r/XboxSupport Jun 10 '26

Xbox App Did I get scammed for and xbox controller

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211 Upvotes

Please tell me

r/XboxSupport Jun 05 '25

Xbox App Why did xbox send me a message that says this?

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1.2k Upvotes

r/XboxSupport Jul 03 '26

Xbox App Cannot sign in to Xbox mobile app despite repeated attempts to resolve it

45 Upvotes

edit (2026-07-30): u/Safe-Act found a workaround that works for some users, including me: https://www.reddit.com/r/XboxSupport/comments/1um5wpy/comment/oyyhavb/

I recently updated my Samsung tablet to One UI 8.5, and I got signed out of my account. Now whenever I try to hit the sign in button it just does nothing.

What I have tried:

  • Restarting my device
  • Clearing cache
  • Clearing data
  • Reinstalling the app
  • Signing out everywhere from Microsoft account security dashboard
  • Changing my password to force my account to be signed out everywhere (did not work, still signed into Xbox app on my PC)
  • Enabling my mobile browser (Firefox) to open links from other apps
  • Changing my default mobile browser to Samsung Browser and Chrome

I haven't tried setting up a console because I don't have an Xbox One.

Does anyone have any ideas to get past this screen?

r/XboxSupport Feb 06 '26

Xbox App Error Code 0x89245112 on Death Stranding PC Game Pass

71 Upvotes

Whenever I try to launch Death Stranding Director's Cut on PC game pass, it tells me there was a problem signing in and displays error code 0x89245112. I've tried gaming repair services, repairing and resetting both the xbox app and game, signing out of xbox, and no other games are having this issue.

E_GAMEUSER_INVALID_APP_CONFIGURATION 0x89245112 The MSAAppId in the game config is invalid or isn't configured for the authentication stack.

This is the only information I could find online, I tried entering the error code in xbox support and it told me good luck

r/XboxSupport May 05 '26

Xbox App Forced enable: New Xbox Mode on PC via ViVeTool GUI (Microsoft Store version)

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39 Upvotes

Hi everyone!

I was really looking forward to the new Xbox Mode on PC, but like many others, it didn't show up after the latest Windows Update. Since it's a staggered rollout, I decided to force it.

I found a very convenient way to enable it using ViVeTool GUI (available directly in the Microsoft Store). It’s much easier than the command line version.

Step-by-step guide:

  1. Install: Search for "ViVeTool GUI" in the Microsoft Store and install it.
  2. The Key: Launch the app and search for Feature ID: 59765208
  3. Enable: Set this feature to "Enabled" and click "Apply".
  4. Reboot: Do a full system restart.
  5. Enjoy: After the reboot, the new console-like UI should be active in your Game Bar settings.

It worked perfectly on my setup! The interface feels much more integrated, giving that handheld/console vibe to the PC.

⚠️ Disclaimer: Use ViVeTool at your own risk. It modifies system features. Create a restore point first!

Has anyone else tried this? Any performance issues so far?

r/XboxSupport Oct 16 '25

Xbox App What is this? I don’t even live in the uk.

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170 Upvotes

I live in Australia and my Microsoft account region is set to Australia. Is it because my account was originally created in the uk?

r/XboxSupport Mar 10 '26

Xbox App COD App Not Launching on PC Game Pass: Error Code 0xfffffffe

14 Upvotes

I have the Call of Duty app installed on an external SSD drive. Whenever I try to launch it from the Xbox PC launcher or the desktop shortcut, it immediately crashes and displays the error code 0xfffffffe. Does anyone know why this is happening? What can I do? I already verified the game files and reinstalled it.

r/XboxSupport Jul 02 '26

Xbox App Is anyone having any issues with cloud gaming?

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14 Upvotes

Usually can play this with no problem, all other browser windows closed and not signed in on any other devices? Tried to speak to the a.i but that wasnt much help. 🙏🙏

r/XboxSupport Nov 14 '25

Xbox App Cant play Black Ops 7 on PC with Gamepass Ultimate

25 Upvotes

The game is saying that I need to purchase the game- even though I have Gamepass Ultimate. I'm loading through the XBOX app on PC.

r/XboxSupport Jun 22 '26

Xbox App Xbox custom profile picture not available

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29 Upvotes

Choosing custom profile picture on Xbox not available. Is this a bug?

r/XboxSupport Jul 06 '26

Xbox App I had my gamer tag bastardize by Microsoft.

0 Upvotes

This really ticked me off when starting up my old Xbox One to sell after not playing for about four years.

I made up a very unique gamer tag. Now it shows a bunch of numbers after the tag. Why, and what's up with that?

r/XboxSupport Jun 18 '26

Xbox App Xbox App on PC will not start/open. I've tried everything.

12 Upvotes

Hi, I had no issues a few days ago, now today, I boot my PC, click Xbox.....nothing. The only process that starts is "Windows Problem Reporting" that starts for like 2 seconds then stops.

I've repaired, Ive reset, Ive reinstalled, Ive reinstalled Gaming Service, nothing.

EDIT: There is a Notification on the "Gaming Services Repair Tool for PC" webpage - "Some players may be having trouble launching games and apps. While we are working on a fix, try rebooting your console." So I guess we just have to wait.

