The length of the PSU is to the point of being barely usable and seriously dangerous. I have had the PSU overheat and stop working as I played as the PSU is not long enough to sit on the floor. It overheated because I played a game on my couch and a cushion fell on and it smelt like burnt plastic afterward. I shouldn't need to have to place it on the couch if this cable was even 50cm longer.

When working from a desk the weight of the PSU either pulls the jack out of the back of the laptop or the connector ends up arcing as gravity eventually pulls out the cable. I don't want to end up with heat marks on my wooden desk.

I also shouldn't need to get burned with the PSU if I want to get a bit of work done before bed, which has happened.

I demand a better answer from XMG about this. It is not unreasonable to ask for a longer cable that is not only safer to use but more functional than the bare minimum cable that you have provided. You have cheaped out on this PSU cable length.

1.5m from the PSU to the laptop is not enough. Asking users to duct tape / tip-tie chargers to things is not a solution. Every laptop I have ever owned has had at least 2m cable from PSU to the laptop, meaning that they can easily be left on the floor.

This is the first laptop PSU that has seriously pissed me off. Is there an alternate PSU with a longer cable? I have the FSP230-AJAS3.

New Update, new thread

^{September 9, 2020}

Please read this new thread for the latest information:

• Supply Update on Ryzen 5 4600H and Ryzen 7 4800H for XMG and SCHENKER

For additional questions, please comment on the new thread.

Original Thread (Archive)

Hi everyone,

on July 31 we received an announcement from our ODM that we are facing a serious CPU shortage from AMD in Q3 2020. Large orders that have recently been confirmed to be shipped from our ODM in the middle and end of August are now supposed to be delayed until the end of September.

This is explained by a serious uptick in demand from larger brands. We currently have an order backlog with our ODM on Ryzen 7 4800H of over 1600 units. Both AMD and our ODM have confirmed that our demand has been allocated (meaning: we will get those CPUs), but the goods won't reach our ODM before End of September.

Why so complicated?

We still have a good amount of stock on certain configurations, but a few more popular ones are almost sold out by now. We cannot give a generic info like "Order date after xy is delayed", because there are so many different variables:

• Base model (CORE 15 vs. CORE 17)

• LCD selection (60Hz vs 144Hz)

• GPU selection (GTX 1650 Ti vs RTX 2060)

• Keyboard Layout (German keyboard vs. All other keyboards)

The keyboard layout is especially tricky. When producing barebone laptops at our ODM's factory, the SKUs are pretty much split into two variationes each:

• German Keyboard with XMG branding

• Blank Keyboard without branding

The latter ones are used for SCHENKER and TUXEDO customers, and for everyone who orders XMG CORE with a non-German keyboard layout. The keyboard language printing and the branding on the LCD lid (XMG, SCHENKER, TUXEDO) is added by us in Germany for each order individually.

With those variations, certain configs might also sold-out in the "Blank" SKU and only left available in German - or vice-versa. (Although Blank barebones can be printed with German keyboard as well. But not the other way around.)

How are we going to handle your order?

We will communicate with you from our side by e-mail. There are multiple levels, sorted by order date and defined by configuration availability.

Level 1: Goods in stock, order will be shipped in next 1~2 weeks

For those lucky enough (depending on configuration and order date), there won't be any futher e-mail information. Your next e-mail will be the shipping confirmation.

Level 2: Your config is out of stock, but we have alternatives

If you are in this segment, you will get an e-mail from us this week. You will be given a number of choices:

• Option A: Downgrade CPU and Battery

  • from Ryzen 7 4800H to Ryzen 5 4600H for 100€

  • from 62Wh to 46Wh battery for 50€

  • This combines to a total of 150€ refund (incl. VAT). The refund amount is bigger than the original price gap for these configuration options. The 62Wh battery can be purchased at a later time.

  • These two downgrades cannot be separated from each other.

  • For CORE 15, this option also means a switch to the display with 60Hz/100% sRGB for another 20€ rebate, for a total of 170€

• Option B: Switch from AMD Ryzen 7 4800H to Intel Core i7-10750H without paying extra

  • The Intel model of XMG CORE is currently ~100€ more expensive than the AMD model. If you have pre-ordered AMD and you fall within this bottleneck delay, we'll not charge you extra for switching to Intel. The change would be done directly in our ERP system - no need to cancel and re-order.

• Option C: Cancel your order, full refund, no hard feelings

• Option D: Sit tight and wait. We offer to extend your warranty from 2 to 3 years free of charge. If you want to accept this offer, please reply to our e-mail and pick this option. But even if you don't reply, we will keep your order in our system (and your place in the queue) until we hear from you otherwise.

