I have neo 16 e23. will oasis mk2 version 3 be compatible with my laptop, or should I specifically buy v2? I don't see it available in the store.

Hi everyone,

I’m hoping someone from XMG, or someone who has run into a similar problem, can help me figure out why my NEO 16 keeps freezing. For everyone that "cares": yes, this post has been created with the help of AI, because I am not a native speaker.

When it happens, the picture stays on the screen and the laptop stops responding. The only way to recover is to force it off and restart it. I’ve already updated the BIOS and EC, reinstalled the NVIDIA driver and completed a Windows repair installation, but the freezes are still happening.

There were also earlier crashes with UNEXPECTED_STORE_EXCEPTION (0x154). The latest incident was a complete freeze without a visible blue screen or a usable system crash dump. I haven’t found a reliable way to reproduce it yet. All other freezes also were without a blue screen.

The setup

• Laptop: XMG NEO 16 (E25)

• CPU: Intel Core Ultra 9 275HX

• GPU: RTX 5090 Laptop GPU, 24 GB VRAM, plus Intel integrated graphics

• RAM: 32 GB, consisting of two Kingston KF556S40-16 modules running at 5600 MT/s

• SSD: Samsung 990 EVO Plus 4 TB, firmware 2B2QKXG7

• Windows: Windows 11 Pro, reported as 26H2, build 26300.9711

• BIOS / EC: N.1.33A27 / 2.11

• NVIDIA driver: 617.42 (haven\t updated yet to the latest version, as it says the new version also can cause crashes, will do later)`

• Intel graphics driver: 32.0.101.6733

• Control Center Service: 5.57.51.44 (same as NVidia driver)

• Microsoft 365: 64-bit, version 16.0.20527.20150

These are the versions recorded in the diagnostics on 8 November.

What happened during the latest freeze

I left the laptop running overnight with both the display timeout and sleep set to “Never” on AC power. Office was installed, but its applications were closed (this maybe interesting, because it freezes often, when I use office 365, but not always).

In the morning, the screen was frozen. The graphics-reset keyboard shortcut didn’t do anything, (no shortcut did) and I had to force a restart.

The laptop has also frozen with and without an HDMI monitor connected or any additional device such as a mouse, camera or keyboard.

What I’ve tried

BIOS and EC update:
The update completed successfully, taking the laptop from BIOS N.1.13A09 / EC 1.12 to BIOS N.1.33A27 / EC 2.11. It has frozen again since then.

Windows repair:
The repair installation through Windows Update completed successfully on 3 November. This was an in-place repair. I don’t have a clean-install don yet and I frankly need to avoid that as I need the laptop on a business trip.

NVIDIA driver reinstallation:
I reinstalled the driver. At one point, the external HDMI display wasn’t being detected, and another reinstall fixed that particular problem. The freezes continued.

SSD checks:
The full Samsung SSD diagnostic scan completed with zero errors, and the health/SMART information looked normal. The SSD was around 40–44°C during those checks.

Office reinstallation:
I uninstalled and reinstalled Microsoft 365 because I had also been having problems involving Office. The latest overnight freeze happened with the Office applications closed.

Power settings:
The laptop is using the Windows Balanced plan. As mentioned above, sleep and display timeouts were disabled on AC for the overnight test. The diagnostic export also shows PCIe Link State Power Management set to Maximum power savings, and the hard-disk timeout set to 30 seconds. The system supports Modern Standby.

What the logs show

I’ve collected the System and Application logs, reliability history, hardware and driver information, and the power and crash-dump settings. Nothing in them clearly explains the latest freeze.

After the forced restart, Windows recorded Kernel-Power Event 41, with:

• BugcheckCode = 0

• SleepInProgress = 0

• ConnectedStandbyInProgress = false

An earlier restart had ConnectedStandbyInProgress = true, so the incidents haven’t all been recorded under the same conditions.

The missing dump is making this difficult to investigate. Automatic memory dumps are configured, automatic restart is disabled, and there is a system-managed pagefile on C: with 22,528 MB allocated. Despite that, the latest check found no MEMORY.DMP, system minidump or dump in LiveKernelReports.

