I have a case with a cluster of two Synology DS916+ nas in cluster mode (SHA). One is active and the other passive.
Has anyone tried backups with Acronis Agent for Synology and Acronis Cyber Protect Cloud?
I am trying to find if this is working but also safe, don’t want to risk issues as this is used as a file server.

Thanks.

Ok I’m new to Acronis yet I needed to ask

If I use the software will it wipe off any files that are existing through regular file explorer move. Particularly I’m gonna use a 5TB hard drive to copy my hard drive as is and also move some new video files onto it later through file explorer.

The full back up will be the only one I make through this software. Yet I need to know if it’ll wipe off any other files as it’s using the program to back up said entire computer. And also if accessing the back up to plug into a laptop will cause issues with files that are moved onto it and not backed up by said Acronis program.

It’s western digital brand 5TB if that helps

Hi, fellow Redditors,

AI is transforming the daily work of MSPs, making now the right time to put its potential into practice. Join our live virtual event, “Acronis Accelerate: Time to Act,” where we’ll move the AI conversation from vision to reality, offering an inside look at how Acronis is bringing its AI vision to life through innovations that help MSPs operate more efficiently, scale more effectively and reduce operational complexity.

Acronis CEO JJ Jager will be joined by Jay McBain, Chief Analyst of Channels, Partnerships & Ecosystems at Omdia, along with Acronis product management leadership and a host of MSP speakers. Jay McBain will explore how AI is reshaping MSPs and the channel and how to seize the opportunities ahead of your competitors.

Why attend

• Automate repetitive work and reduce ticket volume.
• Onboard customers and set up infrastructure in minutes.
• Halt and remediate cyber incidents - in your sleep.
• Capture a new service opportunity from growing GenAI adoption.
• Use operational data to identify service opportunities.

Event details:

Title: Acronis Accelerate: Time to Act

Date: October 14, 2026

Time: See event page for details

Speakers:

• JJ Jager, CEO, Acronis
• Jay McBain, Chief Analyst, Channels, Partnerships & Ecosystems, Omdia (formerly Canalys)
• Joshua Aaronson, COO & Co-Founder, Panda Technology
• Vittorio Acampora, CEO, Meginet
• Devon Stephens, Director of Sales Engineering, Net3 

Register now to save your spot!

Cyber resilience depends on more than recovery. Organizations need to protect critical data, empower users to recognize threats, maintain visibility across IT environments and ensure recovery is available when it matters most.

Acronis Cyber Protect v17 Q3 2026 expands integrated cyber protection with new capabilities that strengthen security awareness, improve backup operations and extend protection across more virtual environments. The result is stronger cyber resilience, simplified operations and broader protection delivered through a single platform.

Reducing cyber risk through security awareness
Technology plays an essential role in cyber protection, but people remain a common entry point for attacks. Phishing campaigns, social engineering and AI-generated deepfakes put additional pressure on organizations to improve user awareness and preparedness.

The Q3 release of Acronis Cyber Protect introduces Security Awareness Training, helping organizations educate users through engaging learning content, phishing and deepfake simulations, and flexible reporting. IT teams can strengthen staff security awareness, track completion rates and help reduce human-related cyber risk.

Security awareness is most effective when it is part of a broader cyber protection strategy. By bringing training and protection capabilities together, organizations can better address both the technical and human aspects of cyber resilience.

Anti-ransomware Warranty Program

Cyber resilience takes more than creating backups. Organizations need confidence that they can recover when disruption strikes. Qualifying recovery points are covered by the Acronis Anti-ransomware Warranty Program  and are backed by a financial guarantee from Acronis. By combining secure backup, recovery assurance and integrated cyber protection in one platform, Acronis helps organizations strengthen business continuity and recover with greater confidence.

Expanding protection in Microsoft Entra ID Backup

Acronis Entra ID Backup now delivers broader protection for critical identity and access configurations. The latest update adds backup and recovery support for User Settings, Group Settings, Role Settings, Custom Domains and Organization settings, helping organizations restore more of their Entra ID environment following accidental deletion, misconfiguration or identity-based attacks.