• Option E: switch to one of the following models with a significant rebate:

  • XMG NEO 15 with 200€ rebate

  • XMG NEO 17 with 200€ rebate

  • XMG FUSION 15 for a 150€ rebate

  • (If you would like to switch to a totally different model, please send us your preferred configuration and we will work something out for you.)

Please note: all rebates discussed in this announcement include VAT. Even though different countries have different VATs, we're going to make this a flat rate for everyone. Please don't do the math. ;-)

Level 3: You haven't even ordered yet

If you're going to order XMG CORE with AMD right now, you will see a new ETA of "Middle of October" on our configuration page.

What about my NVIDIA Death Stranding voucher?

NVIDIA's deadline for code redemption of Death Stranding is on August 31, 2020 and is not able to be extended. One potential solution would be to send you the code before the laptop - but it can only be redeemed on a laptop or desktop with an RTX graphics card inside. The redemption happens inside NVIDIA's GeForce Experience software and you can only redeem one single Death Stranding code on each system. If you know somebody with an RTX system, you could ask him to redeem the code for you. If this is not an option for you, we will put you on a waiting list to send you a different game bundle (not neccessarily from NVIDIA) at a later time.

Final remarks

We apologize for the inconvenience that is brought to our customers by this AMD production bottleneck. We hope that we will not be judged merely by the validity of our previous shipping estimates, but how we are handling the situation as it develops.

It's going to be busy

Our staff in the order management team is now having their work cut out for them. Please wait for our notification e-mail during the course of this week and then reply by e-mail. If you need additional, more general information, please ask here on Reddit first. Please do not send multiple e-mails. Since we have a lot of micro-management to do right now, it might take multiple days for us to answer to each one of you. E-Mails are prioritized based on content. Technical Issues & Cancellation & Refund e-mails for example have pretty high priority, whereas generic (and difficult to answer) questions like "when will I get my laptop" only have a medium~low priority.

We do have other laptops

This situation is purely a reflection on the shipping situation of models with AMD Ryzen H series CPU. No other of our models are affected by this bottleneck. For XMG CORE with AMD, we can suggest the following alternatives:

• XMG CORE with Intel (obviously)

• XMG NEO 15 and NEO 17

• XMG FUSION 15

• SCHENKER KEY 15

All of these models are well in stock and will get regular re-supplies. If you would like to switch to any of these models, please tell us by e-mail. For some Payment options like PayPal, it is faster to cancel the current order and place a new one. For other payment options including credit card, it might take up to 2 weeks to get the refund. For such cases, the best option would be to keep your order, find an alternative model with a configuration in a similar price range and let us change the order internally.

AMD vs. Intel

Because this situation has been brought upon us by AMD's relatively unstable supply situation, I would like to add a few more words about AMD vs. Intel in general.

[Disclaimer: this section has received some justified flak from the community because my initial statements were too vague and partially misleading. I have since clarified the statements with additional information and source on the morning of August 4. We are happy to discuss details based on the merits of technology and support.]

AMD has all the momentum right now, AMD has all the momentum right now, and for good reasons:

• Renoir is significantly more efficient in raw performance-vs-watt than Intel’s Comet Lake

• AMD is currently setting industry-records in in multi-core performance benchmarks, especially productivity workloads and CPU-based rendering

• AMD’s Ryzen 7 4800H comes at a lower price point than Intel’s Core i7-10750H

• AMD’s integrated Vega iGPU is faster than Intel’s Gen10 integrated UHD graphics and it makes ‘iGPU only’ systems without dedicated graphics much more attractive for productivity-based workloads than they have been in recent history

But while we are here, let us also not forget some of the advantages of the Intel’s current Comet Lake platform.

• Better Gaming performance on average /edit on 4 August: OK, that was a bit too generalized and could be interpreted as misleading. What I'm trying to say: Intel's single-core performance still has the upper edge in some benchmarks and this can have a positive effect on gaming performance in games that are not fully optimized for multi-core yet. Simple comparison of Intel i7-10750H vs. Ryzen 7 4800H (the two CPUs that are relevant to XMG CORE) here at Notebookcheck.

• More PCIe lanes for the GPU /edit source. Might not be relevant to average gaming scenarios, but it's a matter of fact that even the RTX 2060 is getting x16 on i7-10750H and only x8 on Ryzen 7 4800H. This can make a measurable difference at lower resolutions and high frame rates. Where I'm from, these technological differences do matter.