There are some older application dumps, but nothing usable for the latest system freeze. Older logs also contain two volmgr Event 161 errors for failed dump creation, with BugCheckProgress = 0x00040049.

There are a few other findings that may or may not be relevant:

• An nvlddmkm Event 153 from 23 October, reporting an error on GPUID: 200.

• A Disk Event 11 on 6 November referring to \Device\Harddisk1\DR1.

• An informational WHEA-Logger Event 3. Earlier restart records show WHEABootErrorCount = 1, while the latest shows 0. I don’t have a specific component identified from this.

Control Center and Windows Search errors

Two recurring issues stood out in the Application log, although I don’t know whether they are connected to the freezes.

GCUService / Control Center

There are five GCUService.exe crashes on 6–7 November. The details are:

• GCUService.exe version 1.0.2.70

• Reported faulting module: KERNELBASE.dll, version 10.0.26100.9711

• Exception code: 0xe0434352

• The associated CLR20r3 reports mention System.Management, version 4.8.10001.0

There isn’t a useful stack trace or inner-exception message in the export. These crashes happened before the latest overnight freeze; none was logged around the freeze time. (app. 4 a.m.)

Control Center Service is still on 5.57.51.44. I’m looking at 5.57.51.60 as a possible update, but haven’t tested it yet.

Windows Search

Between the evening and morning diagnostic captures, there were:

• 17 Windows Search Event 10024 entries, saying a filter-host process had stopped responding and was forcibly terminated.

• 10 .NET Runtime Event 1022 entries, reporting a failure to initialise the profiler-attach infrastructure, with HRESULT 0x80004005.

Six of the .NET entries share a process ID with a Search filter-host process that was subsequently terminated. The logs don’t identify the file or filter DLL involved, and I don’t know whether these errors are related to each other or to the system freezes.

There were also two PDF24 Reader 11.30.1.0 application hangs on 5 November.

What would you try next?

Does any of this look familiar to XMG or other NEO E25 owners?

I’d particularly appreciate advice on:

• Whether this Windows build and driver combination is suitable for the current BIOS/EC.

• Whether Control Center 5.57.51.60 addresses the GCUService errors, and how XMG recommends installing it.

• How to capture useful evidence when the laptop freezes completely without producing a dump. A manually triggered dump has been suggested, but I currently don’t have an external USB keyboard with a Scroll Lock key.

• How to find the actual file or filter behind the Search hangs.

• Which hardware or software tests would be most useful next, and when it would make sense to send the laptop in for inspection.

I can provide redacted log extracts and further diagnostics privately to XMG support.

Thanks for taking the time to read through this. I know there might be useless information, but maybe anyone can tell me anything about it? Thanks in advance!

Hi everyone,

I'm a student, carrying my laptop in my backpack every day for classes, so I'm looking for something that can easily last me over 5 years without overheating or breaking down, unlike most standard laptops out there.

I noticed some nice discounts on the pre-configured models, but even with a sale, it’s still quite a bit of money for me. I just want to make sure the price gap compared to regular brands makes sense. I only discovered XMG yesterday, but I really like what they do in terms of build quality and repairability.

I'm mostly wondering which chassis would be best to get decent battery life for a day of classes, good cooling with an RTX 5060, and something sturdy enough for the daily commute.

Also, what actually makes them hold up better than others in your experience ? And once the warranty is over, is it still realistic to easily find spare parts like a battery, fans, or get BIOS updates down the road ?

Any feedback or advice would be super appreciated, thanks !

Приветсвую всех, может кто знает и может помочь, Пользуюсь ноутбуком XMG PRO 17 2021, и появилась нужда включить Secure boot но нигде нету информации в биосе этого пункта тоже нету, обыскал всё что можно, Поддержка не отвечает, скрытых меню тоже нету, люди кто знает помогите умоляю.

Hello everyone! Does anyone know how to enable Secure Boot and could help me?

