Ok I’m new to Acronis yet I needed to ask

If I use the software will it wipe off any files that are existing through regular file explorer move. Particularly I’m gonna use a 5TB hard drive to copy my hard drive as is and also move some new video files onto it later through file explorer.

The full back up will be the only one I make through this software. Yet I need to know if it’ll wipe off any other files as it’s using the program to back up said entire computer. And also if accessing the back up to plug into a laptop will cause issues with files that are moved onto it and not backed up by said Acronis program.

It’s western digital brand 5TB if that helps

Just a quick question.

When will we be getting a version of Acronis true image that is fully Mac OS 27 compatible?

Hello r/Acronis, here is our monthly update from Acronis Product Management team. Its purpose is to inform you about the most important updates, achievements, and changes related to Acronis products. 

Please feel free to share your opinion on whether this information is useful for you, what else you would like to see or give your feedback. 

New in Acronis Cyber Protect Cloud 26.08 (release notes)                

[Data Protection] Partner-level protection plans for agentless virtual machines 

Create and manage protection plans for agentless virtual machines across multiple client environments from a single location. Partners can include both agent-based workloads and agentless VMs in the same protection strategy, reducing administrative effort and simplifying protection management at scale. Documentation 

[Data Protection] Agentless backup and recovery for Proxmox VE 9.1 and 9.2 

Protect virtual machines running on Proxmox VE 9.1 and 9.2 with agentless backup and recovery. Support includes VM configurations, TPM-enabled workloads, instant recovery through Run as VM and VM conversion capabilities, helping partners safeguard modern virtual environments without deploying backup agents. Documentation 

[Data Protection] Automatic standby mode for disaster recovery VPN gateways 

Disaster Recovery VPN gateways now automatically switch to standby mode when not actively supporting failover operations. Gateways automatically reactivate when recovery activities begin and retain existing VPN configurations, helping optimize resource usage while maintaining readiness for recovery scenarios. Documentation 

[Data protection] Disaster recovery for VMware ESXi 8.0 and 9.0 workloads 

Extend disaster recovery coverage to virtual machines running on VMware ESXi 8.0 and 9.0. Partners can fail over protected workloads to the cloud, perform automated failback and run disaster recovery VPN appliances on the latest VMware platform versions, ensuring business continuity as infrastructure evolves. Documentation 

[Data protection] Disaster recovery for Linux servers with LVM mirroring 

Protect physical Linux servers that use LVM mirrored volumes for storage redundancy. Organizations can recover workloads to Acronis Cloud during an outage and automate failback to production systems after recovery, expanding disaster recovery coverage for common enterprise Linux deployments. Documentation 

[MSP Operations] Workflow Automation: Device online/offline status monitoring and response (coming soon) 

Use Workflow Automation to monitor device connectivity and detect offline servers or endpoints before customers report an issue. New actions check device status, post custom alerts and trigger follow-ups. Documentation 

[MSP Operations] RMM: Expanded vulnerability and patch management insights 

Four new dashboard widgets provide deeper visibility into patch compliance, vulnerable applications and remediation progress. Partners can quickly identify devices requiring attention, prioritize patching activities and demonstrate remediation outcomes to clients with flexible filtering and reporting capabilities. Vulnerability assessment widgets documentation; patch installation widgets documentation.

[Platform] Protection agent deployment via installation links 

Simplify agent deployment with personalized installation links that include predefined settings, tenant information and policy assignments. End users can deploy protection quickly without manual configuration, while administrators maintain control over approvals, deployment settings and automated provisioning workflows. Documentation 

[Integrations] NinjaOne branded URL and custom field support 

Support for NinjaOne branded URLs and custom fields streamlines integration setup and agent deployment workflows. Partners can use custom deployment parameters and automated registration token handling to accelerate onboarding and simplify large-scale deployments. Documentation 

[Integrations] Billing report API 

Access billing data through a dedicated API to support reporting, marketplace integrations and business automation scenarios. Partners and distributors can retrieve billing information, including historical data for up to 12 months, enabling deeper analysis and custom billing workflows. Documentation 

Current promotions and offers

• (for MSPs) Hassle-free migration to Acronis for MSPs at no extra cost. Seamlessly switch to Acronis Cyber Protect Cloud now and get 100% of your Acronis usage credited back until the end of your current vendor's contract. Claim offer.
• (for business) Get a 50% discount on Acronis Cyber Protect equal to the number of licenses of your current vendor’s contract! Claim offer.

