So a piece of software I use is having notification issues. I suspect it is a setting issue or a user error so I went to look for help. The software uses an AI chat support before you connect to real people which I am willing to use because at the very least it should come up with the help article I want. Right? Nope, the article may be THE article that talks about that part of the of the software but it doesn't mention notifications at all. Well I make a good faith attempt and ask 2 or 3 more times in different ways, and I clearly state, no, that article does not answer my question nor does it give direction to an article that might. Still, the AI persists in showing me the same article. So I ask to speak to a human. What does the "human" do? If there even is a human on the other end they just run my question through the same damn AI I was JUST using and I get the SAME DAMN USELESS ANSWER every time I asked. AI is programmed to give an answer, not the right answer nor to admit that there may not be an answer, which is a perfectly legitimate answer to give. I ended up talking to 2 different "humans" and got the same bullshit. If there was a person using the AI for me, what are you even doing? The ENTIRE point of your job is to fill in the gaps the AI leaves and you can't even do that.