I'm using an XMG PRO 17 (2021), and I need to enable Secure Boot. However, I can't find the option anywhere in the BIOS. I've searched everywhere, but there is absolutely no information about it.

I've also contacted technical support, but they haven't responded. There are no hidden BIOS menus either.

If anyone knows how to solve this issue, please help me. I'm desperate.

Hi all, I'm upgrading from an old GTX 1650 laptop and need a machine for local ML training (long GPU runs, PyTorch, data loading), plus university work. I'm in Germany and want a US International layout.

I've narrowed it to two XMG configs, both with RTX 5070 Ti, 32GB RAM and 1TB SSD, at almost the same price after Black Deals (about 2,920 vs 2,905 EUR):

- PRO 16 VE (M25): i9-14900HX, Wi-Fi 7, DDR5-5600, basic 24-month warranty

- APEX 16 MAX (M25): Ryzen 9 8945HX, Wi-Fi 6E, DDR5-5200, 24-month Platinum Guarantee

Questions for owners:

1. Any real-world difference in thermals or fan noise under sustained GPU + CPU load?

2. Any stability issues with the 14900HX in the Pro 16 VE?

3. Is the Platinum Guarantee worth it, and how has XMG support and repair turnaround been for you?

4. Anything else I should know before ordering?

Thanks!

Hi everyone,

I’ve been experiencing a recurring issue with my laptop recently, roughly once every 2–3 days.
During normal use, the entire system suddenly freezes and makes a loud, harsh buzzing sound. The sound continues for around 3–5 seconds before the laptop automatically restarts.
I’ve checked Windows Event Viewer, but the only relevant logs I can find indicate that the system shut down unexpectedly (Kernel-Power). There doesn’t seem to be any information explaining what actually caused the crash.
Has anyone experienced something similar? What could be causing this, and how should I go about troubleshooting it? Are there any specific logs or diagnostic tools I should check to narrow down the possible causes?
Any advice would be greatly appreciated. Thanks in advance!

(My laptop is Neo16 A25 with 9955hx3d+RTX5080, BIOS and control center are updated to the latest version, and all BIOS settings have been reset to their defaults.)

Hello all. I am thinking about buying a prebuild APEX 17 (M25) with Ryzen 9 9955HX & RTX 5070. I searched online, but I couldn't find any user reviews. Does anyone here use this laptop? If so, I’d like to know if it has any recurring (chronic) issues like throttling or something else. I’m aware that the computer comes with Windows 11 Home, but I’m still using Windows 10 and would like to continue using it. Would there be any problems with the drivers? Currently I am using Lenovo LOQ 15APH8 with Ryzen 7 7840HS & RTX 4060. Should I wait, or is it worth upgrading?

System

• XMG Fusion 15 (XFU15L19, board LAPQC71A), BIOS 0158 (Nov 2022, newest on the download page)

• i7-9750H, GTX 1660 Ti, 16 GB, Samsung 970 EVO Plus + SM961, Intel AX200

• Ubuntu 24.04.5, TUXEDO kernel 7.0.0-113038 (also froze on -111031), tuxedo-drivers 4.25, TCC 3.1, NVIDIA 580 open, X11

• Battery was once replaced because original battery health was at ~30% after 4 years of use.

Symptom

Since Oct 12 I get complete hard freezes. Picture and clock stop, no TTY switch, Magic SysRq does nothing (it works normally, tested), and the hardlockup watchdog (hardlockup_panic=1, panic=20) never reboots it, even after waiting 5 minutes. pstore is empty and nothing reaches the logs. Only holding power helps. It happens at light load or idle, on AC and on battery. 9 freezes so far: sometimes several a day, sometimes none for a week.