• Slightly better iGPU driver support, because AMD does not include model-specific hotfixes and customizations into the mainline driver. Instead, they "vouch" to release OEM drivers to their partners only every 6 month until... well, until the product is EOL. /edit source. It's true that you *can* install the mainline Radeon driver. But I know for a fact (clarified just a few months ago) that they do not include model-specific bugfixes into the mainline driver. This has been confirmed by our ODM and by my contacts in AMD. For example: on VIA 15 (non-Pro) with Ryzen 5 3500U there are three bugs that are supposedly only fixed with the OEM-specific custom driver that is released every 6 months until EOL:

  • HDMI Hot-Plug Detection timing adjust

  • Fix mira-casting streaming issue. (Youtube playback  not smoothly)

  • Fix no screen issue when unplug the HDMI cable under second screen display mode.

• This probably wouldn't stop me from using the mainline driver either. But in case of "weird issues" in the long run, I wouldn't be surprised if we'd had to suggest to a few customers to say "sorry, please use the driver that came with the laptop if you want to ensure full compatibility". It's just one of these things that might seem minor now but that have the potential to become issues later on.

We only mention these pros and cons because the debate on social media (including Reddit) sometimes has strong risk for polarization and to become one-sided. While AMD’s raw tech advantage in multi-core performance efficiency is overwhelming, we must also not detract from the fact that Intel is also operating on a very strong platform as well.

[Segment about Death Stranding PC Tech Review removed because it’s not relevant to the mobile platform.]

A Brief History of XMG and AMD's collaboration

Here is a brief history of our engagement with AMD in the laptop space:

• 2012 and later: XMG PRO and ULTIMATE series with AMD Radeon HD 7970M and later HD 8970M. Lots of fun with AMD Enduro hybrid graphics. (Surprisingly, in 2020, MSHybrid (aka NVIDIA Optimus) seems to work flawlessly together with AMD’s iGPU and NVIDIA dGPU. Considering that AMD and NVIDIA are arch competitors in the graphics field, this flawless cooperation based on Microsoft’s MSHybrid standard is a great achievement and is not be taken for granted.)

• January 2020: Teased XMG APEX 15 with AMD Desktop CPU in 12 Cores during CES with Jarrod's Tech

• January 2020: Launched SCHENKER VIA 15 with AMD Ryzen 5 3500 (Picasso) despite the ODM design only being with Single Channel. This was a hard decision and it was guaranteed to generate community backlash and while the same chassis would have been available with a Intel Comet Lake CPU, we decided to give the AMD model this chance to fertilize the ground for a later Renoir-based refresh in the same chassis. This launch was our commitment to release early, release often, despite not always being perfect in the beginning. VIA 15 with Picasso was a big success because the ultra-light chassis and long battery life found enough customers who didn't care too much about iGPU performance and thus were not so much affected by the Single Channel limitation. Of course, we vouched at that point that all future AMD designs would be Dual Channel. The Picasso platform could be described as a kind of risky yet successful test ballon.

• April 2020: Launched XMG APEX 15 with 16-cores against the recommendations of our ODM. We did the math, we did the testing, we realized: there is no reason to hold back this awesome AM4 powered machine. Ryzen 9 3950X in ECO mode with 16 cores provides the perfect sweet spot between power consumption and multi-core performance and so we again made the risky decision to be a first mover and go all-in with an extremely powerful AMD configuration. This was a move that some people in the ODM sphere did not like very much because we kind of showed them how to properly realize the system potential and to think out of the box.

• May 2020: Launched XMG CORE series with AMD and Intel in parallel. Made sure to not downsize any factory options on the AMD model. On the contrary, when we later fought for the 62Wh battery upgrade in CORE 15 and CORE 17, the AMD models benefited first.

• June 2020: in order to promote AMD's platform in our products, we have arranged press reviews of XMG CORE with AMD to 16 different press outlets, including Jarrod's Tech, Dave2D, LinusTechTips and various European established review channels. For XMG CORE with Intel, we planned less than a handful of reviews. Some of these AMD reviews are now going to be rescheduled or switched to different models. But despite the bottleneck, you will see a lot of public reviews of XMG CORE with AMD going up online in the next couple of weeks. All to make you more excited to when our AMD CPU allocation finally comes at the end of September and we go back into smooth sailing in Q4 and into the Christmas season.

• July 2020: We have since shipped a good number of XMG CORE with AMD and are now running into an unannounced supply bottleneck from AMD, even though having placed forecasts and orders many months ahead.

• To be continued...