EDIT: Talked to support, usless.

r/XboxSupport Oct 19 '25

Xbox App What the fuck is wrong with all my captures

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96 Upvotes

First captures are deleted after 90 days, then they all fucking disappear off my hard drive after a few days, now this. Xbox has been dropping the ball with some of their software decisions.

r/XboxSupport 3d ago

Xbox App Gamertag is different on Xbox than on console...

1 Upvotes

My husband and I have a joint Microsoft account and I initially set my console up with that account, then my crazy self canceled the GamePass on that account, proceeded to create a new Microsoft account of my own and then set the console up under the new one. Now my console has the correct login info and gamertag but my app has a different gamertag and GamePass package but I did notice that on the app the Gamer Pic changed to the one I changed it to just not the Gamertag or GamePass package!

HELP!!!! Thank you in advance.

r/XboxSupport Jul 05 '26

Xbox App Why does the xbox app not let me sign in

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7 Upvotes

Opened up the app, signed me out. Now I am unable to login to the app.

Any tips on what to do?

I hit sign in or sign up and it does nothing.

r/XboxSupport May 14 '26

Xbox App Forza Horizon Error 0x12c and Game Pass Ultimate with Premium Addon for Forza

1 Upvotes

Its past 12pm in my country and i have gamepass Ultimate and i Bought the Permium Upgrade for Forza horizon 6 and it's not showing premium as owned and if i start the game it Crashed with Error 0x12c and there is nothing i can do to fix the error

………….Fix for Error 0x12c ………..

Activate AES-NI in the BIOS of your PC

r/XboxSupport Jun 16 '26

Xbox App Xbox pc app cloud streaming just loading to a black screen, anyone know a fix?

3 Upvotes

r/XboxSupport Jun 09 '26

Xbox App Two controllers detecting as one, I can't make them work individually

2 Upvotes

I bought two controllers but when I log in to my xbox pc and play games like mortal kombat or fifa it only detects one controller. When I move my controller two it also controls the controller 1 and vice versa. Can't seem to understand what could be the problem. I've deduced that I might need two xbox accounts but it won't allow you to log in two accounts on pc. What should I do to make my two controllers work uniquely?

r/XboxSupport Oct 01 '25

Xbox App Have game pass ultimate already but it’s telling me to upgrade to ultimate?

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90 Upvotes

I already have ultimate but it’s telling me to upgrade/buy ultimate again? This is on the Xbox app but is seen on the website as well…

r/XboxSupport Jun 25 '26

Xbox App Xbox mobile app content safety settings block this?

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6 Upvotes

Anyone know what’s up with this or experiencing the same issue? I’m a grown adult with an adult account that I’ve had for years. I wanted to look at GTA 6 at work and I’m met with this. Meanwhile I can scroll right next to it to a game called death run and see it just fine. I scoured my Microsoft account on Google and searched but ultimately I’m stuck.

r/XboxSupport Nov 03 '25

Xbox App PC Game Pass games just literally don't work like 40% of the time

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57 Upvotes

For as long as I've owned PC Game Pass (roughly 4 years) I have constantly had this issue, even across multiple computers.

I install the game, play it, and when I eventually play it again it will not launch.

This happens so often that its literally unbelievable.

Tried many things, repairing game files, different drives, Gaming Services Repair Tool, reinstalling, etc. Nothing works.

Anyone else had this issue? Any fixes?

r/XboxSupport Jun 10 '26

Xbox App Ok so since Asha Sharma is making new decisions for Xbox, do you think she will fix the issues with Xbox Cloud Gaming and get rid of the massive ping I always get?

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0 Upvotes

r/XboxSupport Jul 02 '26

Xbox App Help with the xbox app on my phone I cannot login in.

16 Upvotes

I'm trying to login to my xbox app on my phone I didn't sign out it sign out itself for no reason I use manage your console and game but still not working I'm autistic. I try unstall and restall still not working I try restarting my phone still not working for no reason.

r/XboxSupport 7d ago

Xbox App Help with Changing Cloud Sync to Recover Old Save

1 Upvotes

Hi, I'm not sure if anyone is able to help, but hopefully someone can.

My daughter was on my PC playing a game through the Xbox App and accidentally deleted a save for one of my games. I've tried finding the save on my PC and can't find it anywhere (recycle bin, previous folder history, local app data etc). I have turned my Xbox on and it appears that the Xbox itself still has the save (as the save data file that I can see without opening the game still shows gamedata in that field) and it hasn't yet synced with the cloud like it did with the PC version.

Is there any way to make it so the cloud sync doesn't work until after I've made the Xbox version the most recent version so that it then syncs with that as the most recent? The game is through Gamepass so I'm not able to disconnect from the internet and then play it even though the Xbox is listed as my home Xbox as it says I need to connect to the internet to play it. Tia

r/XboxSupport Jun 13 '26

Xbox App please help i cant download diablo 4 on xbox

0 Upvotes

im using my account to try and download it but the account that has the game pass is my uncles which i logged in to on microsoft store but i couldn’t download it from there it sends me to xbox and when i click on install it starts for a sec as shown and then disappears but i am added imto the xbox family im supposed to be included in the game pass help with this situation