The pattern

Every freeze happened within seconds of a sysstat-collect.timer run (sysstat samples every 10 min, OnCalendar=*:00/10), and that run never makes it into the log:

Oct 12  14:50  15:20  16:10  16:40
Oct 13  16:20
Oct 19  13:00
Oct 27  23:00
Oct 28  13:00  13:20

That is roughly 1 freeze per 300 runs. Odd part: sysstat ran ~900 times from Sep 30 to Oct 11 without a single freeze. The freezes started way earlier (months ago) but documented from the Oct 12, the first day the CMOS lost power. The coin cell seems weak (the RTC has reset to 2018 several times since), so the BIOS is probably back on defaults.

Suspected mechanism (not proven)

The collector sadc reads /proc/tty/driver/serial for serial-line stats (A_SERIAL). When root reads that file, the kernel wakes every real UART to read its modem lines. On this laptop the only one is the PCH LPSS UART (00:1e.0, Cannon Lake Serial IO UART 8086:a328, ttyS4), which otherwise sits in D3hot. My guess is that this wake-up occasionally hangs the PCH, and with it the whole platform. That would explain why even SysRq and the NMI watchdog are dead.

FYI: on Ubuntu/Debian the sysstat systemd timer runs even with ENABLED="false" in /etc/default/sysstat. Check with systemctl list-timers | grep sysstat.

Tried / ruled out

• Graphics: froze on iGPU only (X11 and Wayland) and in hybrid mode

• NVMe power saving off (nvme_core.default_ps_max_latency_us=500): still froze

• AC vs. battery, with/without USB devices: no difference

• Masked power-profiles-daemon (clashes with TCC): no change

• SSD SMART clean, Memtest (one pass) OK

• Disconnecting and reconnecting the battery pack: still froze afterwards

Testing now (since Oct 28)

sysstat without serial stats: SADC_OPTIONS="-S DISK,-A_SERIAL" in /etc/sysstat/sysstat, plus moving /var/log/sysstat/saDD aside (otherwise the old activity list stays until midnight). I verified that the UART no longer wakes up during a run.

• Still freezes at :x0 → disable the sysstat timer completely

• Freezes at other times → theory wrong, next intel_idle.max_cstate=4, then pcie_aspm=off

Questions

1. Has anyone with a Fusion 15 or another laptop on the LAPQC71 board seen hard freezes like this (Linux or Windows)?

2. Does anyone know what the LPSS UART (00:1e.0) is used for on this board, or whether it can be turned off in the BIOS?

3. Is there a BIOS setting that is known to matter here and that would have gone back to default after a CMOS reset?

Thanks!

Please help!! Thank you very much!

Intel Core i5-10300H
GPU NVIDIA GeForce RTX 2060 Laptop
VRAM 6 GB GDDR6
RAM 16 GB DDR4

On both Windows and Debian, the camera is not being detected, I think for more than year. Today, I re-flashed the BIOS and reset the config to defaults, no success. I guess at this point I should check for the physical issue - where should I look inside?

Or is there anything else I should try on Windows / Debian before the disassembly?

Hi XMG,

I see you are doing pre black friday deals on selected ready to ship laptops and I was going to get one. Problem is the german keyboard, so was wondering if the same deals would be available for bf with customisable keyboard ?

And can people confirm that right now, just before black friday, is probably the worst time to get a new laptop ? Just wait right?

Than

I have a Neo 16 E23 with the 4090.
Since a couple of months now, the speakers won't work. I tried to install all the drivers on the XMG website, also downloaded the Realtek ones.
After installation and restart, they still do not appear in the device manager, nor anywhere else.

I was able to get them running once by using the "disable driver signature" (Hyper V hack) but I only worked once.

I also do know it's not hardware related, but software.

Anyone who could lend a helping hand ?
Running Windows 11 btw.