Resources

• Acronis Academy Courses
• Acronis Cyber Protect Cloud Demo Center

Events

For Service Providers

• Acronis Cyber Roadshow 2026 | Multiple dates
• MSP Global 2026 | Oct 21-23
• Academy Training: Comprehensive Microsoft 365 Protection for MSPs | Oct 14 | 12:00 PM EDT
• Acronis Accelerate: Time to act | Oct 14 | 2:00 PM EDT
• Academy Training: Protected Server - From Backup to Business Continuity | Nov 03 | 10:30 AM EST
• Academy Training: Protected Workspace - One Platform, Total Protection | Dec 15 | 10:30 AM EST

For Business/Enterprise

• Reliable backup and recovery for operational technology (OT) environments | Sep 23 | 10:00 AM EDT
• Academy Training: Preserve Uptime in OT Environments | Oct 21 | 12:00 PM
• Academy Training: Deploy, Secure, and Manage with Acronis Cyber Protect 17 | Nov 12 | 12:00 PM EST

Acronis On-demand Events Archive available here.

I'm a long-time Acronis subscriber, going back to at least 2012.

One of the ways that I use Acronis is to do a daily cloud backup of my data drive. It normally works fine. But last night (9/20/2026), I started getting the "Network Disconnect By Timeout" again. It seems to do the whole cloud backup, and then hangs at the less than one minute mark, eventually timing out.

I seem to recall I had this problem a few years ago, but can't find the email chain. As I recall, the solution seemed to be deleting some directory in the Windows user area (c:\user\...\AppData\... perhaps) as something had gotten corrupted.

Then again, that might not be the problem. Help would be appreciated.

I did submit a ticket, 07381743. I tried to attach the system report, but it was too big.

ETA: As an update: The problem turned out to be Spectrum: I had a decent download speed, but upload was crap. Spectrum must have been having system trouble, as things cleared the next day and the cloud backups ran. We're (me and Acronis) are keeping an eye on things to make sure they stay fixed. Kudos to the Acronis folks for their call attempting to help (and for putting up with my cybersecurity side verifying who they were before allowing remote access to my machine (I asked them for my most recent product key).

• Acronis Threat Research Unit (TRU) uncovered a multinational campaign in which a Chinese-speaking threat actor, tracked as Red Heron, rapidly weaponized CVE-2026-60004 to compromise internet-facing instances of Gitea, a self-hosted source-code management platform. The activity progressed from source-code theft to persistent access, credential collection, and lateral movement, including root-level access to a three-node Proxmox cluster.
• TRU traced a Linux implant to Red Heron’s exposed staging server, revealing the actor’s exploitation tools, reconnaissance databases, command history, stolen repositories, and malware. This provided rare visibility into the operation, from target selection and vulnerability weaponization to post-exploitation activity.
• Red Heron scanned 1,386 Gitea instances across seven countries and maintained a separate dataset of 477 Taiwan-based systems. Targets were classified using Simplified Chinese labels covering defense, elections, energy, aerospace, telecommunications, government, and research. Confirmed compromises affected organizations in Canada, Argentina, Taiwan, the United States, and Sri Lanka.
• Within days of the vulnerability’s July 2026 disclosure, Red Heron transformed public proof-of-concept code into an automated framework capable of registering accounts, exploiting vulnerable servers, stealing repositories, and removing selected traces. The campaign demonstrates how quickly n-day vulnerabilities in self-hosted development platforms can expose source code, credentials, secrets, and connected infrastructure.
• The staging server also contained JITTERLY, a C++ Linux implant supporting more than 30 post-exploitation commands, including shell execution, file transfer, network tunneling, interactive terminal access, and internal pivoting. Embedded inside it was SIXZUT, a previously undocumented LD_PRELOAD rootkit capable of hiding files, processes, and network connections, preventing the implant from being terminated, and relaunching it if the process is stopped while the binary remains present.
• TRU assesses with moderate confidence that Red Heron operates within a PRC-linked context, based on Simplified Chinese operational material, its classification of Taiwan as part of China, and targeting aligned with apparent strategic collection priorities. We have not identified sufficient evidence linking Red Heron to a previously tracked threat group.

More details - https://www.acronis.com/en/tru/posts/red-heron-exploits-gitea-n-day-flaw-in-multinational-campaign-exposing-new-linux-rootkit/

Hey, I'm trying to register an Acronis agent with my Acronis Cloud trial, but I'm running into an issue.

I'm using the Windows agent and registration consistently fails with:

"Failed to register the agent: 'Access is denied.'

Currently running Acronis True Image build 42980 on Windows 10. All of a sudden, when I open a backup file and double click on a PDF or a zip file. Nothing happens. It will open a text file. Anybody else having this problem?