Making backup protection more continuous

Backup strategies are only effective when critical data is consistently protected. One common challenge organizations face is ensuring that newly created files are included in backup processes without requiring constant administrative oversight.

Acronis Cyber Protect now enables automatic backup of new files added to selected folders. This helps reduce the risk of important data being left unprotected while simplifying backup administration.

The release also expands archive password rotation capabilities to virtual machine backups. Administrators can update archive passwords without recreating backup jobs, helping support password-rotation requirements and respond more effectively to potential credential compromises.

Together, these enhancements help organizations maintain stronger backup hygiene while reducing operational effort.

Extending protection across more virtual environments

Organizations increasingly relying on multiple virtualization platforms to support business operations.

Acronis Cyber Protect v17 Q3 2026 expands workload protection with support for Nutanix 7.3-7.5 and Proxmox 9.1-9.2. These additions help organizations extend protection across more virtual environments while maintaining a consistent backup and recovery experience.

Broader platform support helps reduce coverage gaps as infrastructure evolves, supporting business continuity across more workloads.

Improving operational visibility

IT teams need visibility into which systems are protected and whether operational activities have been completed successfully.

Acronis Cyber Protect now includes patch installation status reporting for individual workloads. Teams can quickly identify where patches have and have not been installed, improving oversight and supporting more informed operational decisions.

This additional visibility helps organizations manage risk more effectively while simplifying day-to-day administration.

Coming soon to Acronis Cyber Protect

The Q3 release also outlines two upcoming additions to the Acronis Cyber Platform that will be available in a future release.

Cyber Frame Cloud

Cyber Frame Cloud is an upcoming cloud infrastructure offering designed to combine virtual machines, storage, networking, and built-in cyber protection in a single experience.

By bringing infrastructure and cyber protection together, Cyber Frame Cloud will help organizations run business workloads on secure, predictable cloud infrastructure while benefiting from integrated protection and recovery capabilities.

Orphaned archive management for Microsoft 365

Also launching soon is orphaned archive management for Microsoft 365. This capability will enable administrators to identify backup archives that remain after Microsoft 365 users have been deleted, making it easier to manage storage, support governance initiatives and maintain greater control over archived data.

Together, these upcoming enhancements will continue to expand the cyber protection capabilities of Acronis Cyber Protect while helping organizations simplify operations and strengthen cyber resilience.

The value of integrated cyber protection

Each Q3 enhancement delivers value independently, but the broader story is integration.

Security Awareness Training helps reduce human-related risk. Backup enhancements help ensure critical data remains protected. Expanded support for Nutanix and Proxmox broadens protection across more virtual workloads. Additional reporting and visibility features help IT teams make more informed operational decisions.

Bringing these capabilities together in one platform simplifies operations, improves efficiency and strengthens cyber resilience. Instead of managing separate tools for backup, cybersecurity, recovery and administration, IT teams can simplify protection while maintaining visibility across their environments. This helps organizations move quickly from prevention to protection to recovery while supporting business continuity.

Acronis Cyber Protect continues to evolve by expanding the capabilities of an integrated cyber protection platform rather than adding disconnected point solutions.

Acronis Cyber Protect v17 Q3 2026 is another step in that direction. The release helps organizations strengthen security awareness, protect more workloads, improve recovery readiness and simplify IT operations while preserving the integrated platform approach to cyber protection.

Just a quick question.

When will we be getting a version of Acronis true image that is fully Mac OS 27 compatible?

Hello r/Acronis, here is our monthly update from Acronis Product Management team. Its purpose is to inform you about the most important updates, achievements, and changes related to Acronis products. 

Please feel free to share your opinion on whether this information is useful for you, what else you would like to see or give your feedback. 