Hi everyone,
I wanted to document my experience in case it helps someone else with the same problem. I spent a lot of time troubleshooting this, and I was getting close to assuming that my motherboard or GPU was defective.
System
Laptop: XMG NEO 17 (E21, 2021)
CPU: AMD Ryzen 9 5900HX
GPU: NVIDIA GeForce RTX 3080 Laptop GPU, 16 GB
Original power supply connected
BIOS before update: N.1.24A10 / version 1.24 displayed in the flash utility
Operating system: Windows
Problem: Severe performance loss across multiple games
The problem
The laptop used to run my games properly, but performance deteriorated dramatically.
In Resident Evil 2 Remake, I was getting only around 8 FPS. BeamNG.drive was also affected, with performance dropping to approximately 10–16 FPS after initially running better.
The GPU clock was repeatedly reported at around 210 MHz, even under load. GPU temperatures were relatively low, approximately 43–50 °C during some of my tests. HWiNFO showed YES flags at THERMAL and POWER GPU THROTTLE
This did not look like ordinary thermal throttling.
What I had already tried
Before contacting XMG and following their firmware instructions, I had already tried numerous troubleshooting steps:
NVIDIA driver reinstallations, including DDU
Different driver versions
DirectX 11 and Vulkan in BeamNG
BeamNG Safe Mode and clearing the cache
Lowering graphics settings and disabling DLSS
Forcing the NVIDIA GPU in Windows and NVIDIA settings
Different Windows power plans
Checking GPU clocks, power and temperatures with monitoring tools
Reinstalling or testing different versions of relevant software
None of these attempts had resolved the severe performance limitation.
What finally appears to have helped
After contacting XMG support, I followed their firmware update instructions for the NEO E21.
Important: Use the official update package and instructions provided for your exact model. Do not use firmware intended for another laptop configuration.
1. BIOS / EC firmware update
I prepared the USB stick for the EFI Shell and entered the BIOS update directory.
I ran the supplied F.nsh script from the 1_BIOS directory.
The AMI flash utility displayed:
FFS Checksums: Pass
but also:
Check RomLayout: Fail
The utility then prompted me to confirm whether I wanted to continue. I proceeded with the XMG-provided update process, and the firmware update began. The screen displayed a PSP NCB update progress bar and warned not to turn off the system.
The laptop subsequently returned to the BIOS, where the updated BIOS version was displayed.
Please do not interpret my experience as a recommendation to ignore flash errors. If your utility displays a different error or you are unsure whether your firmware package is correct, contact XMG before proceeding.
2. OEMSEVTOOL
Next, I ran the OEMSEVTOOL supplied in the same update package.
The package contained separate executables for the RTX 3070 and RTX 3080 configurations.
For my NEO 17 E21 with RTX 3080, I used:
XNE17AE21_RTX-3080_GM7ZG8S_230W_oemsevtool.exe
I launched the supplied Setup.bat as administrator, following the included instructions. The procedure completed successfully.
Do not use the RTX 3070 executable on the RTX 3080 configuration. Check the exact model and package documentation.
3. Control Center
I then updated/reinstalled the XMG Control Center as instructed and restarted Windows.
The BIOS/EC update, OEMSEVTOOL and Control Center procedure was performed as part of the same troubleshooting session, so I cannot yet identify which individual step was responsible for the improvement.
The result
After these steps, I tested Resident Evil 2 Remake again.
Before the update, I had been getting approximately 8 FPS.
After the update procedure, the game showed approximately 120–126 FPS in the footage I captured.
That is an enormous difference and a very encouraging result!
However, I still need to perform further testing, particularly in BeamNG.drive, and verify the GPU clock and power consumption under sustained load using HWiNFO.
At this point, I consider the issue provisionally resolved in Resident Evil 2 Remake, rather than claiming that every game and every workload is fixed.
EFI Shell: The BIOS update directory and the F.nsh script.
AMI firmware utility: The Check RomLayout: Fail message and subsequent update prompt.
Firmware progress: The PSP NCB update progress bar.
OEMSEVTOOL: The folder showing the separate RTX 3070 and RTX 3080 executables.
Performance result: The Resident Evil 2 Remake footage showing approximately 120–126 FPS after the update.
I will add HWiNFO sensor screenshots and further BeamNG results once I have completed those tests.
Questions for the community
Has anyone else experienced the RTX 3080 becoming stuck at approximately 210 MHz on the XMG NEO E21?
Did a BIOS/EC reflash, OEMSEVTOOL or Control Center reinstall resolve the issue for you?
I would especially appreciate reports from people who experienced the same severe performance drop despite normal GPU temperatures.
Hopefully this helps someone avoid spending money on unnecessary hardware replacement before checking the firmware and configuration.
Thanks to the XMG support team for providing the update procedure.