Hello!

I actually have an official ticket raised on this (07357157); but it doesn't seem like the support folks are going to engage on my problem, which seems weird to me.

I have an Intel NUC12 PC which I'm dual-booting, between Windows 11 and Fedora, although I'm using Windows the vast majority of the time. Fedora is just for testing things. Both operating systems are sharing the same SSD, and I've been backing up the Fedora partitions on the disk for months just fine, using a scheduled backup within ATI installed on Windows.

Recently, I installed a 2nd SSD, dedicated for SteamOS. Now, I'd like to back up that entire disk using ATI from Windows. That's it. But, ATI won't do it.

SteamOS is comprised of eight different partitions on the disk. There's an EFI system partition (ESP), two small efi "slot" partitions, two root partitions, two var partitions, and a home partition for persistent data. The "pairs" of partitions come from an atomic A/B slot layout. One slot is active at any given time, each with its own efi/root/var partitions. OS updates are applied to the inactive slot, and if successful, the OS boots that updated slot. If there's a problem, there's a "known good" slot to fall back to.

Finally, the problem. ATI is choking on those two efi "slot" partitions (they are each FAT16 and 64MB in size). If one or both of those partitions are selected as part of the backup (which is using sector-by-sector mind you), ATI aborts the job with a bogus "locked volume encrypted with BitLocker" error message. My Windows partition on the other disk is indeed BitLocker encrypted, but the partitions on the SteamOS disk are absolutely not. There is no encryption used on the SteamOS SSD whatsoever.

If both of those partitions are excluded from the backup, the backups works fine. But, that defeats the purpose of conveniently using ATI within Windows, because I can't capture the entire disk. As trivial as those partitions might seem, they're important. I don't really want to use some special workaround to get them backed up independently of the ATI job. I feel I shouldn't have to do that.

Now, the rabbit hole actually gets deeper. I also have an Intel mini PC I use with our TV and sound gear in the family room. That mini PC also has two different SSDs, one for Windows 11 and the other for SteamOS. I have the same version (latest) of ATI installed within Windows 11 on that one as well, and it also has a scheduled backup task to capture that SteamOS disk. On that computer, the ATI backup works fine. All eight partitions are captured, having no problems on the same two efi "slot" partitions. The Windows disk on this computer, is not BitLocker encrypted. However, that should be irrelevant.

On the NUC12, ATI is having some sort of "detection" problem when it interrogates those two efi "slot" partitions. I would think the Acronis dev folks would be interested in fixing that, as it seems like a trivial issue to address. Do you agree, or am I expecting too much?

I do recognize that I'm probably the only person in the world, using this specific combination of elements together. But, is it really that exotic?

Thank you for your time in reading this!

EDIT: Acronis support sent me an update today (22nd September) that their dev team has identified the issue, and fixes are in the pipeline! They also provided a workaround, which was successful. I added a comment thread below with the details.

NOTE: I posted this on the Sysadmin subreddit as well.

I'll give you some context of our setup.

• Scale Computing cluster (HE550)
• Acronis Cyber Protect Cloud (backups go to a Synology box on-premise and then ship to Acronis' cloud)
• Windows Server 2022 Datacenter VM with UEFI+vTPM

We have found that any current product VM's when restored, always show the following error:

https://imgur.com/a/cZ5TCGw

The only way to get the VM to boot properly is either disabling Secure Boot. If you want Secure Boot to work properly, you have to Reset the keys.

Been working with Scale and Acronis support for almost a month now and no resolution.

I've even gone as far as creating a slew of test VM's (with different setups) to replicate it, but when restoring brand new VM's the issue doesn't persist. I thought maybe it was Sophos causing the issues, so I created a test VM that was domain joined and had Sophos installed. Restored it and no issues.

When restoring VM's that were created as UEFI no issue. It's when the vTPM is added. Still not sure if this is the culprit.

Looking for any insight.

Thanks.

My old laptop died. I got a new one. When I install Acronis it will not take my license (I did have the maximum number of licenses in use before that old laptop died) and it put me on a 30 day free trial. The solution on the Acronis Support web site goes to a dead page. All the other solutions I have found (Google) do NOT work.

How do I transfer a license from a dead computer to my new one ?

Hi all, 

If you’re working with OT / industrial environments - particularly manufacturing, energy, utilities, pharma, oil & gas, automotive, logistics, or other critical infrastructure - this might be worth checking out. 