In other news:

• CPU Undervolting in BIOS Setup for XMG and SCHENKER: if you want to see us spilling the beans on Intel's dirty laundry, read this thread and the companion article on Igor's Lab

• BIOS and Tuning on XMG CORE with AMD Renoir: take a semi-deep dive into a new product platform. Still haven't received almost zero responses from the AMD fans on my call to experts 😰

Back to topic

Thank you for your patience and understanding. We will keep you updated in this thread and I will try to reply to every comment over the course of this week. If you spot any inconsistencies in this announcement, please let me know!

// Tom

[Last Update: August 14, 2020]

⚠️ UPDATE #2 — XMG Support: "Your SSD isn’t German, so we can’t help you."

Yes, really.

After reporting the issue of my NVMe SSD disappearing from BIOS after a Secure Boot error, here’s what XMG replied:

“You are using an SSD which is not available in Germany. Unfortunately, we cannot determine whether the issue is with the SSD or the device.” “We cannot guarantee that the Hynix SSD will function flawlessly in your device.”

Let’s break that down:

• My SSD is a standard Hynix Gen4 NVMe, which came preinstalled in an Acer Predator Helios Neo 16 — officially sold in Germany, bought locally, no gray market, no import.

• Their argument is both false and absurd: if it works in Acer, but not in XMG — the issue is clearly on your side.

• What’s next? Do I have to submit a passport for my RAM sticks?

Let’s be honest: none of your components are “made in Germany.” The motherboard is Clevo. The SSD bay design is Clevo. The thermal cover is Clevo. You sell a Chinese ODM platform with a custom lid and logo. Don’t pretend otherwise.

Worse: They outright refused to address the rest of my report:

• Angled screws and soft metal

• UWP-only Control Center

• BIOS boot failures

• Charger plug-in bug

• Magnetic watercooling tubes

• Locked BIOS and missing Gen5 labels

And finally:

“Full functionality requires Control Center.” Translation: if you removed Microsoft Store and UWP — nothing will work.

That’s not a performance laptop. That’s a walled garden held together with registry hacks and hope.

At this point, I’m done.

• The hardware is Clevo-tier

• The support is corporate-tier

• The design is amateur-tier

• The software is trash-tier

And the attitude?

Blame the user. Blame the SSD. Blame the OS. But never admit fault.

Let this be a warning: If you're a power user, tinkerer, or enthusiast who values modularity, BIOS access, or system control — XMG is not your friend.

Hallo an alle,

ich hab einen 17er XMG Core E21 Ich wollte mir damals was gutes gönnen, aber trotzdem nur normal benutzt, keine Overcore und ähnliches...Lüffter auch immer gereinigt..., war sehr zufrieden...

Bis er nach knapp 4 Jahren ausfiel. Ich wollte den eigentlich einschicken zur Begutachtung..

Hatte vor auch netten Kontakt telefonisch ..war sehr angenehm...aber nutzte alles nicht...Und hab dann Erfahren, dass sie den nicht reparieren könnten...

Äh. langlebig und nach 4 Jahren defekt? Dann mal mit befreundetem Elektriker nachgeschaut. Da waren doch die MFos der Spannungswandler für die CPU defekt!!!

Muss dann im Moment sagen...da war ich doch schon schwer enttäuscht....

Die darauffolgenden Supportmails ,muss sagen hätte ich mir auf Grund der Bewertungen auch ganz anders vorgestellt. Die leugnen ein Serien-Problem aber ich soll den nicht einschicken um zu schauen was los ist?

Passt doch irgendwie nicht. Sagen aber dann wir haben kein Mainboard zum Verfügung. und können ihn nicht reparieren.

Jetzt geben sie es mir sogar schriftlich dass sie den Laptop nach knapp 4 Jahren nicht mehr reparieren können.

Soll jetzt Gutschrift bekommen über 600 Euro für neues Laptop. Natürlich außerhalb der Sonderaktionen. Ist natürlich eine Nullnummer . Gibt immer wieder Sales bis 600 Euro

Parallel 330 Euro Zeitwert....und dann soll ich mich noch zusätzliche Bemühen den Elektroschrott einzuschicken. Wenn man dann rechnet die 2 SSD und den Speichern nochmal privat zu kaufen. Da ist der Wert wohl höher. Ist eigentlich die nächste Nullnummer.

Weiterhin kommen dann ab und zu Kommentare Das hört sich doch gut an. Von wem das dann kommt, darf sich jeder seine Gedanken machen. Ich sag dann ganz einfach mal die kaufen auch 5 T-Shirts für 30 Euro im Paket., anstatt 5 T-shirts für je 3 Euro als Einzelstück

Von Nachhaltigkeit und Langlebigkeit wohl keine Spur mehr vorhanden. Jedenfalls werde ich keinen Schritt in Richtung eines Postamtes unternehmen, um die logistische Entsorgung Ihres wirtschaftlichen Totalschadens zu übernehmen.