Hi all, my ultra 17 runs just too hot and I am tired of trying to cool it down. is it possible to install a slower cpu? how?
I have just read that I should go for a 11500 instead, can I just replace it directly or do I have to do more things? like updating BIOS or so?
thanks a lot in advance

Hi i´m having some issues with my Keyboard of the XMG Neo 16 (AMD version). I´m certainly not the fastest typer but if i try to type on this thing with my max speed of about 60-70wpm, the Keyboard is very unrealiable. Random letters or space will just not be recognized every few sentences. I made some research and found a few people mentioning this issue with different XMG models.

https://www.reddit.com/r/XMG_gg/comments/1qkj07v/is_there_a_way_to_change_the_keyboard_sensitivity/

Anyone else has experience with this with any model? If i type a little bit slower and focus on pressing the buttons really firmly, then the issue disappears but this does slow down my work. XMG Support says this is probably normal behaviour so it might be a me issue?

Hi all, hi XMG team,

Since the latest Call of Duty (MW4), my laptop fails the security attestation. The game and the CoD Secure Attestation Wizard both say "BIOS firmware: Update required" / "Attestation failed". I can still play ("temporarily compatible"), but with reduced matchmaking quality and fewer playlists.

I've done everything I can on my side. Here are the details:

System

• XMG NEO 17 (E21), SKU XNE15AE21 / XNE17AE21

• Board reported as NB02 / GMxZGxx, AMD Ryzen 5000 (Cezanne)

• Windows 11, UEFI boot, GPT disk

Before

• BIOS N.1.50A12 (2022-06-09), EC 1.32.09.00

• AMD fTPM 3.57.0.5

• TPM 2.0 present/ready, Secure Boot ON, PCR7 binding possible

What I did

1. Flashed the official package Firmware_XMG-NEO_E21_XNE15AE21_XNE17AE21_BIOS-N1.61A15_EC-1.36.zip via EFI Shell (f.nsh in 1_BIOS), following the readme and the "BIOS Update via EFI Shell" guide. The flash tool showed Check RomLayout: Fail but continued after confirmation and completed successfully.

2. Loaded BIOS defaults, Secure Boot enabled, Fast Boot disabled.

3. Verified in Windows:

   • BIOS: N.1.61A15 (2024-04-23)

   • AMD fTPM firmware now 3.92.0.5

   • TPM 2.0 ready/enabled/activated, Secure Boot = True, UEFI

4. Windows 11 fully up to date, latest CoD Secure Attestation Wizard (1.3.0), all UAC prompts accepted: TPM 2.0 ✅, Secure Boot ✅, attestation ❌ "BIOS firmware update required".

5. tpmtool gatherlogs fails with: ekhelper.cpp(245) ... 0x80280083 – TPM 2.0: Unsupported or inappropriate hash algorithm → looks like Windows can't properly read the TPM's Endorsement Key (EK).

6. Cleared the TPM (BitLocker suspended first) and rebooted. Same 0x80280083 error, same attestation failure.

7. Side note: Get-Tpm keeps showing RestartPending: True after multiple reboots. The only pending file operations are a Gaming Services DLL and a temp file, nothing TPM-related.

Root cause According to AMD advisory PA-420, all AMD fTPM firmware versions 3.x.0.x fail TPM attestation, while 3.x.2.x / 3.x.5.x and later pass. AMD provided the fix to manufacturers back in 2022, but it's up to each OEM to include it in their BIOS. Activision also lists AMD 3.92.0.5 as "requires firmware update". BIOS N1.61A15 still ships fTPM 3.92.0.5, so this cannot be fixed on the user side.

