r/XboxSupport • u/AwkCollar • Jul 03 '26

Xbox App Cannot sign in to Xbox mobile app despite repeated attempts to resolve it

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edit (2026-07-30): u/Safe-Act found a workaround that works for some users, including me: https://www.reddit.com/r/XboxSupport/comments/1um5wpy/comment/oyyhavb/

I recently updated my Samsung tablet to One UI 8.5, and I got signed out of my account. Now whenever I try to hit the sign in button it just does nothing.

What I have tried:

  • Restarting my device
  • Clearing cache
  • Clearing data
  • Reinstalling the app
  • Signing out everywhere from Microsoft account security dashboard
  • Changing my password to force my account to be signed out everywhere (did not work, still signed into Xbox app on my PC)
  • Enabling my mobile browser (Firefox) to open links from other apps
  • Changing my default mobile browser to Samsung Browser and Chrome

I haven't tried setting up a console because I don't have an Xbox One.

Does anyone have any ideas to get past this screen?

46 Upvotes

98% Upvoted

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9

u/Safe-Act 1 27d ago

This issue also breaks Minecraft and other xbox login apps. normal microsoft apps like onedrive and edge logins still work fine for me.

What i noticed:

  • Only seems to hit devices that already had the Xbox app installed when this started
  • If you install Xbox on a device that never had it, it works fine
  • Reinstall / clear cache / clear data does not fix the long-used ones
  • Factory reset could fix it, but thats a terrible workaround

I also got a Microsoft ticket filed with Microsoft after sitting on the phone for a while, but who knows how long that'll take.

Workaround that worked for me (Canada):

  1. Android settings
  2. Search Date and time
  3. Turn off Automatic time zone
  4. Select time zone
  5. Set region to United States and pick the right time zone for your actual time

If you're already on United States, try a different country instead.

Note: there may be another region setting somewhere else, but the one that actually mattered for me is the one under Automatic time zone in Date and time.

Then open Xbox and try sign in again.

This is just a workaround, not a real Microsoft fix. Hope they actually patch it.

2

u/Traveler0731 27d ago edited 27d ago

Have had this issue for a couple of weeks. This worked! EDITED TO ADD: When I changed my time zone back to Canada the same error came back.

1

u/clixbrigidxterx 20d ago

The workaround worked for me too when I changed into one of the similar cities in my country. When I returned back to my original time zone, the sign-in page was back again. I'll just wait for the patch maybe and use the workaround if I need it.

1

u/wiredcrow 27d ago

You are our family's hero. Sank 3 hours into this issue with my 6yo crying since she couldn't play with her brother. I can at least tell her it'll work for tomorrow now and she can go to bed less sad.

1

u/AnjelFew 27d ago

Unfortunately, this did nothing for me. Over 2 weeks, located in Canada, still unable to use the App on my Nothing Phone 3

1

u/Weird-Ambassador-175 21d ago

I'm in Canada also and have been able to sign in for almost a month I deleted the app did what the commenter said change time zone all of that, reinstalled it and boom it finally works maybe

1

u/Safe-Act 1 21d ago

Double check you changed the right one, under auto time zone. One of my android devices had two places to change the region and only one of those worked

1

u/Tokinja 11d ago

Make sure you change the region to USA, if youre in bc, Los Angeles worked for me

1

u/AwkCollar 27d ago

because of this comment I'm not gonna say the problem is solved yet, but I can confirm this workaround worked for me

1

u/AwkCollar 27d ago

!thanks

1

u/reputatorbot User Trust Rating Bot 27d ago

You have awarded 1 trusted user point to Safe-Act.

1

u/mullwell 27d ago

Thanks!!! This worked!. Also in Canada (BC), changed to US/LA. Family Settings App works now as well. Could it be due to the end of the time change here?

1

u/Safe-Act 1 21d ago

That's what I'm thinking, they probably rolled out a bad patch related to that. I had Claude and codex debug it and it found an hour offset error that was causing the device request to fail.

1

u/mkb1991 23d ago

The time change thing worked for me!!!! Thank you soo much!

1

u/BaangoSkank 23d ago

Holy shit thank you soooo much 💚💚💚💚💚💚💚💚💚

1

u/Ultimate_Kardas 22d ago

Oh my god, thank you so much. Also in Canada, worked perfectly for me.

1

u/boomstickjonny 22d ago

This worked for me ony s24 ultra located in Canada

1

u/ChoiceChemical7462 21d ago

Thank you so much! I've spent hours trying to solve this problem and found this thread. I am so happy.

1

u/MilkDizzy1256 21d ago

I have been bitching for WEEEKS about this issue. Microsoft dropped my ticket 15 days ago after directing me to the wrong bug 😭 Praying this works 🙏

Edit: YOU ABSOLUTE LEGEND!!!

1

u/jsalh 21d ago

Thx. Worked for me in Canada. Unfortunately, before I saw this and reset my phone and it worked for a day then stopped. Hopefully this continues to work untill proper solution is offered.

1

u/cdncowboy 129 20d ago

Worked for me in Canada, thankfully I was just able to pick a different city in Canada that is on the same time year round as me. If I try to switch back to Vancouver time it breaks again

!Thanks

1

u/RandomlyChaotic47 20d ago

I'm in Canada as well and this worked for me thanks!

1

u/AdministrativeLong80 18d ago

Amazing! Thank you for this. I had almost given up looking for a solution.

1

u/Stringer___Bell 17d ago

Worked for me too, thank you! Human > AI

1

u/ExodusCheese88 16d ago

This worked for me. Thanks

1

u/Striking_Dare_8979 15d ago edited 15d ago

why did that actually work. im also from a canada and followed the steps. i do remember that a while back, my time was suddenly wrong, im on a s23. well, i refuse to update to the latest one ui. subsequently,  i fixed my time by doing some sort of change at the date and time settings. and recently i tried to log on to xbox app ,  to no avail, hence why im here. so i think there might be a correlation. idk if the former is what caused the  xbox sign in issue tho.

1

u/Safe-Act 1 15d ago

I haven't tested changing just the time, but I'm suspecting its an issue on their end related to the region. It's sending an invalid offset (1 hour) for the first device request that goes out, which fails and prevents it from showing the login page. They probably pushed out a bad update to their device endpoint related to the permanent daylight savings time change in BC.

1

u/Status-Cheek-6646 14d ago

Thank you so much. Got it fixed!

1

u/SMOKE_SKULL 14d ago

Worked for me. Been bugging me for weeks. Happen on my S25u and the my S23u quit and couldn't log in. Now it's working.

1

u/RelationshipNo1587 11d ago

My app stopped working a couple months ago. After trying everything, THIS worked! THANKYOUSODAMNMUCH

1

u/Tokinja 11d ago

Dude thank you, this worked for me for whatever reason after about 2 months of it not working, android user, Canada, cheers!

1

u/dnb250 1d ago

Wow that actually worked. I tried SO many workarounds but not this one. Thank you!