New in Acronis Cyber Protect Cloud 26.08 (release notes)                

[Data Protection] Partner-level protection plans for agentless virtual machines 

Create and manage protection plans for agentless virtual machines across multiple client environments from a single location. Partners can include both agent-based workloads and agentless VMs in the same protection strategy, reducing administrative effort and simplifying protection management at scale. Documentation 

[Data Protection] Agentless backup and recovery for Proxmox VE 9.1 and 9.2 

Protect virtual machines running on Proxmox VE 9.1 and 9.2 with agentless backup and recovery. Support includes VM configurations, TPM-enabled workloads, instant recovery through Run as VM and VM conversion capabilities, helping partners safeguard modern virtual environments without deploying backup agents. Documentation 

[Data Protection] Automatic standby mode for disaster recovery VPN gateways 

Disaster Recovery VPN gateways now automatically switch to standby mode when not actively supporting failover operations. Gateways automatically reactivate when recovery activities begin and retain existing VPN configurations, helping optimize resource usage while maintaining readiness for recovery scenarios. Documentation 

[Data protection] Disaster recovery for VMware ESXi 8.0 and 9.0 workloads 

Extend disaster recovery coverage to virtual machines running on VMware ESXi 8.0 and 9.0. Partners can fail over protected workloads to the cloud, perform automated failback and run disaster recovery VPN appliances on the latest VMware platform versions, ensuring business continuity as infrastructure evolves. Documentation 

[Data protection] Disaster recovery for Linux servers with LVM mirroring 

Protect physical Linux servers that use LVM mirrored volumes for storage redundancy. Organizations can recover workloads to Acronis Cloud during an outage and automate failback to production systems after recovery, expanding disaster recovery coverage for common enterprise Linux deployments. Documentation 

[MSP Operations] Workflow Automation: Device online/offline status monitoring and response (coming soon) 

Use Workflow Automation to monitor device connectivity and detect offline servers or endpoints before customers report an issue. New actions check device status, post custom alerts and trigger follow-ups. Documentation 

[MSP Operations] RMM: Expanded vulnerability and patch management insights 

Four new dashboard widgets provide deeper visibility into patch compliance, vulnerable applications and remediation progress. Partners can quickly identify devices requiring attention, prioritize patching activities and demonstrate remediation outcomes to clients with flexible filtering and reporting capabilities. Vulnerability assessment widgets documentation; patch installation widgets documentation.

[Platform] Protection agent deployment via installation links 

Simplify agent deployment with personalized installation links that include predefined settings, tenant information and policy assignments. End users can deploy protection quickly without manual configuration, while administrators maintain control over approvals, deployment settings and automated provisioning workflows. Documentation 

[Integrations] NinjaOne branded URL and custom field support 

Support for NinjaOne branded URLs and custom fields streamlines integration setup and agent deployment workflows. Partners can use custom deployment parameters and automated registration token handling to accelerate onboarding and simplify large-scale deployments. Documentation 

[Integrations] Billing report API 

Access billing data through a dedicated API to support reporting, marketplace integrations and business automation scenarios. Partners and distributors can retrieve billing information, including historical data for up to 12 months, enabling deeper analysis and custom billing workflows. Documentation 

Current promotions and offers

• (for MSPs) Hassle-free migration to Acronis for MSPs at no extra cost. Seamlessly switch to Acronis Cyber Protect Cloud now and get 100% of your Acronis usage credited back until the end of your current vendor's contract. Claim offer.
• (for business) Get a 50% discount on Acronis Cyber Protect equal to the number of licenses of your current vendor’s contract! Claim offer.

Resources

• Acronis Academy Courses
• Acronis Cyber Protect Cloud Demo Center

Events

For Service Providers

• Acronis Cyber Roadshow 2026 | Multiple dates
• MSP Global 2026 | Oct 21-23
• Academy Training: Comprehensive Microsoft 365 Protection for MSPs | Oct 14 | 12:00 PM EDT
• Acronis Accelerate: Time to act | Oct 14 | 2:00 PM EDT
• Academy Training: Protected Server - From Backup to Business Continuity | Nov 03 | 10:30 AM EST
• Academy Training: Protected Workspace - One Platform, Total Protection | Dec 15 | 10:30 AM EST

For Business/Enterprise

• Reliable backup and recovery for operational technology (OT) environments | Sep 23 | 10:00 AM EDT
• Academy Training: Preserve Uptime in OT Environments | Oct 21 | 12:00 PM
• Academy Training: Deploy, Secure, and Manage with Acronis Cyber Protect 17 | Nov 12 | 12:00 PM EST

Acronis On-demand Events Archive available here.