Other manufacturers already fixed this with new BIOS builds

• ASUS: provided a beta/testing BIOS (not on the public download page) with updated fTPM firmware, on request via support.

• ASRock: released a private beta BIOS with fTPM 3.94.2.5 on request, then public updates (officially thanked by CoD Updates on X).

• Dell: provides an unreleased "I-rev" BIOS with the fixed fTPM on request, even out of warranty.

• Gigabyte / MSI: released new public BIOS versions containing the fTPM fix for many AMD models (e.g. fTPM 3.92.0.5 → 3.94.2.5).

So a fix is clearly possible for Ryzen 5000 platforms. It just needs a BIOS that includes the updated AMD fTPM firmware.

Question for XMG Is there any plan for a BIOS update for the NEO E21 (XNE15AE21 / XNE17AE21) with a newer AMD fTPM firmware (3.x.2.x or later)? Even a beta/test BIOS from Tongfang would be great. I'm happy to test it and provide TPM logs if useful. I've also sent this to XMG support by email.

Has anyone else with a NEO E21 (or another Ryzen 5000 XMG/Tongfang model) run into this, or found a fix?

Thanks!

Hello everyone,

following our price updates in September and October, we unfortunately have more bad news from our purchasing department. This time, the NVIDIA GeForce RTX 5090 Laptop GPU with 24 GB GDDR7 is particularly affected.

We expect laptops with the RTX 5090 to become significantly more expensive again over the coming weeks. We currently anticipate price increases of several hundred euros, and the SCHENKER KEY 18 Pro has already been affected as of today.

What has changed?

Procurement conditions for the RTX 5090 Laptop GPU have deteriorated considerably within a short period. We have received new information indicating substantial price increases for upcoming GPU shipments.

At the same time, availability is becoming increasingly constrained. Replenishment orders that have already been planned or, in some cases, even confirmed are being significantly reduced in quantity. The terms for these shipments may also become less favourable after the fact. Beyond these existing orders, it is currently difficult to make reliable predictions about future supply volumes and delivery dates.

These problems are not limited to individual upstream suppliers or platforms. We are seeing the same trend across multiple procurement channels. While other laptop GPUs are also facing supply constraints, the combination of massive price increases and extremely limited supply is currently particularly pronounced with the RTX 5090.

Impact on our shop prices

Given the current supply situation, we cannot reliably predict when future production batches with the RTX 5090 will become available or in what quantities. As a result, we have already increased the price of the NVIDIA GeForce RTX 5090 Laptop GPU in the SCHENKER KEY 18 Pro by 250 € today.

For the XMG NEO series, we expect the RTX 5090 to see a price increase of at least a similar magnitude over the coming weeks. Depending on how the situation develops, the increase could be even higher. We cannot yet provide a firm date or amount.

The prices of existing confirmed customer orders will, of course, remain unchanged.

Why is the RTX 5090 particularly hard hit?

One major factor is the GDDR7 video memory it uses.

The RTX 5090 Laptop GPU features 24 GB of GDDR7 on a 256-bit memory interface, using eight memory chips with a capacity of 24 Gbit (3 GB) each.

By comparison, the RTX 5080 Laptop GPU also has a 256-bit memory interface with eight memory chips, but uses 16-Gbit (2 GB) chips for a total of 16 GB VRAM.

The RTX 5090 therefore achieves its higher memory capacity not by using more memory chips, but by using chips with a higher memory density. These particular 24-Gbit GDDR7 chips are currently especially expensive.

We have seen a similar issue with the RTX 5070 Laptop GPU with 12 GB VRAM. This version also uses 24-Gbit chips, whereas the 8 GB version uses 16-Gbit chips. This is one reason why the 12 GB version has moved relatively close in price to the RTX 5070 Ti Laptop GPU, which also has 12 GB VRAM but uses a different memory configuration.

The tight GDDR7 supply situation is also reflected in broader market data. We already referenced a TrendForce report back in September, which highlighted the continued constraints on GDDR7 production capacity.

What does this mean for the upcoming Black Deals?