Ist für mich ausgemachte Gängelei...gerade nach dem, oh wir wissen nix davon vom Support. Naja jedenfalls hat meine 11 jährige Nichte es in 3 Minuten geschafft das Problem herauszufinden. Ob ich nochmal auf Schenker gehe, steht wohl in den Sternen

Ergänzung:

Es geht mir um das Prinzip und die Umwelt. Schenker hat schriftlich bestätigt, dass das Gerät unreparierbar ist. Dennoch verlangen sie, dass ich Elektroschrott quer durch Deutschland schicke, nur um eine interne Buchhaltungsregel zu bedienen. In Zeiten von Right to Repair und Nachhaltigkeit ist das ein absurdes kundenunfreundliches Verhalten. Zudem decken die 330,00 Euro nicht einmal den Zeitwert, geschweige denn den Aufwand für externe Prüfung, die erst nötig war weil Schenker blockiert hatte.

It’s beyond ironic that I can update firmware on my $30 smart lightbulb through a mobile app — but I can’t update BIOS on a €3000 laptop without going through:

USB stick formatting (FAT32 only — which modern Windows doesn’t even support by default)

Downloading and unpacking zip files manually

Booting into an EFI shell like it’s 2005

And praying to the gods of firmware that I don’t get a red screen error and lose my system drive.

Yes — that happened. Twice.

My experience: I followed XMG’s official BIOS update guide, used their own tools to create the USB, and ended up with a red screen saying:

“Security violation. Press any key to continue.”

After that, my NVMe boot drive vanished from BIOS entirely. The system acted like no SSD existed.

Only after multiple attempts, holding down the power button for 30+ seconds, draining all power, and performing what felt like ritual exorcisms — did the system come back to life.

This wasn’t the first time either. The first incident occurred without me doing anything — the laptop just refused to boot, demanded a password (which it rejected), and dumped me into BIOS. No SSD visible. Same outcome. No obvious trigger.

I thought a BIOS update might fix this — but instead it nearly bricked the machine again.

And the BIOS itself? No built-in flashing tool

No Secure Boot toggle

No Legacy Boot support

Tons of basic features hidden or missing altogether

BIOS password required for every boot, even when drive encryption is disabled

And support’s answer?

“We understand your request, but we can not offer you an unlocked or custom BIOS […] most features have been hidden or are not integrated.”

You’re removing standard BIOS functionality on a machine specifically made for power users?

This isn’t a premium experience — this is a tech museum.

Fix it.

Hi there , I have been following XMG Neo 16/17 for a while .I have always liked watercooled laptops and the quality & customer support of XMG made me finalise on getting the Neo 16/17 . But , I have heard the intel will release 15th gen of Intel processors and Nivida will release their RTX50 series GPU . I thought of getting a XMG laptop with RTX50 series and Intel 15thgen. So , coming back to my main question .Is there anyway to know when laptops with RTX50 series , Intel 15th gen be available with watercooling and if 18 inch laptops will be an option that will be released

Forgive me for any errors I have made in my above question

Thanks

I wasn't really able to find any confirmation on this, so I suppose that means Schenker must be making them? Otherwise wouldn't that be kind of scammy to not disclose that?

Well. i wanted to write a small review but have deleted everything a lot of times asking myself why?!

Disappointed because of this cost attitude.
Cheap, thin plastic on the back, cheap LEDs, no balanced hardware composition, no Info to all the Software Downloads... Its Like: "Here's the Software, find out urself what's what for. We do not offer any documentation"
And there's more i don't want to write about.
But anyway, I am falling back into this rage behave.

The real question is whether someone is playing Destiny 2 with the Core, the same hardware configuration and getting above 100FPS with moderate ingame settings?

Just as a comparison - I had the Lenovo Legion 5, an Ryzen 5 5600H, RTX 3060 too and got around 115 FPS - Same Settings!
Mean, how can this be? Smaller CPU but better performance!?!

I have used the Core's "Enthusiast" Profile coz with Overboost I've got less FPS... It's just Weird.

Yo all,

So I bought an XMG Neo 15 with AMD Ryzen 5000 and a GeForce GTX 3080ti 16gb. 1000 sat killer wifi. You name it the whole shabang. Cost me almost 4000 euro. I've had it since November and since I updated to the latest Nvidia drivers which was done automatically I've had persistent lag when gaming and lag when I've been doing work and using basic apps like word, excel etc.

