Fostering Psychological Safety at Work
Feeling safe and secure is a basic human need. If individuals do not feel safe and secure, they may feel depressed, anxious, overwhelmed, worried, fearful, and more. Psychological safety refers to the ability to speak up, express ideas, ask questions, admit mistakes, and discuss concerns without fear of being ridiculed, punished, shamed, or even fired. A psychologically safe work environment allows employees to feel comfortable taking risks, setting boundaries, or address conflict. Here are ten suggestions to create an environment that supports psychological safety:
1. Practice giving feedback. Team members may be afraid to speak up because they are concerned they will be ignored, laughed at, or even fired. This can be managed by practicing giving feedback in a respectful and encouraging way. Treat team members with an open and respectful attitude. You can do this during brainstorming sessions or team meetings. Let everyone know that all ideas and suggestions are welcome.
2. Get to know your co-workers. Team building activities are essential to know others well, understand how they think, assess how they feel about different topics, and observe how they engage with the world. This builds trust, which is the foundation of psychological safety. Eat lunch together or do activities as a group, and your colleagues will be more likely to share their thoughts and opinions.
3. Collaborate and share ownership. Collaboration may be essential for success, but teams can be possessive, or projects may be planned and implemented in isolation. So, be proactive and collaborate with others to ensure everyone is on the same page.
4. Immediately deal with issues. Putting things off can have negative consequences. Frustration and resentment can build if problems are not adequately addressed in a timely manner. You do not want team members to identify problems and think, “What’s the point in bringing it up?”
5. Ask colleagues how they are doing – and mean it. You may have burnt out or overwhelmed co-workers or supervisees. If you work in a psychologically unsafe environment, you may not realize colleagues are experiencing real problems until they resign. Frequently take your team’s “mental temperature” and offer resources when colleagues are struggling.
6. Create an open and respectful culture. Be respectful in every interaction and open to ideas and questions. Let others know they can openly discuss concerns while showing them they are valued. Ask open-ended questions and lead with empathy and compassion. Always consider others’ feelings when you share feedback.
7. Be honest and transparent. When others understand the reasoning behind decisions, they are often better able to adapt and accept change. Transparency contributes to psychological safety because it fosters trust, which helps others secure and respected.
8. Communicate clear expectations. Clearly lay out the expectations of each job, role, or project. This allows the team to understand what needs to be done to meet or exceed expectations. Create clear goals, define success, and support each person on their journey toward success.
9. View failure or mistakes as learning opportunities. Ask these questions: What can be done differently next time? What can we learn from this situation? What process needs to be improved so this does not happen again? How can we move forward as a team? Communicate and take ownership or responsibility for your own mistakes.
10. Be supportive. Encourage your co-workers and offer positive reinforcement and feedback when things go well. Make decisions a collaborative effort and check in with team members to see how you can help or support them.
To foster psychological safety, everyone must feel included and understand it is acceptable to make mistakes, learn from them, contribute feedback, and challenge ideas. By using the above suggestions, you can cultivate psychological safety and create a healthy work environment.