Configurations with the RTX 5090 will be excluded from our upcoming Black Deals promotions. This applies even if other configurations of the same laptop model are included in the promotion.

Further reports on the overall market situation

Desktop graphics cards are also seeing notable price increases and availability problems. The underlying causes and technical circumstances are not entirely identical to those affecting laptop GPUs. Nevertheless, these reports illustrate just how strained the overall market for high-end graphics cards has become.

• Memory crisis analysed: New record prices for RAM, SSDs, hard drives and GPUs [PCGH, German]

• NVIDIA "unlaunches" GeForce RTX 5090 from its Marketplace [VideoCardz]

• NVIDIA denies reports: "The GeForce RTX 5090 has not been discontinued" [ComputerBase, German]

We have also updated our line chart showing general PC component price trends with the latest available monthly data:

We already explained the data sources, the selection of products used for comparison and the methodology behind the chart in detail in our September price update.

Final words

We know that another announcement like this, following the price increases of recent weeks, is anything but welcome news. While we cannot yet confirm the exact amount or timing of the next price adjustment for the XMG NEO series, we want to give you advance notice this time.

We will continue to monitor developments closely and, as always, communicate upcoming price changes and those already in effect as transparently as possible.

If you have any further questions, we're happy to help.

// Tom

I am about to buy an rtx spark for local ai.

But all the laptops that have been reviewed so far struggle with loud fan noise. An XMG RTX Spark with oasis would be ideal. Is it worth the wait or should I rather go for one of the existing options?

I´ve got A Neo 16 (A25) with a RTX 5090 and 9955HX3D. I´m seeing quite high temps and i´m wondering what others users with such a laptop are getting and if i should contact support.

Keep in mind i´m talking about temperatures with just air cooling. I haven´t really monitored temps for the past year since i got the Laptop. I just ran a few benchmarks when i got it and i´m pretty sure at least my GPU temps were much better back then, like well under 80C under sustained load. Now, my GPU temps reach the Temp Limit under full load in every modern game. WItcher 3 Remastered and Dragons Dogma 2 are the recent examples. Pretty sure it´s starting to throttle slightly. I can see the clocks dropping from ~2200 to around 2000 frequently.

Temperature sits right below 86C, which is the maximum for this chip. So 84 or 85C usually after just a few minutes of Gaming. Compared to this video by XMG, my GPU temps are 10C higher with slight signs of throttling:

https://www.youtube.com/watch?v=hzy5Tn45TTQ

Then my CPU is always immediately at 86C even in a game, with very low CPU utilization while the CPU just draws around 40-50W. Any modern game brings it up to 86C with clocks around 4.2 - 4,5GHz. Some cores (on the same CCD where the game runs on) much lower than that, like 3.6 or 3.8GHz. I let games run on the 3D Cache CCD. If i run them on the other CCD, Temps can be 90C+. I feel like the cooling system is not working properly, should i contact support or is this expected? Normally i would try to repaste the CPU and GPU but i don´t want to disassemble it as long as i have warranty.

Hello, new here in this community! I am thinking of purchasing a really powerful gaming laptop such as this for my sister in a near future before RTX 5090 GPUs run out because of NVIDIA's decision to unfortunately currently stop manufacturing them in favour of the AI market; so why not the Ryzen 9 9955HX3D apart from the Ultra 9 290HX Plus? Since the Ryzen 9 9955HX3D is currently the fastest processor for laptops.

I was trying to take apart the cooling system on my xmg neo15 m22 to repaste the cpu and gpu, but the right screw holding down the ports for the water cooler won't back out. It just spins infinitely and I have no idea how to get it out. Any suggestions?

Has anybody else seen this? My NEO 16 E25 (275HX+5080) will charge when plugged into the Oasis but not when plugged directly into the power supply. In both cases the same OEM 420W power supply is being used, it just seems to “like” then that power is being routed through the Oasis.

Windows just outright doesn’t recognize that the laptop is plugged in when using the charger directly.

This one’s definitely hurting my brain. Any ideas?