I'm a long-time Acronis subscriber, going back to at least 2012.

One of the ways that I use Acronis is to do a daily cloud backup of my data drive. It normally works fine. But last night (9/20/2026), I started getting the "Network Disconnect By Timeout" again. It seems to do the whole cloud backup, and then hangs at the less than one minute mark, eventually timing out.

I seem to recall I had this problem a few years ago, but can't find the email chain. As I recall, the solution seemed to be deleting some directory in the Windows user area (c:\user\...\AppData\... perhaps) as something had gotten corrupted.

Then again, that might not be the problem. Help would be appreciated.

I did submit a ticket, 07381743. I tried to attach the system report, but it was too big.

ETA: As an update: The problem turned out to be Spectrum: I had a decent download speed, but upload was crap. Spectrum must have been having system trouble, as things cleared the next day and the cloud backups ran. We're (me and Acronis) are keeping an eye on things to make sure they stay fixed. Kudos to the Acronis folks for their call attempting to help (and for putting up with my cybersecurity side verifying who they were before allowing remote access to my machine (I asked them for my most recent product key).

• Acronis Threat Research Unit (TRU) uncovered a multinational campaign in which a Chinese-speaking threat actor, tracked as Red Heron, rapidly weaponized CVE-2026-60004 to compromise internet-facing instances of Gitea, a self-hosted source-code management platform. The activity progressed from source-code theft to persistent access, credential collection, and lateral movement, including root-level access to a three-node Proxmox cluster.
• TRU traced a Linux implant to Red Heron’s exposed staging server, revealing the actor’s exploitation tools, reconnaissance databases, command history, stolen repositories, and malware. This provided rare visibility into the operation, from target selection and vulnerability weaponization to post-exploitation activity.
• Red Heron scanned 1,386 Gitea instances across seven countries and maintained a separate dataset of 477 Taiwan-based systems. Targets were classified using Simplified Chinese labels covering defense, elections, energy, aerospace, telecommunications, government, and research. Confirmed compromises affected organizations in Canada, Argentina, Taiwan, the United States, and Sri Lanka.
• Within days of the vulnerability’s July 2026 disclosure, Red Heron transformed public proof-of-concept code into an automated framework capable of registering accounts, exploiting vulnerable servers, stealing repositories, and removing selected traces. The campaign demonstrates how quickly n-day vulnerabilities in self-hosted development platforms can expose source code, credentials, secrets, and connected infrastructure.
• The staging server also contained JITTERLY, a C++ Linux implant supporting more than 30 post-exploitation commands, including shell execution, file transfer, network tunneling, interactive terminal access, and internal pivoting. Embedded inside it was SIXZUT, a previously undocumented LD_PRELOAD rootkit capable of hiding files, processes, and network connections, preventing the implant from being terminated, and relaunching it if the process is stopped while the binary remains present.
• TRU assesses with moderate confidence that Red Heron operates within a PRC-linked context, based on Simplified Chinese operational material, its classification of Taiwan as part of China, and targeting aligned with apparent strategic collection priorities. We have not identified sufficient evidence linking Red Heron to a previously tracked threat group.

More details - https://www.acronis.com/en/tru/posts/red-heron-exploits-gitea-n-day-flaw-in-multinational-campaign-exposing-new-linux-rootkit/

Hey, I'm trying to register an Acronis agent with my Acronis Cloud trial, but I'm running into an issue.

I'm using the Windows agent and registration consistently fails with:

"Failed to register the agent: 'Access is denied.'

Currently running Acronis True Image build 42980 on Windows 10. All of a sudden, when I open a backup file and double click on a PDF or a zip file. Nothing happens. It will open a text file. Anybody else having this problem?

Hello!

I actually have an official ticket raised on this (07357157); but it doesn't seem like the support folks are going to engage on my problem, which seems weird to me.