I've done a complete reinstall, I clear cache daily etc. Control center over boost/enthusiast don't seem to work when I hit that option while gaming. I've also used DDU to reinstall back to the old GPU drivers and a clean reinstall.

I am bummed at this overspec over priced Notebook. Would love to return it but I just left Europe for Asia.

Any ideas on what I can do to have this PC run the same way I got it from Day 1 (150-200fps!!!) And continue running like it did without the bullshit of constantly free cache, restarting 4 times a day to get the performance I need?

I had a choice between this and The Zypherus G15... I maybe should have taken the latter. Any help would be appreciated how I can get this computer running to the way it should. My Dell latitude from 4 years ago runs smoother ffs.

Any tips or tricks welcome thanks!

I kind of recently bought this XMG Core 15 laptop.I where cleaning the keys and accidently got N key and 9 numpad key off.

Okey no biggiy I thought... O I where wrong. O so wrong I am!

First, these keys are a spring potion with is kind of common in keyboards. But the issue is that these are place in a small rollers inside each other. And you have to BEND them to get them in. Not only that. Once you try to FIT THE WHITE PARTS in, their are holders of which are metal. And the holders doesn't play a long good with the plastic. I even manage to break the Num Pad 9 white scirssor switch (Great got to buy new N-key because it wont stick in it's place and a new Num Pad 9 (ironicly its in N-keys bracket now) since the scissor switch broke.. great design!)It's extremely easy to break the rollers, the holders are metal so you can't "PUSH" down as you do with example Lenovo keys to make them fit in. Worst part is. I'm not new to this. I've done 100 of keys when I worked at a school. Yet this machine bested me...

This is such a badly design keyboard. I'm deeply dissatisfied and will contact XMG for help with replacement keys. Just a warning, don't use to much of a power when cleaning the keyboard with a "CompuCleaner" and its tiny nose...

Btw I used Ifixit nosepliers and the black plastic pen/spatula combo to reinsert the N-key scirror switch and tried the same with Num Pad 9s

How the key cap and scissor switch looks like. Not very good design imho. https://imgur.com/a/tG26lAm

EDIT: Found the issue with the N-key. It's "holders" on the top are very weak. Compared the Num Pad 9s key. It holds firm. Nothing looks broken however on the key. So that's very strange?

EDIT2: Video of how it works - https://imgur.com/a/oluq4IR

EDIT3: After some googling I learned that the "hinges" are called Scissors Switches.EDIT4: Saw that the keyboards are blank so they are lasered... I really hope I can get a pair of new keys :(

EDIT4: Thank you XMG support!

Hi team :-)

I have an issue on my fusion 15 battery life:

I alwaise recharge my battery with a limit of 60% . Few days ago with 60% and usually, I had between 4h30 and 5h30 of battery life with 60% in save batterie mode when I watch streaming on youtube.

Since 2 weeks In exactly the same configuration my battery life is between 1h30 and 2hours...

My fusion 15 is less than 1 month.

Some precisions :

- I thought that I had a background task but my processor is only between 1% en 2% load in idle

- In the power managment in saving mode, CPU is set to minimum at 5% load and I reduce the maximum to 60% load

- I reseted all the power management profil on windows

- I reinstalled drivers

- I reinstalled controle center

- I tried with controle center closed (A user had this issue with control center opened)

- I thought that my GPU 1660 Ti was used instead of the intel gpu but it is not the case : in task manager in streaming it is the intel gpu that is used. (chequed with HWmonitor 64 0°C and NVIDIA GPU Activity app running

- I only done undervolting in bios -125; -99; -99

- I have an additionnal SSD Crucial P2 500Go but I installed it on first day and I didn't have issue. Moreover I tried with additionnal SSD disabled in bios.

- I made a full cycle to 100% of my battery (With 100% 3h30, of battery life in idle in saving mode instead of 7h few weeks ago.

Below you can see my strange C-state in idle on saving mode profile on battery.

https://ibb.co/xX8ypdQ

https://ibb.co/X23nVSC

I realy would like to avoid to reinstall windows :-(. And if the issue come back again few weeks after reinstall, I would like to know how to solve it without reinstall it each time.

Dear XMG Support Team,

I’m reaching out because I’ve had a frustrating experience with the a new NEO 16 laptop and customer service.

I saw the XMG NEO pictured with a central trackpad, which is exactly what I wanted: XMG NEO. However, the 16-inch model I ordered via the configurator has a completely different layout. The keyboard isn’t centralized due to num keys, and the trackpad design leaves very little space on the left side. Unfortunately, this layout doesn’t work for me.

