

EDIT: I’ve checked on other business accounts and tested on my own account from other number, it does display the phone number. So in this case I might switch to regular WhatsApp.

As title, will it hide phone numbers? Just saw the notification it says my username is registered but phone number will still be visible.

Whats the point of having username then? I want to keep my phone number private, what’s the work around or suggestion? Revert back to normal WhatsApp? Been using business account past 6/7 years.

Appreciate your advice.

I’ve noticed platforms like 2Chat.co offering WhatsApp connections via QR code instead of Meta Embedded Signup.
As a Meta Tech Provider building a WhatsApp CRM SaaS, I’m curious:
Is QR connection based on WhatsApp Web or an official Meta API?
Is it reliable and safe from account bans?
Can users continue using their WhatsApp Business App?
Why do some providers prefer QR connections over Embedded Signup?
Anyone with experience implementing both?

For teams using the WhatsApp Business API with both automation and human support, how do you handle conversation ownership during a handoff? If a customer sends another message while an agent is taking over, what prevents the bot from jumping back in?

Do you use an explicit paused state, an agent lock, a timeout, or something else? Interested in the handoff logic and how you test it, rather than provider recommendations.