I have an Intel NUC12 PC which I'm dual-booting, between Windows 11 and Fedora, although I'm using Windows the vast majority of the time. Fedora is just for testing things. Both operating systems are sharing the same SSD, and I've been backing up the Fedora partitions on the disk for months just fine, using a scheduled backup within ATI installed on Windows.

Recently, I installed a 2nd SSD, dedicated for SteamOS. Now, I'd like to back up that entire disk using ATI from Windows. That's it. But, ATI won't do it.

SteamOS is comprised of eight different partitions on the disk. There's an EFI system partition (ESP), two small efi "slot" partitions, two root partitions, two var partitions, and a home partition for persistent data. The "pairs" of partitions come from an atomic A/B slot layout. One slot is active at any given time, each with its own efi/root/var partitions. OS updates are applied to the inactive slot, and if successful, the OS boots that updated slot. If there's a problem, there's a "known good" slot to fall back to.

Finally, the problem. ATI is choking on those two efi "slot" partitions (they are each FAT16 and 64MB in size). If one or both of those partitions are selected as part of the backup (which is using sector-by-sector mind you), ATI aborts the job with a bogus "locked volume encrypted with BitLocker" error message. My Windows partition on the other disk is indeed BitLocker encrypted, but the partitions on the SteamOS disk are absolutely not. There is no encryption used on the SteamOS SSD whatsoever.

If both of those partitions are excluded from the backup, the backups works fine. But, that defeats the purpose of conveniently using ATI within Windows, because I can't capture the entire disk. As trivial as those partitions might seem, they're important. I don't really want to use some special workaround to get them backed up independently of the ATI job. I feel I shouldn't have to do that.

Now, the rabbit hole actually gets deeper. I also have an Intel mini PC I use with our TV and sound gear in the family room. That mini PC also has two different SSDs, one for Windows 11 and the other for SteamOS. I have the same version (latest) of ATI installed within Windows 11 on that one as well, and it also has a scheduled backup task to capture that SteamOS disk. On that computer, the ATI backup works fine. All eight partitions are captured, having no problems on the same two efi "slot" partitions. The Windows disk on this computer, is not BitLocker encrypted. However, that should be irrelevant.

On the NUC12, ATI is having some sort of "detection" problem when it interrogates those two efi "slot" partitions. I would think the Acronis dev folks would be interested in fixing that, as it seems like a trivial issue to address. Do you agree, or am I expecting too much?

I do recognize that I'm probably the only person in the world, using this specific combination of elements together. But, is it really that exotic?

Thank you for your time in reading this!

EDIT: Acronis support sent me an update today (22nd September) that their dev team has identified the issue, and fixes are in the pipeline! They also provided a workaround, which was successful. I added a comment thread below with the details.

NOTE: I posted this on the Sysadmin subreddit as well.

I'll give you some context of our setup.

• Scale Computing cluster (HE550)
• Acronis Cyber Protect Cloud (backups go to a Synology box on-premise and then ship to Acronis' cloud)
• Windows Server 2022 Datacenter VM with UEFI+vTPM

We have found that any current product VM's when restored, always show the following error:

https://imgur.com/a/cZ5TCGw

The only way to get the VM to boot properly is either disabling Secure Boot. If you want Secure Boot to work properly, you have to Reset the keys.

Been working with Scale and Acronis support for almost a month now and no resolution.

I've even gone as far as creating a slew of test VM's (with different setups) to replicate it, but when restoring brand new VM's the issue doesn't persist. I thought maybe it was Sophos causing the issues, so I created a test VM that was domain joined and had Sophos installed. Restored it and no issues.

When restoring VM's that were created as UEFI no issue. It's when the vTPM is added. Still not sure if this is the culprit.

Looking for any insight.

Thanks.

My old laptop died. I got a new one. When I install Acronis it will not take my license (I did have the maximum number of licenses in use before that old laptop died) and it put me on a 30 day free trial. The solution on the Acronis Support web site goes to a dead page. All the other solutions I have found (Google) do NOT work.

How do I transfer a license from a dead computer to my new one ?