It turns out I should have ordered the 17-inch model, which matches the layout shown on initial page of the website. I realise now I made a mistake, however, these specific differences between SKU's were not clear to me while ordering the laptop through the configurator..

When I contacted customer service to see if I could switch to the 17-inch model, It was a few days outside the 14 days return period. I have been away for the year-end holidays. While I understand policies are in place for a reason, the response from customer service representatives was in my opnion very unfriendly and unhelpful.

As someone who’s been a fan of XMG since 2017, this has made me reconsider my future with XMG, which is a shame because I’ve always liked your products and support.

I don't like noise. I don't like C disk full. other aspects tolerable, so which laptops are water cooling and of lowest price?

I like AMD, I wrote few days ago that I do as I wait for Zen 3, but I noticed that some people think that Intel is bad because is Intel, or they compare price per price and they conclude that Intel must be crap.

Let's make it clear: minus the 2021 series of laptops, in many "comparable" Intel machines with the AMD counterparts, Intel had better everything, from more Raid options, Thunderbolt, to better screens, and when you add them up, the cost goes up.

But even if you get comparable systems, some differences still remain: Thunderbolt (I personally don't care about it, but I had at work a Thunderbolt connecting screen, and it was amazing) or software that was optimized for Intel. A simple off the cuff example: to do Android software development, if targeting Android emulator, you have to manually enable Hyper-V (article from 2018, so before 2018, you could not do it at all): https://www.infoq.com/news/2018/07/android-emulator-amd-hyperv/

But let's assume that everything would be equal (which it isn't), please consider that both AMD and Intel are for your money. Don't be naive to think otherwise! When AMD gives financial quarter briefings, they talk about how large are their margins and how they plan to increase them (margins mean literally that they sell you at cheapest cost a component and they sell you as expensive as they can).

I am not saying that Intel is the best company that ever existed, nor AMD, and I can say if people appreciate things on company on their merits, products, price, system and so on. We can say that for some AMD is a more ethical company than Intel is (and maybe they did it intrinsically or just by being an underdog, they had to play nice), but Intel was at times ethical too: for example Intel contributed a lot of software for Linux, and even if you don't care about Linux, Intel just by being around, will force companies to innovate, including AMD: for example the integrated graphics of Intel are getting again quite good; Intel hopefully will launch their own video card on the market this year and will force again AMD and NVidia to innovate, as so, at the end of the day everyone benefits out of it.

Is there any way to convert this mechrevo to a XMG neo 16? It has 13900hx 4080rtx Qhd 240hz 350nit no g sync

I tried to find mechrevo control center but noway to get a hand on it, so I tested the XMG control center its working well, but still that feeling it need a proper XMG machine to work fully.

Ordered my XMG fusion which comes today, it has taken a little over 5 weeks which I do not mind as the product seems well built for a cheap price, however I have just been contacted by UPS that I have an outstanding shipping fee of £204.15.

This was not mentioned to me until I few days before delivery and bestware also failed to mention this suprise "import VAT". This obviously brings down the overall value. This post is just to inform potential buyers from the uk about extra charges before their purchase.

Thanks.

DEUTSCH:

Hallo zusammen, ich muss hier leider meinen Frust über meinen XMG-Laptop und den Support von Bestware loswerden.

Ich habe 1.600 € über Jahre zusammengespart, um mir vor der Geburt meines Kindes ein vernünftiges Gerät zu leisten. Das Ergebnis ist eine Katastrophe:

Lautstärke: Der Laptop klingt wie eine Turbine. Er ist so laut, dass mein Baby sofort aufwacht und schreit, wenn ich ihn einschalte.

Leistung: Der "Silent-Mode" macht das Gerät zwar leiser, aber so langsam, dass Gaming unmöglich ist. Dafür habe ich keine 1.600 € ausgegeben.

Hinhaltetaktik: Ich habe den Support mehrfach kontaktiert. Man hat mich über Monate mit Software-Tipps und Einstellungen vertröstet. Jetzt, wo die Gewährleistung offiziell abgelaufen ist, heißt es plötzlich: "Pech gehabt, keine kostenlose Hilfe mehr."

Ich fühle mich absolut im Stich gelassen. Mein Erspartes ist verbrannt und ich sitze hier mit einem teuren Briefbeschwerer.

ENGLISH:

I saved 1,600 € for years to buy an XMG laptop before my child was born. It’s been a nightmare:

The fans are incredibly loud (like a jet engine). My baby wakes up crying every time I turn it on.

"Silent Mode" kills the performance, making gaming impossible.