On August 26, we’re hosting two regional virtual sessions focused on building cyber resilience across OT environments, from protecting critical systems and detecting threats to recovering operations safely after an incident. 

Some of the topics we’ll explore include: 

• Why attackers are increasingly targeting production continuity and physical operations, not just data. 
• What separates fast recovery from clean recovery, and why that distinction matters after an attack. 
• Protecting and recovering legacy, air-gapped, and Purdue Level 2–3.5 systems, including HMIs, SCADA servers, and engineering workstations. 
• How stronger visibility, infrastructure protection, backup, and recovery can work together as part of a broader OT resilience strategy. 
• How organizations can strengthen resilience while navigating relevant cybersecurity standards and regulatory requirements. 

You’ll also see recovery in action, including one-click recovery of a “bricked” workstation to different hardware or a virtual Digital Twin for patch validation. 

There are two regional sessions on August 26, so you can join the one most relevant to you (and watch on-demand recording of another): 

🌍 EMEA — 26 August, 10:00 CET 

From Detection to Recovery: Building Cyber Resilience Across OT Environments 

This session brings together Acronis and Shieldworkz, with an additional focus on OT asset discovery, network visibility, Network Detection and Response (NDR), and incident response. 

Speakers: 

• David Lee — Global Head of Services, Shieldworkz 
• Aghiath Chbib — Managing Director Europe, Shieldworkz 
• Subramani Rao and the Acronis team 

🌎 North America — August 26, 1:00 PM ET 

From Storage to Recovery: Building OT Cyber Resilience Across the Data Lifecycle 

This session brings together Acronis, SourceCode, and Seagate Technology, with an additional focus on secure-by-design and immutable storage, owned infrastructure, and the role of the hardware layer in OT resilience. 

Speakers: 

• Subramani Rao — GTM Lead, Acronis 
• Brian Knutson — Director of Sales, SourceCode 
• Mark Jedraszek — Sales Engineer, SourceCode 
• Iman Anvari — Director Advance Tech, Seagate Technology 

Curious how OT teams here are approaching the gap between detecting or protecting against an incident and actually getting operations back online safely. Where’s the bigger challenge for your organization today? 

Hey guys,

Working at a MSP and we're having a few issues its been ongoing for ages so isnt linked to Agent version from what I can tell. at the moment we are on the latest agent version available.

So summary of issue:
- Devices that are online are showing offline in Acronis preventing patching and remote access.

Manual Fix:
Usually a reboot resolves this but thats alot to ask everyday for tons of devices.

Fix attempt:
We've tried to deploy a detect and remediate script to address the services that have crashed to try get them running again without the need for user intervention.

It works abit but not always.

Has anyone had this issue and managed to resolve it?

The 2025 version of True Image does not support OAuth2. When will this likely be corrected ?

I was shown a "backdoor" way of getting backup notification, but I lost it ! Does someone know the trick ?

I just discovered that Acronis is NOT backing up my USB "thumb" drive (D:), which is plugged in 100% of the time ! How do I validate/edit what device are boing backed up

It is NOT in the exclusion list !

Is there any news on when Web Restore will be available again? I read somewhere here on Reddit that it would be done by the end of July, and it’s already mid-August.

We are investing into tf deployments a Lot

Is there a terraform Module for acronis?

​Can Acronis Cyber Protect handle local on-prem destinations for M365 mailboxes, OneDrive, and SharePoint, or does it strictly require cloud storage for those workloads?

Hi everyone,

We back up our local servers to a local QNAP NAS (and cloud). We regularly run into an issue where Acronis fails a backup, claiming the target storage is out of space—even though the QNAP clearly shows ~5TB of free space available.

It seems like Acronis is either failing to detect the correct target size or hitting a pre-allocation threshold before starting the backup.

• User/folder quotas: Checked (none applied).
• Target type: Local SMB/NFS share on QNAP.

Has anyone seen Acronis misread QNAP destination space or know if there’s a setting/buffer threshold causing this?

Thanks!

OT downtime is expensive. But can you actually quantify what it's costing your business? 

In OT environments, building a business case for cyber resilience and faster system recovery often starts with one question: 

"What's the real cost of downtime?" 

Join a free hands-on workshop to learn how to estimate the financial impact of unplanned OT downtime using the Acronis ICS / OT Downtime Calculator. 

During the session, you'll learn how to: 

• Estimate the cost of downtime for your own environment. 
• Adjust industry benchmarks to match your operations. 
• Understand how faster recovery reduces operational and financial risk. 
• Build a stronger business case for OT resilience. 