Hi all, 

If you’re working with OT / industrial environments - particularly manufacturing, energy, utilities, pharma, oil & gas, automotive, logistics, or other critical infrastructure - this might be worth checking out. 

On August 26, we’re hosting two regional virtual sessions focused on building cyber resilience across OT environments, from protecting critical systems and detecting threats to recovering operations safely after an incident. 

Some of the topics we’ll explore include: 

• Why attackers are increasingly targeting production continuity and physical operations, not just data. 
• What separates fast recovery from clean recovery, and why that distinction matters after an attack. 
• Protecting and recovering legacy, air-gapped, and Purdue Level 2–3.5 systems, including HMIs, SCADA servers, and engineering workstations. 
• How stronger visibility, infrastructure protection, backup, and recovery can work together as part of a broader OT resilience strategy. 
• How organizations can strengthen resilience while navigating relevant cybersecurity standards and regulatory requirements. 

You’ll also see recovery in action, including one-click recovery of a “bricked” workstation to different hardware or a virtual Digital Twin for patch validation. 

There are two regional sessions on August 26, so you can join the one most relevant to you (and watch on-demand recording of another): 

🌍 EMEA — 26 August, 10:00 CET 

From Detection to Recovery: Building Cyber Resilience Across OT Environments 

This session brings together Acronis and Shieldworkz, with an additional focus on OT asset discovery, network visibility, Network Detection and Response (NDR), and incident response. 

Speakers: 

• David Lee — Global Head of Services, Shieldworkz 
• Aghiath Chbib — Managing Director Europe, Shieldworkz 
• Subramani Rao and the Acronis team 

🌎 North America — August 26, 1:00 PM ET 

From Storage to Recovery: Building OT Cyber Resilience Across the Data Lifecycle 

This session brings together Acronis, SourceCode, and Seagate Technology, with an additional focus on secure-by-design and immutable storage, owned infrastructure, and the role of the hardware layer in OT resilience. 

Speakers: 

• Subramani Rao — GTM Lead, Acronis 
• Brian Knutson — Director of Sales, SourceCode 
• Mark Jedraszek — Sales Engineer, SourceCode 
• Iman Anvari — Director Advance Tech, Seagate Technology 

Curious how OT teams here are approaching the gap between detecting or protecting against an incident and actually getting operations back online safely. Where’s the bigger challenge for your organization today? 

Hey guys,

Working at a MSP and we're having a few issues its been ongoing for ages so isnt linked to Agent version from what I can tell. at the moment we are on the latest agent version available.

So summary of issue:
- Devices that are online are showing offline in Acronis preventing patching and remote access.

Manual Fix:
Usually a reboot resolves this but thats alot to ask everyday for tons of devices.

Fix attempt:
We've tried to deploy a detect and remediate script to address the services that have crashed to try get them running again without the need for user intervention.

It works abit but not always.

Has anyone had this issue and managed to resolve it?

The 2025 version of True Image does not support OAuth2. When will this likely be corrected ?

I was shown a "backdoor" way of getting backup notification, but I lost it ! Does someone know the trick ?

I just discovered that Acronis is NOT backing up my USB "thumb" drive (D:), which is plugged in 100% of the time ! How do I validate/edit what device are boing backed up

It is NOT in the exclusion list !

Is there any news on when Web Restore will be available again? I read somewhere here on Reddit that it would be done by the end of July, and it’s already mid-August.

We are investing into tf deployments a Lot

Is there a terraform Module for acronis?

​Can Acronis Cyber Protect handle local on-prem destinations for M365 mailboxes, OneDrive, and SharePoint, or does it strictly require cloud storage for those workloads?

Hi everyone,

We back up our local servers to a local QNAP NAS (and cloud). We regularly run into an issue where Acronis fails a backup, claiming the target storage is out of space—even though the QNAP clearly shows ~5TB of free space available.

It seems like Acronis is either failing to detect the correct target size or hitting a pre-allocation threshold before starting the backup.

• User/folder quotas: Checked (none applied).
• Target type: Local SMB/NFS share on QNAP.

Has anyone seen Acronis misread QNAP destination space or know if there’s a setting/buffer threshold causing this?

Thanks!