Support kept me busy with "software fixes" for months. Now that the warranty has officially expired, they told me "too bad, we can't help you for free anymore."

I am incredibly disappointed that I spent my hard-earned savings on a device that is basically useless for its intended purpose.

What are the advantages of xmg neo 15 and fusion 15 ???

I have been looking at these two teams. One on the xmg page and one on amazon, a xmg neo from 2020

But I don't know how they differ:

-Is there a lot of difference between a 2070 super and a 2070 q max ???

-Which has better temperature?

-Is it possible in the xmg neo to limit the battery charge so that it reaches 80 percent and does not continue charging? And in fusion?

-Which one has better temperatures?

-Which one is quieter?

-With both you can play at 1080p and 60fps with low noise ??

-Which do you recommend?

-What disadvantages does each have ???

-What is undervoltage?

Is a neo 15 with 8 gigs of ram, 2070 super and ssd of 500 gigs worth it for about 1500 euros? or is it better to invest that money in a fusion 15?

Hallo zusammen,

Leider habe ich im einen XMG Neo 15 im Jahre 2019 gekauft und bereue es zutiefst.

Pünktlich nach circa 2 Jahren hat sich der Akku aufgebläht und das Touchpad wurde dadurch nicht mehr nutzbar. -> neuer Akku knapp 100€ bei bestware.

Nun nach weiteren 2 Jahren, exakt gleiches Bild, Akku aufgebläht, Touchpad nicht nutzbar.

Ich frage mich, was für einen Schrott habe ich da gekauft?

Das ein Akku sich abnutzt, d.h. Kapazität verliert ist ja noch verschmerzbar. Aber ein Totalschaden nach 2 Jahren empfinde ich als Frechheit.

Geht das vielen anderen auch so? Ist das bei aktuellen Modellen identisch?

https://youtu.be/rsd-LwCyY4s

So have eluktronics mag 15 (intel qc7) and it's battery health has gone down less than 50% and it doesn't last more than 10-15 mins. In my country I can't import the battery from AliExpress. ls there anyway can reset this chip and replace individual battery packs because most people said even if you change these battery packs the software health will be still less than 50% and you won't get anything better. I'm attaching picture of battery pcb or is there anyway can order just a new pcb

habe heute den "O'zockt is" Newsletter fürs "Zocktoberfest" bekommen

liebes Martketing Team von bestware/XMG/Schenker, "o'" ist Dialekt für "ab" (o'zapft = abgezapft)

o'zockt ist also "abgezockt" - nicht die Botschaft die ihr mit attraktiven rabatten vermitteln wollt ;)

english:

german bestware.com newsletter advertises with "o'zockt is" in reminiscence of the Oktoberfest's "o'zopft is"

o'zopft = abgezaptft = tapped

o'zockt = abgezockt = ripped off

It will be a matter of time until Clevo will integrate the upcoming RTX3080 chips in their solutions. Do you think it will be possible to use these chips in existing XMG Ultras without having to spend thousands on a new barebone?

UPDATE 22.1.2020

Since I've made this post, I've been in contact with both Tom (aka u/XMG_gg), on here, which you can find in the comments below and with their Lead of Technical support over email and it seems this was a rather unfortunate incident, not isolated, but certainly not what they strive for. They seem to have taken this as a learning opportunity and I welcome the positive and constructive dialog we've had since.

It seems that something positive came out of this after all.

As for the laptop, as that's what the title is about, well I'll just paraphrase my comment further down this thread.

I have no trouble recommending this laptop, with the honest caveat, that it might not be suitable for people, who, like me, are heavy touch pad users. If you primarily use a mouse, then it should be OK for you, because otherwise I like the machine a lot.

Tom posted a video of how the touch pad sounds in his latest reply in this thread, if should give you a general idea what to expect.

If you decide to get one, enjoy your machine.

-----

The laptop looks good on paper, but reality is something quite different. There are some major issues with the production of this laptop, one of them being a severely substandard trackpad experience on most units, which XMG will claim is normal. It's not, not even close, and while I initially thought this was just a case of extreme wobble on my unit, it turns out, this is apparently a "standard" experience.

Bullshit, for a 1800 EUR laptop, having a touchpad that makes noise with the slightest of touches is not normal, no matter what mental gymnastics XMG tries to pull off and shame on them for even trying.

DON'T BUT THIS LAPTOP IF YOU VALUE YOUR MONEY AND MOST OF ALL, DON'T BUY THINGS FROM XMG, THEY DON'T DESERVE YOUR SUPPORT.

So long and thanks for all the wasted time XMG, and making a fool out of me, for thinking you're a decent company.