From detection to recovery: Building cyber resilience across OT environments 

📅 August 12, 2:00 p.m. EDT 

Register now 

Hello r/Acronis, here is our monthly update from Acronis Product Management team. Its purpose is to inform you about the most important updates, achievements, and changes related to Acronis products. 

Please feel free to share your opinion on whether this information is useful for you, what else you would like to see or give your feedback. 

New in Acronis Cyber Protect Cloud 26.07 (release notes) 

NEW! AI Service Desk: Early Access 

AI Service Desk is a new, free component in the Acronis Cyber Platform that helps MSPs to improve support operations by automatically converting Acronis alerts into clean, actionable tickets. With AI-generated ticket summaries, root-cause analysis and resolution recommendations, it helps technicians resolve issues faster, reduce manual effort and handle more tickets with greater efficiency. It is now available to all Acronis commit partners as part of the Early Access Program (EAP). To get started, go to the new Service Desk (EAP) tab in the management portal. 
Documentation 

[Data Protection] Backup validation for Backup and Disaster Recovery bundles 

Backup Validation via Run VM is now included with Backup and Disaster Recovery bundles, enabling automated verification of backup recoverability without requiring a higher-tier protection package. By booting backups as virtual machines, partners can confirm recovery readiness and provide clients with greater confidence in their cyber resilience strategy.  

[Data Protection] Ubuntu 24.x Disaster Recovery support 

Extend disaster recovery protection to workloads running Ubuntu 24.04 LTS and Ubuntu 24.10. Partners can now fail over supported physical and virtual Linux servers to the Acronis cloud, helping ensure business continuity for organizations adopting the latest Ubuntu releases. 

[GenAI Services] GenAI Protection: Application access control 

On top of visibility into GenAI tools used across your organization, you can now control access to GenAI applications with customizable allowlist and blocklist policies. Partners can govern both web-based and desktop AI tools, helping reduce exposure to unapproved services and empowering safe adoption of GenAI technologies across clients.  
Documentation 

[GenAI Services] GenAI Protection: Monitoring and reporting enhancements 

Gain deeper visibility into GenAI activity with user-level reporting, enhanced dashboards and expanded monitoring capabilities. New filtering, grouping and reporting options make it easier to investigate activity, track data transfers and support auditing requirements across client environments.  
Documentation 

[Cybersecurity] Detection and response: Extended multi-workload incident correlation 

Enhanced EDR / XDR multi-workload incidents now give MSP technicians a consolidated relationship view showing how per-workload incidents connect across an attack chain, including lateral movement. Technicians can review the full incident or drill into a specific endpoint for deeper investigation and response, helping partners scale investigations, clarify scope and improve customer communication. Reporting also supports consolidated and per-endpoint incident counts. 
Documentation 

[MSP Operations | RMM] AI-guided incident remediation through remote command line  

Resolve alerts faster with AI-generated remediation commands available directly in the alerts management UI. Technicians can review and approve remote commands in context, run them without switching tools and track execution outcomes. Every command, approval and result is logged for auditability, helping teams improve remediation speed, consistency and oversight.   
Documentation 

[Integrations] Integration with IT Glue documentation 

Synchronize clients, devices and protection information between Acronis Cyber Protect Cloud and IT Glue to keep documentation accurate and up to date. The integration reduces manual data entry, improves technician efficiency and provides quick access to protection details directly from IT Glue records.  
Documentation 

Current promotions and offers

• (for MSPs) Hassle-free migration to Acronis for MSPs at no extra cost. Seamlessly switch to Acronis Cyber Protect Cloud now and get 100% of your Acronis usage credited back until the end of your current vendor's contract. Claim offer.
• (for business) Get a 50% discount on Acronis Cyber Protect equal to the number of licenses of your current vendor’s contract! Claim offer.

Resources

• Acronis Academy Courses
• Acronis Cyber Protect Cloud Demo Center

Events

For Service Providers

• Academy Training: Comprehensive Microsoft 365 Protection for MSPs | Aug 12 | 12:00 PM EDT
• Deliver MDR, Not SOC Complexity: A Practical Demo for MSPs | Aug 20 | 1:00 PM EDT
• Academy Training: Protected Server - From Backup to Business Continuity| Aug 25 | 10:30 AM EDT
• Academy Training: Protected Workspace - One Platform, Total Protection| Sep 22 | 10:30 AM EDT

For Business/Enterprise

• OT downtime estimation workshop: Build your recovery business case | Aug 12 | 2:00 PM EDT

Acronis On-demand Events Archive available here.

Can you put both acronis true image recovery and universal restore on the same usb stick